Professional Summary:

I bring 12 years of IT experience in the field of CRM, ERP, System Study, Software Design, Development, Gap Analysis, Business Process Management, Use Cases and Test Cases and Technical Documentation. That includes 10 years of Siebel CRM experience in Upgrade, Design, Configuration, Customization, Development, Installation, Implementation and Deployment of Siebel Sales, Siebel Call Center, Siebel Marketing, Siebel eEnergy, Siebel Financial Services and Siebel Mobile modules. Having experience in Siebel Tools, Migration, Application/Server Administration, Siebel Database Implementation, Testing, Siebel Server Installation, Data Loads, Data Migration, Workflow, Business Services, Assignment Manager, eScript, PL/SQL, Smart Scripts, Proposals and Correspondence Templates, Certificates, Literature, Actuate Reports, EIM, EAI, IRM Process, BI Publisher Reports, Siebel Portal, Siebel Open UI with J Query, CSS, HTML5, eScript and XML.Good understanding of RDBMS and Software Development Life Cycle and Implementation. Having good communication and interpersonal skills and the ability to manage multiple tasks independently as well as within a team. I am self-motivated and eager to accept challenging roles and work with aggressive deadlines and good team player. Also, experienced in other technologies like ASP, J2EE, JSP, SQL and Oracle with knowledge in Six Sigma and ISO 9001.

Technical Skills:

CRM Skills: Siebel 8.1.X Architecture, Siebel Tools, Client, IRM, eScript, Work Flow, Assignment Manager, Migration, EIM, EAI, Smart Scripts, Correspondence Templates, Siebel 8.1.X Upgrade, Open UI 8.1.X, J Query, CSS, HTML5, XML, Java Script and

BIP Reports.

• Operating Systems: MICROSOFT WINDOWS OS/SERVERx, UNIX, LINUX,Sun Solaris.
• Languages: C, C and JAVA 2, PL/SQL.
• RDBMS: Oracle 11g/10g/x, SQL Server, My SQL,
• MS Access, SQL Navigator, TOAD.
• IDE Tools: Visual Basic x, Developer 2000.
• Internet Technologies: ASP, JSP, Java Script, J Query, CSS, Java Beans, Servlets, JDBC, Java Applets, HTML5, DHTML and XML.
• Multimedia: Dream Weaver, Front Page, Photo shop x.
• Others: Remedy P/CM Plus x, Clear Case, Talisma, Microsoft Clarify CRM, MS Visio, SnagIt, Mercury, Harvest, Citrix.

Professional Experience:

Confidential

Role: Technical Lead Consultant

Environment: Siebel Financial Services 8.1.1.10, BIP, PL/SQL, Oracle 11g, Windows x/LINUX, DB/ADSI and Datawarehouse.

Description:

Confidential Siebel Developer and Sr. Siebel Administrator for a Siebel Financial Services module version 8.1.1.10 for a Global application, supporting over 45 countries worldwide in a multi-lingual application set up. Involved in Configuration, Documentation and Enhancement of new business requirements and daily Admin tasks. Working on Configuration, Proposal, Correspondence, Templates, Siebel EIM and Actuate and also involved in SRF Migration, Siebel Open UI, Mobile applications, BIP Reports, Testing, Technical Documentation and Business Analysis.

Responsibilities:

• EIM - Monthly and Mid-Monthly Data Loads to Production from Data ware house.
• Data loads for Accounts, Territories, Rates, Rentals, Market Share, Contacts, Opportunities and Activities.
• Requirements gathering, Technical documentation and Siebel Project and Server management.
• Technical Lead for all Siebel Upgrades, IRM Process and Open UI along with BIP Reports migration, development and deployment.
• Technical Lead and Senior Upgrade Developer from Siebel 81.1.6 Patch Upgrade to Siebel 8.1.1.9 and 8.1.1.10.
• Developed and Customized separate modules for iPad, iPhone and Activex and Siebel Mobile applications.
• Acting as a Technical lead in deciding the Technical functionalities and difficulties to the clients for Siebel application during the Project enhancement and maintenance releases.
• Creation of new Procedures, PL/SQL Scripts and Batch files, IFB's for new EIM jobs enhancement and maintenance requests.
• Bug fixing and new enhancements requests, Upgrade, Patching and all other Siebel application developments and Migration and Deployment.
• Tools Configuration, designing, eScript, J Query, CSS, HTML5, XML and data analysis.
• Administration tasks involving user id creation/termination, assigning Positions and

Responsibilities and hierarchies.

