Technical Trainer

Professional Profile

• Dynamic and enthusiastic Technical Trainer with comprehensive skills in training healthcare professionals in electronic medical records technical systems. Expertise in guided technical instruction of EpicCare Ambulatory, Computerized Physician Order Management CPOM , Clincal Documenation CLINDOC , and Optime/Anestesia computer applications with experience in providing technical training in multiple health facilities. History of excellence in all endeavors.
• Knowledgeable in hospital operations and structure, healthcare delivery, clinical workflows, and healthcare support. Healthcare background includes experience as a nursing assistant, phlebotomist, and medical first responder. Strong skills in problem solving and critical thinking. Outstanding verbal and written communication abilities, with ability to build rapport and make connections quickly. Skilled in assessing student progress.
• Proven project leadership and interpersonal skills. Ability to guide and educate at all levels. Work well independently and in team environment. Organized and analytical, with ability to coordinate, facilitate, prioritize, and multi-task training programs and schedules. Strong attention to detail. Results-driven and self-motivated. Calm and effective under pressure, and committed to quality.

Professional Experience

Confidential

Epic Credentialed Trainer

Confidential CPOM lead technical systems trainer serving as an integral member of the Orders Team. Provide classroom instruction to physicians and surgeons. Review lesson plans and assist in curriculum development. Provide one-to-one training and support for physicians and surgeons in personalization labs.

• Lead technical trainer CPOM Orders Team
• Credentialed in CPOM, Optime, and Anesthesia
• Specialize in Physician and Surgical track
• Develop lesson plans, user lesson plan exercise material, Tips and Tricks guided instructional sheets, and Quick Start user guides
• Clinical workflow knowledge
• ADDIE Model learning theory
• Virtual classroom lead trainer
• Evaluate student development needs and learning progress through assessments
• Lead Physician Personalization Lab Facilitator creating Provider customization for Templates, SmartPhrases, and Order Set Management
• One-to-One Physician training and floor support
• Assisted in Physician Citrix based Dragon Dictation system
• Maintain constant communication with end users to continually provide on-site support
• Recognized for exceptional ability to work effectively with clinical and technical staff, and for ability to maintain calm demeanor and flexibility under pressure

Confidential

Epic Credentialed Trainer

Lead technical systems trainer conducting Epic end-user classroom instruction for ClinDoc and CPOM, serving as an integral member of the team training approximately 3000 people. Managed classroom environment, maintained trainee enrollment, and handled assessment process. Review of lesson plans, and assist in lesson plan editing as needed. Provided Go-Live support for physicians, surgeons, nurses, and support staff.

• Lead technical trainer Epic Clindoc application
• Specialized in Physician and Surgical training
• Lead clinical systems trainer for Surgical Services
• Addie Model learning theory
• Evaluate student development needs and learning progress through assessments
• Provided Go-Live Support for Clindoc, CPOM, Optime, and Anesthesia
• Assisted in Physician Usability Lab as Facilitator for customization of Templates, SmartPhrases, and Order Set Management
• Individual Physician training and support for Citrix based Dragon Dictation System
• Recognized for exceptional ability to work effectively with clinical and technical staff, and for ability to maintain calm demeanor and flexibility under pressure
• Developed lesson plans, user lesson plan exercise material, Tips and Tricks guided instructional sheets, and Quick Start user guides

Confidential

Epic Credentialed Trainer

Confidential systems trainer for Epic Ambulatory and CPOM modules, serving as an integral member of the Physician training team. Managed classroom environment, assisted in trainee enrollment, and lead assessment process. Developed and refined the curriculum, reviewed proposed lesson plan changes, and assisted in lesson plan editing as needed. Ensured the development and sharing of helpful concepts, including student tips and tricks sheets.

• Lead technical systems trainer EpiCare Ambulatory Physician team
• Specialized in Physician and Surgeon training
• Developed lesson plans, user lesson plan exercise material, Tips and Tricks guided instructional sheets, and Quick Start user guides
• ADDIE Model learning theory
• Customization of Physician SmartPhrases, Templates, Orders
• Evaluate end user development needs and learning progress through assessments
• Conduct Pilot training, Super-User training, and End-User training
• Provide Go-Live support in multiple specialty clinics
• Recognized for knowledge of Epic Ambulatory module with the key ability to provide a positive and focused learning environment for end users

Confidential

Epic Credentialed Trainer

Confidential clinical systems classroom trainer of Epic ClinDoc, CPOM, and Ambulatory modules. Developed curriculum and lesson plans, and customized specific guided materials based upon the audience. Assisted in editing lesson plans and updating healthcare workflows. Assisted doctors with documentation, workflow optimization, and provided user-specific training for individualized clinician support.

• Lead technical systems trainer for Epic ClinDoc, CPOM, and EpiCare Ambulatory applications
• Specific Physician and Surgeon training
• Developed lesson plans, user lesson plan exercise material, Tips and Tricks guided instructional sheets, and Quick Start user guides
• ADDIE Model learning theory
• Provided Test Flight support to medical staff
• Supported multiple Go-Lives in Epic Ambulatory application, which included Pediatric Clinics,
• and sub-specialties of Cardiology, Endocrine, Adolescent, Nephrology, Cleft Palette, and Behavioral clinics
• Assisted with build in the Ambulatory application, including letters, preference lists, and a variety of SmartTools for phrases and text in progress notes and user order sets

Confidential

Lieutenant

Managed fire safety and fire suppression efforts, and supervised rescue and medical emergency responses. Oversaw the Fire Station, its equipment, and its grounds, and managed all emergency response activities involving the segment of the community under its jurisdiction. Effectively responded to a wide range of fire, emergency, and safety/security situations in a variety of challenging settings. Directed drills and training duties. Ensured fire fighters were cross-trained. Supervised, directed, and evaluated subordinate personnel.

• Provided education about Public Safety through school- and community-based programs
• Effectively handled stressful emergency situations, and executed multiple tasks and projects simultaneously
• Leadership training and employee development
• Train-the-trainer
• Technical trainer for computer reporting, mapping, and tracking system both in-house and on apparatus
• Project management skills creating and maintaining deadlines, tracking program progress, and change management
• Created training schedules for team members
• Schedules classroom training times, facilities, and organization of program
• Developed lesson plans, user lesson plan exercise material, Tips and Tricks guided instructional sheets, and Quick Start user guides
• Developed training program and curriculum for community service programs, public fire education, and firesetters youth intervention program
• Developed and facilitated the Juvenile Fire Setters Youth Intervention Program
• Conducted fire prevention classes and community programs