SUMMARY:

• Professional experience writing and editing business, technical, marketing and instructional material. Production includes:

TECHNICAL SKILLS:

Software: Microsoft Word, Apple Pages, FrameMaker, Open Office, GIMP, Dreamweaver, Photoshop, InDesign, Acrobat, Front Page, RoboHelp, Madcap Flare, Madcap Capture, PowerPoint, Visio, Excel, Helen, Toast, MS ISA Server, Checkpoint Secure Remote, Checkpoint Firewall, Source Safe, Jira, Confluence, CVS, Bugzilla, HelpServer, WordPress

Operating Systems: Macintosh 6.x through 10.x, Windows 3.x through 7, Ubuntu & SUSE Linux, iOS, Android

Management Experience and Special Strengths: Managed from 1 to 4 writers, producing print, online and electronic documentation. I work very well with multiple projects under high - pressure situations, like start-ups, and ultra-tight deadlines.

Markets and Technologies: Scaffolding/Scaffolding Business, Internal Business Procedures and Processes, Markets in Financial Instruments Directive (MiFID/Multilateral Trading Facilities (MTF), Currency Exchange, SAP, Environmental Remediation, Cloud Computing, Risk and Compliance Management, On-line Marketing and Advertising, Health Insurance, Health Care, Object Oriented Modeling, Project Tracking, Two-factor Authentication, Encryption, PKI, Network and Computer Security, TCP/IP, HTML, CSS, B2B, B2C, EDI, EAI (Semantics), Content Management, Firewall and Networking, Mobile Apps (iPhone, iPad and Android), SaaS, HIPAA

PROFESSIONAL EXPERIENCE:

Confidentia

Writing/Editing/Project Management

Responsibilities:

• Avontus Software specializes in software for scaffolding, shoring and formwork companies worldwide. Products includes inventory and rental billing software, as well as fully automated design software. Their software is in use by major industrial refineries and commercial companies throughout the US and Australia.
• I helped Avontus transfer the online help for Quantify, Scaffold Designer and Handset Designer to Atlassian Confluence, adding, rewriting, editing and updating articles as necessary. I managed two other writers, who contributed to the transfer. Work currently includes maintaining their new help system and providing writing/editing services as necessary. Editing of FAQs and How To articles.

Writing/Editing

Confidential

Responsibilities:

• Confidential provides investment management, servicing and administration; research and trading; and financial data analytics for institutional investors.
• Confidential provides a foreign exchange (FX) trading platform on which users can execute anonymous and disclosed trades. Trading includes FX, money market loans and deposits and precious metals. Their clients include banks, corporations, active traders, brokers and fund managers.
• I helped State Street prepare for MiFID/MTF compliance. I wrote/edited user guide for end users and back end administrators and wrote/edited internal business policies and processes that included client onboarding, review and approval and audits.
• For Confidential, I brought existing user guides up to date. Guides included both end user and back end configuration guides.

Writing/Editing

Confidential

Responsibilities:

• Confidential is a subsidiary of Paris Region Enterprises, in collaboration with Ile-de-France Region, Business France, Bpi France, Ministère du Commerce extérieur, La French Tech and Aquitaine Region. Confidential helps French entrepreneurs tackle the U.S. and global markets.
• I am an in-house contract writer working on various projects as needed. Output is usually in Word.

Writing/Editing/Management

Confidential

Responsibilities:

• Confidential designs and manufactures mass-customizable, modular, prefabricated structural steel building system for high density residential, commercial, healthcare and institutional structures, as well as industrial pipe rack.I am helping them create and consolidate their standard operating procedures and policies.

Writing/Editing

Confidential

Responsibilities:

• I created a Pilot Operator’s Handbook for a Sherpa 650 SA.

/Writing/Editing

Confidential

Responsibilities:

• Confidential is the world's leading platform for publishers who want to monetize mobile traffic in emerging markets. Founded in early 2013, Confidential now operates in 50 countries around the world.
• I edit marketing collateral for Confidential and partner company Confidential . I also manage one other writer as needed. Output is usually in Word.

Writing/Editing/Management

Confidential

Responsibilities:

• Confidential Software has been developing communications and alerting platforms since 1993 and handles the central communications responsibilities for customers that include Confidential, Cablevision, Kaiser, and Verizon Wireless and partners including AT&T, Spillman, and Motorola.
• I write/edit marketing collateral for Confidential, as needed. Output is usually in Word.

Writing/Editing/Management

Confidential

Responsibilities:

• Confidential is a Health Information Services Provider (HISP) that provides clinical connectivity to physicians, Confidential ts, hospitals, etc. through innovative health information technology. I helped Confidential prepare for a Direct Trusted Agent Accreditation Program (DTAAP) audit, conducted by Electronic Healthcare Network Accreditation Commission (EHNAC). I wrote/edited responses to over a 100 HIPAA/NIST-related audit criteria and ensured that supporting documentation was complete and on time.

Writing/Editing

Confidential

Responsibilities:

• Confidential is a company that helps chip manufacturers reduce the overall time to market for new chip designs by up to 30%. I edited the user guide for RocketSim, a plug-in that connects to HDL simulators and shortens simulation time.

Writing/Editing/Management

Confidential

Responsibilities:

• Confidential provides an on-line wellness portal that uses games, social interaction, and expert advice to create a personalized online health experience.
• Created HIPAA documentation (based on the security controls found in NIST SP r4) for Confidential . Documentation included back end security and privacy controls, control-related documentation and company policy regarding planning, program management, risk assessment, security assessment and authorization, system and services acquisition, awareness and, configuration management, contingency planning, incident response, maintenance, media protection, physical and environmental protection, personnel security, system and information integrity, access control, audit and accountability, identification and authentication, system and communications protection, and privacy. I also helped with company RFPs and formatting of internal support documents. I worked with people across the company: security, IT, operations, development, personnel, sales, legal and product management.
• I created most of the security control documentation on an internal wiki (using Confluence by Atlassian). Control-related documents I created in Word, published in PDF format and posted to the wiki.

Writing/Editing

Confidential

Responsibilities:

• Created user material for 4Daptive, an SAAS system that captures, validates and organizes data from a wide variety of sources and provides full picture analytics in customizable graphical formats. I created a guide, a quick start overview of the entire product and a user guide that explains how to make ten different types of graphs.
• I was the only writer on this project. I created the documents in Word and output in PDF.

Writing/Editing

Confidential

Responsibilities:

• Created the user guide for version 2.1.0 of ANSA Patch Manager for ePolicy Orchestrator (ePO), the only patch management solution on the market that is fully integrated into ePolicy Orchestrator. The user guide included procedures for installing the product.
• I was the only writer on this project. I created the document in Word and output in PDF.

Writing/Editing

Confidential

Responsibilities:

• Wrote and maintained all front- and back-end user documentation and release notes for the company’s trading system.
• Wrote and user guides for backend systems, including Margin and Credit Hub Administrator, and Margin Risk Manager (for creating and managing traders), IPS (for configuring and managing streaming prices) and DevMon, the company’s internal backend account management platform. Also produced frequent release notes.
• Total production includes 27 user guides, three guides, five installation guides, 14 API guides, frequent release notes, contextual help (using HelpServer from 4.ST) for eight of the above user guides. Also wrote six explanations of system features.