• Assignment Manager Jobs for assigning Territories, Accounts, Positions for Siebel Managers and field Reps.
• Data Migration, ddlsync, Siebel Anywhere package creation and Contact Demoralization and purging of records.
• SRF and Repository Migration tasks for maintenance releases along with Data migration tasks.
• Siebel Server Installation and setup and end-to-end support and Administration.
• CRM Desktop installation and other synchronizing tasks with Lotus Notes 8.5 Calendar and Activities.
• Development and enhancements of new business BIP Reports and migration.
• Correspondence, Proposals, Quotes, Agreements, Literature, Document generation processes and administration.

Confidential

Role: Sr.Siebel Application Engineer II/Configuration Lead

Environment: Siebel Financial Services 7.8.5.2, SQL, Oracle 10g, Windows XP, Sun Solaris, Citrix.

Description:

Working as Sr. Siebel Developer and Application Lead for Siebel Financial services module version 7.8.5.2 Involved in Configuration, Documentation and Enhancement of new business rules and programs. Working on Configuration, Workflow, Smart Scripts, Proposal Templates, Siebel Portal and EAI and also involved in SRF Migration, Testing, Daily Reports and Test Cases.

Responsibilities:

• Been a Sr. Siebel Consultant/Analyst in Siebel team.
• Requirements gathering and Technical documents.
• Configuration, Scripting, Design and Documentation.
• Email Templates and Certificates.
• Been an active member for EIM Jobs, Data Mapping and Data Loading.
• Responsible for Siebel Administration, SRF Migration and Repository Migration.
• Manual Testing, Unit Testing, Test Cases and Release Notes.
• Lead Production Application issues, system enhancement, development efforts, implementation and rollout.
• Involved in Knowledge Transfer and End User Training for the Business.

Confidential

Role: Sr.Siebel Developer/Config Lead/Analyst

Environment: Siebel eEnergy, Sales 7.8, SQL, Oracle 10g, Windows 2000.

Description:

Confidential Project for Shell to go live Global Siebel Application. Working as Sr. Siebel Developer and Config Lead for Siebel eEnergy module version 7.8. Migrating from Siebel 7.0.3 to 7.8. Involved in Requirements gathering, screen designing, analyzing the data business process and development of the applications. Configuration, Documentation, Performance and Manual Testing, Daily Reports and Test Cases.

Responsibilities:

• Working as a Sr. Siebel Application Engineer/Analyst in Siebel team.
• Involved in a full SDLC Project for Shell Globalization.
• Requirements Gathering, Designing and Technical Documents.
• Configuration, Scripting, Design and Documentation.
• Email Templates and Document Templates.
• Been an active member for EIM Jobs, Data Mapping and Data Loading.
• Responsible for Siebel Administration, SRF Migration and Repository Migration.
• Manual Testing, Unit Testing, Test Cases and Release Notes.
• Lead Production Application issues, system enhancement, development efforts, implementation and rollout.

Confidential

Role: Sr.Siebel Developer/Lead/Analyst

Environment: Siebel Call Center 7.8, 7.5.x, SQL, Oracle 9i, Windows XP, UNIX.

Description:

Worked as Sr.Developer and Lead for Siebel Call Center module version 7.5.x. Involved in fixing high level bugs in a daily production environment, new enhancements for the new releases. EIM server task monitoring, IFB file modifications, TOAD, SQL Navigator, Documentation, Unit and Manual Testing, Daily Reports, Test Cases. Monitoring the behavior of CICERO application with Siebel with 17 other complex internal integrated applications environment.

