SUMMARY:

• Senior information/content developer and strategist with extensive technical writing and editing experience documenting enterprise network, security, storage, and platform technologies. Plans and develops content for print and online publications and documentation. Proven ability to conceptualize and communicate specialized technical and scientific content to business, consumer, government, and academic audiences. Creative, critical thinker. Demonstrated thought leadership developing information models for multiple publication outputs. Demonstrated capacity analyzing and developing advanced content for strategic, technical and research communications. Substantial experience developing and implementing DITA content model. Outstanding developmental and copy - editing skills. Established publishing record in science and technology journalism. Proven history of delivering targeted content through print, online, and social media. Demonstrated ability collaborating and communicating with subject-matter experts in cross-functional teams.
• Content management systems (Vasont and SDL Live Content/Trisoft)
• API, SDK, programming, installation, administrator, configuration, operations, and guides
• Developmental editing (all publication types, including books and online help)
• Content analysis, structured authoring
• Publication and editorial management
• Data analysis and research, electronic discovery
• HTML, XML, SQL
• Production editing and coordination in high-volume environments
• Version-control software (CVS, Subversion, Perforce, Git)
• Network security and regulatory compliance
• Strategic planning of future content needs.
• Topic-oriented authoring (DITA) and API guides
• Science and technology journalism
• Marketing communications/copywriting
• Development and maintenance of style guides
• Information design for Web services, UX, online help.

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, California

Technical Writer

Responsibilities:

• Researched and wrote operations guide for testing data-center equipment (servers) during manufacturing process, including network setup, installation, and firmware and software updates. Analyzed workflow and organized content using task-based, topic-oriented authoring techniques to document operations of manufacturer’s and Confidential ’s web services.
• Wrote knowledge-base articles on fiber quality management system. Revised standards and practices for fiber-optic transceiver installation and maintenance. Updated internal glossary terms. Planned migration of technical documents from Confidential Docs to version-control systems. Edited documentation for data-center rack assembly.

Confidential, Campbell, California

Technical Writer

Responsibilities:

• Using Confluence, rewrote, restructured, and posted Wiki-based documentation for multi-tier tape-based storage-management backup system hardware. Added video tutorials. Developed new content for anti-virus/anti-spam gateway/firewall appliance administrator guide. Created system infographics. Contributed test data to technical documentation lab.

Confidential, San Jose, California

Technical Writer (contract)

Responsibilities:

• Updated documentation for credit-scoring web services. Created content describing enterprise resource planning, management and integration of multiple services, including application processing, data analytics, data acquisition, and decision management. Authored DITA topics using XMetaL Enterprise Author and SDL Trisoft content-management system. Participated in peer reviews, providing edits as appropriate.

Confidential, Santa Clara, California

Technical Editor/Writer (contract)

Responsibilities:

• Conducted and coordinated developmental, copy, and production edits. Designed and developed network storage documentation for cloud computing and enterprise-resource planning. Analyzed legacy content and identified reuse potential of contents. Developed content-analysis methodology for migrating legacy content to DITA topic-based content model. Led editorial team in planning implementation of SDL Trisoft content-management system. Conducted content analyses, developmental edits, and code reviews for migrating existing XML-based contents to content-management system. Redesigned documents to optimize search and enhance user experience. Developed API guides. Wrote extensive authoring guidelines for documenting API guides, Authored content using XMetal Author and edited documentation sets using oXygen. Conducted in topic-based writing and mentored non-native speakers.
• Reviewed and revised UX content. Wrote online help documentation for IT management software. Copyedited content, designed templates, and maintained guidelines to ensure consistency and quality of publications. Conducted production reviews, coordinating publication of 1500 manuals per major release, using FTP to post deliverables. Wrote release notes.

Confidential, Oakland, California

Writer

Responsibilities:

• Researched and worked on book about editorial theory of content development for information design.

Confidential, San Francisco, California

Senior Information Developer (technical writer)

Responsibilities:

• Documented integration of regulatory-compliance components.
• Determined and produced contents for integration of industry-leading data-loss prevention (DLP) and compliance-management software into enterprise email-security appliance.
• Documented integration of Lightweight Directory Access Protocol (LDAP) and TLS encryption services into email-security appliance.
• Edited VMware installation and configuration guidelines.

