SUMMARY:

• A technical writer who has documented everything from retail inventory control systems to the complexities of grant proposal software. Responsible for writing and coordinating the translation of product guides and user manuals for satellite and cable TV services. Participated in enterprise - wide initiatives that resulted in sales of $800 million spread across five corporations.
• Achieved consistent, on-deadline delivery to both internal and external customers by publishing technical information in the following formats:
• Hardware Assembly Manuals
• Facilities Installation Manuals
• User Interface Guides
• Consumer Electronics Guides
• Software Development Kits
• Help center articles
• APIs
• Tooltips for product UI
• Re-wrote 50+ help center articles for Confidential ’s AdWords Help Center, contributing to the successful maintenance of one of that company’s primary revenue streams.
• Wrote, edited and published 11 hardware and software manuals for Confidential, a provider of Real Time Location Systems (RTLS). These manuals enhanced the speed and efficiency of both Confidential field personnel and customer employees.
• Completed nine hardware and software manuals and guides for Confidential, a provider of cable and satellite broadcast infrastructure, leading to 30% improvement in field assembly installation times.

TECHNICAL SKILLS:

Skills: Adobe FrameMaker Acrobat RoboHelp Microsoft Project Office Suite 365 Visio HTML5 application or text editor WebWorks ePublisher Paintshop Pro, SnagIt, HyperSnap Content Mgt.: SharePoint, Scopus XML Academic Darwin Information Typing Architecture (DITA) Academic PMP - Coursera (in ) Agile Software Development Academic

PROFESSIONAL EXPERIENCE:

Content Strategist (contract)

Confidential, Mountain View, CA

Responsibilities:

• Fully supported the AdWords conversions product group, including project launch planning. AdWords is a major profit engine for Confidential .
• Wrote and edited help center articles while coordinating reviews by product management, product marketing, engineering and legal staff.
• Managed localization for all tooltips and articles in my product area. This included collaboration with contract translators as to the precise meaning of words.

Literary Consultant - Writer and Editor

Confidential, Nipomo and Fremont, CA

Responsibilities:

• Provided literary mentoring assistance when requested or needed.
• Consulted as to publishing strategy, acquiring literary agents and ePublishing.
• Worked as a book editor and/or uncredited ghost writer for discreet clients.

Senior Technical Writer (contract)

Confidential, Fremont, CA

Responsibilities:

• Created style guides and templates for new Technical Publications department.
• Responsible for mentoring part-time Junior Technical Writer.
• Researched, wrote, edited and illustrated user guides for SaaS grant application assistance products sold to universities and research institutions.

Technical Writer (contract)

Confidential, San Luis Obispo, CA

Responsibilities:

• Edited energy audit reports intended for Abraxas clients.
• Created style and composition guidelines for field auditors and engineers.
• Researched related green energy practices by interviewing company SMEs.

Technical Writer (contract)

Confidential, CA

Responsibilities:

• Researched, wrote, edited and published hardware maintenance and software user manuals for InDyne’s product line of rocket telemetry and radar products.
• Developed and presented detailed project plans for accomplishing documentation and production goals. Interviewed subject matter experts as part of this process.
• Updated required screen captures and assisted in the creation of hardware illustrations using Visio and HyperSnap.

Literary Consultant - Writer and Editor

Confidential, Nipomo, CA

Responsibilities:

• Provided literary mentoring assistance when requested or needed.
• Consulted as to publishing strategy, acquiring literary agents and ePublishing.
• Worked as a book editor and/or uncredited ghost writer for discrete clients.

Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

• Researched, wrote, edited and published the hardware and software user manuals and product guides needed by Confidential field personnel as well as customer employees using Confidential products. This included on-line publication.
• Managed all aspects of documentation, including planning and budgeting projects, calling review meetings of Subject Matter Experts and following through on document vetting. Content management: SharePoint.

Technical Writer

Confidential, Fremont, CA

Responsibilities:

• Researched, wrote and edited all software and hardware guides.
• Hired a contract web designer to create a new company web site, managed the resulting project, and wrote and edited the content.
• Content Management: SharePoint.
• Wrote and edited marketing collateral for the Broadcomm industry trade show.
• Hired a translator and supervised document localization.

Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Researched, wrote and edited guides and library manuals for Cadence’s Electronic Design Automation software tools, specifically System Level Design in their research and development division.
• Content Management: Scopus.
• Worked within cross-functional development teams to consult as to documentation project goals.