Responsibilities:

• Working as a Sr. Developer/Lead/Analyst in Siebel call center Break fix team.
• Addressing and fixing the configuration and scripting related issue tickets in Siebel call center production environment according to the priority level.
• Enhancement and customization of Siebel Business Objects, Business Components and interfaces Screens, Applets, and Views according to the client business process.
• Designed and developed new pick list components, MVG lists, links, joins and defining several other object definitions and linking to each of the objects defined in user interface layer in the Application. Configuring Application, Page tabs and Screen menus.
• Involved in eScripting and Involved in assigning Contacts, Accounts using Assignment Manager.
• Reconfigured Siebel applets, views, business components, business objects, links and pick lists.
• Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation and rollout.
• Prioritize, schedule, assign, and manage the Siebel planned releases.
• Coordinating with the Siebel testing team and to ensure that the entire help desk tickets which require testing before we roll them in to the planned release.
• Provide functional and technical support and guidance to the Siebel Users.
• Setup server tasks and component tasks to automate system processes.
• Managing Siebel Server Tasks to run EIM jobs.
• Modified IFB files for Update, Delete process to run the EIM Jobs.
• Involved in Manual and Unit Testing for the loaded data in Siebel Call Center.
• Documented test cases, plans and test results.

Confidential

Role: Sr. Siebel Developer/ Production Support Primary

Environment: Siebel Sales, Marketing, Call Center 7.5.x, 7.7.x, SQL, Oracle 9i, Windows XP.

Description:

Worked as a Sr.Developer, Analyst and Production Support Primary for Siebel Sales and Siebel Marketing modules version 7.5.x, 7.7.x. Involved in fixing high level bugs in a daily production environment, new enhancements for the new releases. EIM server task monitoring, IFB file modifications, TOAD, Documentation, Testing, Daily Reports, Administration, Views and Screens.

Responsibilities:

• Worked as a Siebel CRM primary support for production environment.
• Ensure overall stability, performance, and quality of the Siebel Production environment.
• Maintaining the different environments such as Production, Patch, Acceptance, Test and Development.
• Addressing and fixing the configuration and scripting related issue tickets in Siebel production according to the priority level.
• Configured MVF and dynamic drilldowns and Designed and developed new pick list components, MVG lists, links, joins and defining several other object definitions and linking to each of the objects defined in user interface layer in the Call Center Application. Configuring Application, Page tabs Screen menus.
• Involved in assigning Accounts, Contacts using Assignment Manager.
• Reconfigured Siebel applets, views, business components, business objects, links and pick lists
• Respond to the calls from Siebel users within the specified service level for supporting the issue and problem resolution.
• Review and discuss all open Siebel production team help desk tickets to the team on a daily basis.
• Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation and rollout.
• Prioritize, schedule, assign, and manage the Siebel patch and planned releases.
• Coordinating with the Siebel testing team and to ensure that all the help desk tickets which require testing before we roll them in to the patch or planned release.
• Taking care of all the change tickets creation and documentation of the same before and after the patch/panned release.
• Taking care of regular server shakeouts and monitoring of server tasks through terminal services.
• Coordinating with DB team to make a copy from production environments to lower environments and other database related issues.
• Taking care of batch assignments for contacts/Accounts based through Assignment Manager.
• Provide functional and technical support and guidance to the Siebel Users.
• Manage Siebel software upgrade analysis and implementation efforts.
• Involved in running EIM scripts to monitor the Siebel production server and other low-level environments on a daily basis.
• Involved in creating Siebel CRM primary task list report to the management on a daily, weekly basis.
• Monitoring the free space on SIEBELDATA SIEBELINDEX on all Siebel database servers on a daily basis.
• Monitoring list of daily inbound interfaces and the standard verification methodology for ensuring accuracy of data loads.
• Consolidating all open production support issues and a daily data load summary into one report and present to the management on a daily basis.
• Creating placeholder for the next patch or planned release in Mercury Quality Center Test Director .
• Having strong knowledge and experience in Siebel configuration using Siebel version 7.x, Siebel Sales, Siebel Marketing, Siebel Call Center, Siebel eScript, Siebel Assignment manager, SQL, Oracle 9i, Remedy P/CM Plus 3.0.
• Confidential services such as Process Consulting, Account Management, Technology Support and Customer Care for Fortune 1000 clients. Sutherland owns administers and manages its client's Customer Relationship Management CRM in their 13 Service Delivery Centers worldwide.

Confidential

Role: Sr.Siebel Developer/Analyst/Consultant

Team size: 6

Environment: Siebel Call Center 7.5.x, Oracle 9i, SQL, Windows XP.

