OBJECTIVE:

• Technical writing and editing, web design and development, and/or instructional design and development.

TECHNICAL SKILLS:

Skills: Proficient with all Microsoft Windows platforms, manual coding in XHTML/HTML and CSS, Snagit, Adobe Flash CS3 CS6, FrameMaker, Photoshop CS3 CS6, InDesign CS3 CS6, Illustrator CS3 CS6, PowerPoint 2003 and ations, MS Visual Web Developer Express, MS Outlook, MS Visio 2010, Mozilla FireFTP and other FTP clients, all versions of Microsoft Word, all versions of Microsoft Excel, and PDF creation via Adobe Acrobat 6.0 11.0 and Acrobat DC. Experienced with Macintosh computer systems, JavaScript, jQuery, PHP, editing files in .ASP and .JS formats, manual coding in ActionScript 2.0, MS Visual SourceSafe, SharePoint 2007, Vignette 7, and ShopFactory Professional (as content management systems), Adobe Dreamweaver, RoboHELP HTML, and MS Project. Familiar with XML and Corel Draw 6.0, and Agile methodology. Certified by New Horizons Computer Learning Centers, Inc., CT, in Adobe InDesign (Level I & II ), Adobe Acrobat 6.0, and MS PowerPoint.

PROFESSIONAL EXPERIENCE:

Technical Writer/Editor

Confidential, Agawam, MA

Responsibilities:

• writing, reviewing, and updating user guides for Confidential ’s loan origination software, accounting systems, print drivers and other applications via MS Word 2016; creating, editing, and annotating screen captures depicting application components, including dialog boxes, visual interfaces, and other relevant system features, as well as integrating these images into documentation produced; designing and producing PowerPoint presentations and documents (QuickStart guides) in alignment with departmental branding guidelines; validating and auditing documentation against its associated applications to ensure content accuracy and quality; proofing and editing audioscripts for videos pertaining to Confidential ’s web - based loan management systems; and interfacing with management and subject matter experts to plan, develop, and distribute key project deliverables.

Technical Writer/Web Developer

Confidential, Northampton, MA

Responsibilities:

• Created and developed written and visual content for Smith’s Information Technology Strategy website; responsible for clearly and accurately conveying departmental goals and initiatives via the college’s online publishing platform. Specific responsibilities included:
• interviewing subject matter experts to determine effective approaches for communicating proposed updates and enhancements to core IT processes, procedures, and technologies; converting notes from key meetings and conferences to web-based modules for distribution via the department’s WordPress site;

Technical Writer/Web Developer

Confidential, Northampton, MA

Responsibilities:

• generating clear and effective information architecture for online deliverables; authoring and editing website section headers, summary pages, and other digital content; designing and developing infographics depicting correlation of topics generated during group discussion at departmental conferences and gatherings; and producing and programming content of web pages via manually coded HTML and CSS.

Technical Writer/Web Content Editor

Confidential, Cambridge, MA

Responsibilities:

• crafting clear, concise user documentation explaining the process by which site administrators can migrate content from existing domains to the university’s new, responsive web platform; designing and developing aids such as procedural diagrams, tables, and captioned screen shots that provide visual examples of processes outlined in documentation; modifying and updating HTML code for sites using integrated CMS editor; authoring software documentation summarizing methods users can leverage to maintain and update web pages using Harvard’s content management system; working one-on-one with site administrators to understand scope and goals of web development efforts, and determining effective strategies for achieving desired results; and creating and producing documentation using MS Word 2010, Snagit (for screen shots), and Adobe Photoshop CC for optimization of graphics and visual aids.

Information Designer/Content Editor

Confidential, Andover, MA

Responsibilities:

• determining core architecture of web-based deliverables by interviewing key business partners and stakeholders, as well as partaking in product research and review sessions; authoring clear, concise, explanatory copy promoting Philips’ products and services to target audiences, in cooperation with business partners and content development teams; publishing and producing healthcare-related infographics and brochures via Acrobat DC, including exporting designs from Creative Cloud software, determining document output settings and resolution, and inserting supplemental images into resulting PDFs as needed; creating and designing high-resolution visual comps of page designs using Adobe Photoshop CC, InDesign CC, Illustrator CC, and Acrobat DC; designing and producing full-color infographics and iconography via Illustrator CC, as well as updating print-based deliverables as needed via InDesign CC; and ptimizing photography for web-based delivery via color adjustments in Photoshop CC, as well as preparing visual assets for posting on the web by development teams.

