Technical Writer Resume Austin, TX - Hire IT People

SUMMARY:

Technical documentation: User manuals, online help, API documents, logical and physical architectures, technical editing, templates, governance documents, and others.
Business analysis: Scope definitions, gap and dependency identification, business and functional requirements development/tracing, use cases, risk assessments, project plans, user stories, process flow depictions.
Technical: Set up and taught formal classes in system administration. Worked with ISD concepts to create student s, CBT articles, desktop videos, narrated slide decks.
Software testing: Test plans, scenarios, completion standards, hands - on testing, reporting, dashboards, metrics analysis.

TECHNICAL SKILLS:

Operating systems and Others: AIX, HP-UX, Solaris, Solaris x86, and Windows.Familiar with HTML and Web design.Working knowledge of Dreamweaver, UNIX Korn shell, UML, and XML.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Technical Writer

Responsibilities:

Supported project building EBT system for state of Louisiana. Worked remotely. Rewrote and maintained project documentation style/standards guides and handling procedures. Edited system design documents: Detailed Designs, Interface Control Documents, process flowcharts. Major tools: SharePoint, Visio, Word.

Confidential, Austin, TX

Technical Writer

Responsibilities:

Supported state Medicare/Medicaid fraud detection program. Created and managed SharePoint document repositories, migrated hundreds of thousands of files to new repositories, created content indexing and location tools on new sites. Wrote SharePoint usage and transition guides. Managed SharePoint workflows. Wrote and edited software user guides and project governance documents. Major tools: SharePoint (2007, 2010, 2013, 365), Visio, Word.

Confidential, Round Rock, TX

Technical Writer

Responsibilities:

Assisted coordination of project designing compact computing centers - developed business and functional requirements, process flowcharts, and use cases. Edited and maintained system logical architecture and networking diagrams, and WBS lists. Created system assembly, installation, and configuration procedures. Assisted division heads in writing policy guide for staffing vendor selection. Wrote other governance documents like onboarding procedures and IP archiving procedures. Supported group performing Data Center modernizations with software regression testing program including user stories, test cases, and UAT procedures. Worked in Agile environment - assisted in backlog management and scoping, participated in sprint planning sessions. Created materials like software usage desktop videos and narrated slide decks. Wrote software user and administrator guides, provided test reports and metrics. Documentation support for software development - wrote user guides for Android and iOS mobile devices, and documents for computer common desktop environment software. Major tools: Captivate, Confluence wiki, Excel, FrameMaker, JIRA, Madcap Flare, MS Project, PowerPoint, RoboHelp, SharePoint 2010, Visio, Word.

Confidential, Austin TX

Technical Writer

Responsibilities:

Supported project to install and customize the Maximo ERM system at Austin electrical power utility. Tracked bugs and project backlog, generated metrics and reports on project status, kept notes in meetings. Major tools: Excel, Word.

Confidential, Lake Charles, LA

Technical Writer

Responsibilities:

Helped upgrade aircraft tracking software and to develop new corporate Internet portal. Analyzed applications built in Access and C++ for porting to Java, created business and functional requirements, and use cases. Documented configuration and customization of RAMCO ERM system. Created UI testing program including test cases and plans. Managed one subcontractor. Major tools: MS Project, RoboHelp, SharePoint, Subversion, Visio, Word.
AREVA NP, Lynchburg, VA.: Technical Writer. Reverse-engineered modifications made to UI of Documentum repository, and created retroactive functional and performance requirements. Administered repository areas used for this project. Managed one subcontractor. Major tools: Documentum, Excel, FrameMaker, Visio, Word.

Confidential, Austin, TX

Technical Writer

Responsibilities:

Mapped company intranet and documented it with logical and physical architecture diagrams. Also wrote software installation guides. Major tools: Visio, Word.

Confidential, Round Rock, TX

Technical Writer

Responsibilities:

Analyzed and documented Java-based EBT software architecture, operations, and use. Wrote functional and performance requirements, system design documents, user guides, and data formatting specifications. Created API documentation for product suite. Worked with external auditors to create documents for SOX and CISP audit compliance. Wrote and maintained governance documents like BCDR plans and security guidelines. Wrote test plans and scenarios. Helped develop UAT procedures and scenarios. Major tools: Bugzilla, FrameMaker, Mediawiki, Project, Sun Javadoc, VBA, Visual SourceSafe, Word.

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Technical Writer Resume

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