Responsibilities:

• Involved in preparing Technical Design Documents.
• Involved in high level and detail design of Siebel Call Center Data from Siebel.
• Perform business analysis and gathering requirements for the enterprise CRM application.
• Involved in the customization of Siebel to meet the customer requirements.
• Used Siebel Tools for modification, enhancement and customization of Siebel Business Objects, Business Components and interfaces Screens, Applets, and Views according to the client business process.
• Designed and developed new pick list components, MVG lists, links, joins and defining several other object definitions and linking to each of the objects defined in user interface layer in the Application. Configuring Application, Page tabs and Screen menus.
• Enhanced navigational features by creating history bars and drilldowns.
• Involved in Scripting.
• Involved in assigning Contacts, Accounts using Assignment Manager.
• Determined and documented the responsibilities needed for each position within the application.
• Added system tables including positions, responsibilities, organizations, and employees. Also populated custom list of values, currencies, and sales stages.
• Reconfigured Siebel applets, views, business components, business objects, links and pick lists to track call center related correspondence requests.
• Involved in maintenance of the entire Seibel project and as well as testing of modules manually.

Role: Siebel Developer/Analyst

Team size: 8

Environment: Siebel Sales 7.5.x, Oracle 9i, SQL, Windows XP.

Responsibilities:

• Involved in design and configuration of Siebel module and Sales Management products.
• Perform business analysis and gathering integration requirements for the enterprise CRM application. Involved in multiple source system study, analysis and documentation.
• Involved in the customization of Siebel to meet the customer requirements.
• Used Siebel Tools for modification enhancement and customization of Siebel Business Objects, Business Components and interfaces Screens, Applets, and Views , according to the client business process.
• Created new Applets, MVG Applets, Associate Applets, Views and static Pick lists.
• Configured MVF and dynamic drilldowns
• Designed and developed new pick list components, MVG lists, links, joins and defining several other object definitions and linking to each of the objects defined in user interface layer in the Call Center Application. Configuring Application, Page tabs Screen menus.
• Involved in assigning Accounts, Contacts using Assignment Manager.
• Involved in Scripting and Monitoring of Workflow process.
• Provided Siebel functional, technical and training support.

Role: Siebel Developer/Analyst

Team size: 6

Environment: Siebel Call Center 7.5, Oracle 8i, SQL, Windows 2000.

Responsibilities:

• Involved in design and configuration of Siebel CRM and Call Center Data from Siebel.
• Involved in the customization of Siebel to meet the customer requirements and performed business analysis for enterprise CRM application.
• Used Siebel Tools for modification enhancement and customization of Siebel Business Objects, Business Components and interfaces Screens, Applets, and Views , according to the client business process.
• Designed and configured MVG applets, Associate applets, Joins, Links, Page tabs and Screen menus.
• Created Dynamic and Static Pick Lists. Provided navigation features like History Bar, Thread Bar and Drilldowns.
• Created/Modified Screens and Views
• Added system tables including positions, responsibilities, organizations, and employees. Also populated custom list of values, currencies, and sales stages.
• Reconfigured Siebel applets, views, business components, business objects, links and pick lists to track call center related correspondence requests.
• Involved in Scripting and Monitoring of Workflow process.
• Involved in maintenance of the entire Seibel project and as well as testing of modules manually.

Role: Developer/ERP/Systems/Analyst /Web Designer

Team size: 8

Environment: Windows NT 4.0, ASP/JSP, SQL Server 2000 and JavaScript.

Responsibilities:

• Involved in system/project study and GUI designing and documentation.
• Involved in database designing and table creation.
• Involved in coding, scripting and testing.
• Involved in implementation and maintenance.

Role: Developer/ERP/Systems/Analyst /Web Designer

Team size: 6

Environment: Windows NT 4.0, ASP, SQL Server 2000 and Java/VB Script.

Responsibilities:

• Involved in system/project study and GUI designing and documentation.
• Involved in designing a project flow as per client requirements.
• Involved in database designing and table creation.
• Involved in coding, scripting and testing.
• Involved in implementation and maintenance.

Role: Trainee Programmer/ Web Designer

Team size: 5

Environment: Windows NT 4.0, ASP, JSP, SQL Server 2000 and Java/VB Script.