Information Architect/UX Designer

Confidential, Windsor, CT

Responsibilities:

• complete redesign and rebranding of one of Voya’s consumer-facing portal sites, including creation of detailed, annotated wireframes (using MS Visio 2010), site maps, architecture flowcharts, and full-color design comps; writing, editing, and proofing marketing copy and messaging for promotional pages and banner advertisements; creating and designing over 200 brand-aligned, responsive images for usage as banners and icons on Voya’s primary corporate websites, including performing large-scale color adjustments, sizing, and graphic optimization via
• Adobe Photoshop CC; and working closely with both on-site and remote business teams and programmers to produce effective, user-centric web experiences, including participation in HTML and CSS code authoring as needed.

Information Architect/UX Designer

Confidential, Windsor, CT

Responsibilities:

• completion of full-scale redesign of one of the company’s primary mobile apps, including generation of holistic information architecture and updated screen flows; coordinating with key stakeholders, business teams, and application developers to determine full scope of user requirements and deliver best-in-class user experience via Agile methodology; and collaborating with graphic design staff on creation of effective and engaging icons, banner graphics, and other imagery key to production of an impactful mobile experience.

Communications Specialist/Technical Writer

Confidential, Springfield, MA

Responsibilities:

• crafting clear, concise documentation explaining complex technical concepts to staff with non-technical backgrounds; researching, writing, and editing end-user documentation and procedural manuals for company software and systems, including in corporation of screen shots, process flows, and diagrams demonstrating core program functions; authoring effective user guides and product manuals in coordination with departmental activities, including software configuration, deployment, and testing; editing and producing technical reports pertaining to department-specific projects and initiatives; writing and editing web-based articles communicating organizational changes and updates to management and staff and publishing these articles to MassMutual’s intranet site; editing, designing, and maintaining Standard Operating Procedures (SOPs) and SOP templates for the department’s
• InDesign CS5, Photoshop CS5, Illustrator CS5, and Acrobat 9.0 for document layout and construction; designing and creating illustrations, infographics, process diagrams, business models, data visualizations, Gant charts, graphs, and MS Visio flowcharts, as well as MS PowerPoint presentations for executive-level conferences, meetings and symposiums; interviewing and collaborating with business partners and management to determine project requirements, audience needs, and production strategy for communications deliverables; collaborating with subject matter experts on scope and content of documentation produced, as well as recommending edits and modifications where necessary; authoring and designing al handouts and brochures for use at public events and sessions; coordinating with Creative Services division to arrange for pricing, printing, and distribution of publications produced; selecting, purchasing, and acquiring appropriate photography, illustrations, and other imagery from online vendors for use with department publications; writing, editing, and producing the department’s monthly newsletter and coordinating its accompanying photography; creating 3D animated business models via Swift 3D V6 and
• Adobe Flash CS4; interacting with numerous teams and staff from all areas and levels of the organization to discuss, initiate, implement and finalize development efforts; managing multiple project initiatives and priorities effectively and efficiently, adjusting production approach when needed; developing and maintaining numbered versioning system for company policy information, manuals, FAQs, and associated materials, as well as maintaining policy files in a designated storage repository/archive; tracking, recording, and reporting on progress of deliverables using MS SharePoint 2007 as a content management system (CMS); identifying and implementing new software, tools, and techniques to improve department capabilities in web design, graphic design, and securing information assets; continuously working to augment and expand skills in IT and information design through enrollment in courses at Confidential Extension School, and utilizing knowledge acquired to enhance company performance across objectives; and working independently to self-manage rapidly shifting priorities and ensure timely, effective completion of project deliverables.