Confidential, Berkeley, California

Consulting Developmental Editor

Responsibilities:

• Developed and edited content of book-length manuscript on history of biotechnology by industry-leading biomedical researcher. Researched scientific background, clinical trials, marketing practices, and public-health context of drug-development initiatives. Assisted author in developing business narrative and bioethics theme.

Confidential, Dublin, California

Senior Information Developer (technical writer)

Responsibilities:

• Developed online help for creating database clients with SQL and XML RPCs for SOAP-based web services using Eclipse integrated development environment (IDE). Used XMetaL Author tools to create online help and Concurrent Versioning System (CVS) for version control.

Confidential, Oakland, California

Paralegal

Responsibilities:

• Built document-management system for digital forensics using case-management database, Adobe Acrobat, and Adobe Capture. Analyzed and summarized evidence in multiple-client cases. Converted documents into searchable PDF for electronic discovery. Generated reports for attorneys on demand.

Confidential, Berkeley, California

Researcher

• Conducted web-based research and compiled data on alternative sustainable-development options for Pacific Island nations. Analyzed risks from terrorism, ethnic conflict, and climate change. Participated in and contributed to area study of potential instabilities in Asia-Pacific region.

Confidential, Christchurch, New Zealand

Editor/Writer

Responsibilities:

• Edited UC Research annual report on university-sponsored research.
• Guest-edited and designed issues of staff newsletter and contributed news and feature articles, staff and visitor profiles, and book reviews.
• Under contract to the Confidential, edited materials for distance-learning courses on calculus and relational database management theory.

Confidential, Emeryville, California

Senior Information Developer (technical editor/writer/document architect)

Responsibilities:

• As project-team leader, document architect, and technical editor: developed new documentation for first-of-its-kind web-based database client software development kit (SDK) for online-transaction processing (OLTP), forerunner of web service-oriented architecture (SOA); wrote white paper anticipating architecture of future SQL-based distributed XML-RPC web client/database-server middleware; designed sample application for marketing communications.
• As document architect and technical editor, redesigned administrator’s guide and wrote architectural overview of distributed database-replication product.
• Wrote object-oriented database developer’s guide.
• Wrote C++ and COBOL API s; edited other API guides.
• Used FTP to update software for releases.

Confidential, Menlo Park, California

Senior Technical Editor

Responsibilities:

• Edited articles, reports, presentations, and proposals by information-technology and transportation policy consultants in response to RFPs for leading scientific/technical consulting firm. Edited series of white papers on information-security threats emerging from the World Wide Web. Proofread documents for production reviews.

Confidential, Santa Cruz, California

Developmental Editor/Writer

Responsibilities:

• Edited programming guides for Apple Computer’s HyperCard and Dylan and. end-user documentation for AppleSearch.
• Wrote articles for MacWeek on technological trends, including HTML authoring tools, Macintosh web servers, computer-based, desktop publishing, enterprise networking, human factors, programming languages, and client/server transaction processing.
• Wrote user manuals for AOL interface to Confidential Extension distance-learning program.

Confidential, Foster City, California

Senior Editor, Corporate Computing

Responsibilities:

• Developed themes for ten departments covering all aspects of enterprise computing for monthly magazine startup. Recruited contributing editors, developed and assigned topics, and edited contributions.

Confidential, Redwood City, California

Managing Editor, The Mathematica Journal

Responsibilities:

• Launched first computer programming journal devoted to scientific applications of mathematical software.
• Transformed academic journal format into graphics-rich computer-magazine format suitable for a broad scientific/technical audience.
• Wrote feature articles of general interest to potential readers..

Confidential, San Francisco, California

Associate Editor

Responsibilities:

• Developed and edited quarterly networking supplement, helping to expand readership into enterprise market.
• Wrote feature articles on human-computer interaction (HCI) and computer-supported cooperative work (CSCW, groupware)