Communications Specialist/Technical Writer

Confidential, Springfield, MA

Responsibilities:

• designing departmental websites from the ground up, from basic wireframes based on internal client requirements to fully-functioning, complete sites; creating and updating internal department websites via hand-coded XHTML, CSS, jQuery libraries, and JavaScript using Vignette 7 and SharePoint 2007 as content management systems; constructing user-centered websites aligned with clients’ business requirements and interactive design best practices; introducing new approach for secure integration of jQuery navigation systems into company websites, enabling production of dynamic pages compliant with the latest mobile technology; editing and modifying content of existing web pages to include updated information, features, and components; designing and producing clear, easily navigable jQuery menus using sliding graphical components and image carousels; creating brand-specific logos and imagery using Adobe Photoshop CS5, Illustrator CS3, and InDesign CS3; and leading and advising teams responsible for the content of policies and standards on user-centric design approaches for producing and presenting material on the company’s intranet site.designing, editing, and producing multimedia presentations (including in corporation of video and audio components) and infographics for MassMutual’s CIO and Board of Directors; developing automatically-updating MS Word 2010 templates and web architecture for department policies and standards; redesigning existing documents for optimal design structure and usability via MS Word 2010, Excel 2010, and Adobe Acrobat 9.0; and teaching/mentoring staff on graphic design tools and techniques (upon request), as well as advanced features of MS Word 2010.

Technical Writer/Editor

Confidential, Belmont, MA

Responsibilities:

• Designed and developed al materials for the medical and pharmaceutical industry in a fast-paced deadline-driven office environment using MS Word.
• Created programs for pharmaceutical sales representatives; wrote audioscripts, final examinations, and progress check questions to supplement programs.
• Responsible for authoring clear, accessible, end-user-directed documentation describing the pathogenesis of disease and drug pathways by which disease is inhibited.
• Drafted marketing brochures outlining pharmacological treatment options, constructed storyboards summarizing the content of video presentations, and created MS PowerPoint presentations.
• Performed research and information gathering to support key concepts discussed in the publications produced, including locating appropriate literature from industry-approved websites and textbooks.
• Obtained and communicated project-specific facts via teleconference, in-person discussions with clients, and interviews with subject matter experts.

Electronic Publishing Specialist

Confidential, Hadley, MA

Responsibilities:

• revising test registration information, applying global design changes, and generating, posting, and QCing PDF files for user download; creating and editing professional, style-sheet driven pages via hand-coding with HTML/XHTML and CSS, as well as troubleshooting in JavaScript and VBScript; performing cross-browser compatibility testing and site optimization via virtual desktop in multiple versions of MS Internet Explorer and Firefox 2.0, and utilizing Adobe Photoshop to modify web graphics; creating large-scale annual testing program website from scratch (50+ individual .asp and .htm files) by cloning existing site and updating HTML/XHTML, CSS, and graphics for the current test administration year; routinely uploading, testing, and reviewing sites on a beta server, copying sites to a secondary server for final QC, and alerting Network staff when materials were ready to go live on final secure server; and using MS Visual SourceSafe to manage site content, track/backup file versions by date, and enhance file security and integrity.

Electronic Publishing Specialist

Confidential, Hadley, MA

Responsibilities:

• building specialized templates for ancillary testing materials (practice exams, faculty guides, etc.) using MS Word ; recommending new, automated approach for performing large-scale revisions to MS Word files that greatly increased department productivity; and initiating use of Adobe ARTS PDF Aerialist to detect and repair broken links in web-based PDFs by batch-processing significant quantities of files in a short time frame.

Research Assistant: Department of Microbiology

Confidential, Amherst, MA

Responsibilities:

• Responsible for a National Science Foundation-funded project investigating gene regulatory networks in Halobacterium NRC-1.
• Collected, organized, and reported data via Microsoft Word, Excel, Adobe Illustrator, Photoshop, and PowerPoint.
• Completed a voiceover script for a molecular genetics CD-ROM tutorial aimed at freshman-level college students during June - August, 2001.