SUMMARY:

• Confidential is a Senior Technical Writer possessing two Masters Degrees and over 15 years experience in technical communications, writing and editing for Fortune 500 companies. He has developed documentation for the full spectrum of business processes, including pharmaceuticals, SOPs, quality control, information security, disaster recovery manuals, business continuity plans, end - user manuals, end-user curriculum, programmer’s manuals, XML and HTML coding, print and online documentation, and much more. Confidential objective is to provide creative, unique, and targeted technical documentation that cuts support costs, ensures quality compliance, increases sales, meets corporate goals, enhances stockholder shares, and raises brand awareness in major consumer markets.

TECHNICAL SKILLS:

Desktop Operating systems: Microsoft Windows Vista 32-bit/Vista 64-bit/XP/NT/2000/IBM-DOS/MS-DOS/CP-M

Desktop Hardware: HP/Dell/Compaq/IBM desktops

Desktop Software: Adobe Acrobat, Adobe Distiller, Adobe PageMaker, Adobe FrameMaker, Lotus Notes, Lotus Domino, Lotus Ami Pro, Lotus WordPro, DataPerfect, Microsoft (MS) Word, MS Access, MS Excel, MS PowerPoint, MS FrontPage, MSInfoPath, MS NetMeeting, MS Office, MS Outlook, MS Visio, PaintShop PRO, WordPerfect, SnagIt, WinZip, and many more.

Document Management Software: Microsoft Sharepoint, E-Room, iTrace, Documentum, NovaManage, ProductView, LiveLink Network Management, Remedy Action Request Software, ClearCase and ClearQuest Document Management Software

Languages: English, Koine Greek, HTML coding, SGML coding, XML coding, ArborText SGML Editor, Adobe FrameMaker XML, Epic XML Editor, RoboHELP, RoboHTML, Information Mapping, Information Architecture

Document Categories: Pharmaceuticals, medical devices, neuroscience, SOPs, business processes, computer software (end-user/programmer), computer hardware, computer networks, diagrams (business process charts, flowcharts),, end-user manuals and curriculum, adult principles, disaster recovery plans and manuals, business continuity plans, circuit boards, electromechanical devices, circuit boards, mechanical devices, structured content authoring (SCA), protocols, document design, Ohio State Government software application consumables, and much more.

PROFESSIONAL EXPERIENCE:

Senior Procedure Writer

Confidential

Responsibilities:

• The company provides HIPAA EDI transaction communication and security services for Confidential . All transactions are moved via secure Internet transmission using encryption as approved by the Centers for Medicare and Medicaid Services (CMS). There are two ways for trading partners to connect to submit their claims transactions to Confidential . The first is the Web File Transfer System offering the simplicity of connecting through a web portal using HTTPS. The second is File Transfer Protocol Secure (FTPS). Confidential - Confidential recently purchased EDS and is phasing out 26,000 jobs (about one-third of all employees).
• As a senior procedure writer working on the Confidential Information Technology System ( Confidential ), I used Information Mapping to ensure that every detail in the request for proposal (RFP) is met with precision. I create and edit HIPAA requirements documents, SOPs, business procedures, and materials for both internal and external end-users using MS Word and ensure quality compliance using MS SharePoint, ClearCase, and ClearQuest document management tools. I also create and manage all templates for the technical writing department. Software tools that I use daily include: ClearCase, ClearQuest, Documentum, Microsoft Sharepoint, Microsoft Word, Outlook, Visio, Snagit, Winzip, and others. The list below contains just a few of the document types that I have created and edited while for ODJFS:

Senior Medical Marketing Writer

Confidential

Responsibilities:

• I research, develop, and edit medical content, including presentations, manuscripts, and learning objectives. I interface and communicate with engineers, designers, and creative marketing professionals during all phases of the development lifecycle. As Senior Medical Marketing Write
• I target documents to reach specific medical and non-medical audiences. (The manner in which you communicate with colleagues is vastly different from how you speak with Confidential ts or how you address a hospital board.) I take the medical level of my audience, whether Confidential t or colleague, and their specific informational needs, as well as FDA requirements, into consideration when crafting medical content and I ensure that all documentation is technically accurate.

Senior Technical Writer

Confidential

Responsibilities:

• Developed the “ODES-R Desk Guide,” a 350 page step-by-step instruction manual that leads users through both basic and advanced functions of the Confidential ’s online software application. This document is available to customers online and in a hard-copy version. It targets end-users (administrators and teachers) at local districts and schools.
• Developed the “ODE Information Security Policy and Procedure Manual” using the Microsoft Word software package. This manual lays the foundation for information security at the Confidential . All policies and procedures are covered in detail, apply to all Confidential employees, and meet all applicable state and federal guidelines on confidentiality and privacy.
• Developed the “Data Acquisition Portal Administration Manual” using the Microsoft Word software package. This manual describes administrative oversight, management and development of Confidential data acquisition web portals.
• Developed “System Access Request Form” used by managers to request systems access from Information Management Services to allow or deny employee access to various network resources. Also developed many other online forms and reports using the Microsoft InfoPath software package.
• Gathered data and information from SMEs and consulted with information security experts, software engineers, quality assurance, managers, and executive staff regarding the intent and implementation of information security policies and procedures.
• Developed technical end-user documentation using the Microsoft Word software package and editing graphics using the PaintShop Pro software package.
• Administered review cycles and document routing using the Microsoft Outlook software package.
• Created presentations and flowcharts using the Microsoft PowerPoint and Microsoft Visio software packages.
• Proofed business policies and documentation for publication.
• Ensured quality compliance of all documentation and policies with State and Federal regulations.
• Managed version control using Microsoft SharePoint Services and the Microsoft InfoPath software package.

Validation/Documentation Specialist

Confidential, Indianapolis, IN

Responsibilities:

• Used Information Mapping to map manufacturing procedures to the specific FDA regulation to ensure the regulation is being met.
• Gathering data and information from a variety of source documents and subject matter experts.
• Writing and editing technical documentation and SOPs using the Microsoft Word software package.
• Administering the review cycles and document routing using the Lotus Notes software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies to track document validation procedures and ensure that each document completes all six steps in the validation process.
• Managing version and revision control using the Gel Webtop software document management tools.
• Handling change requests using the Remedy Request Action software package from bmcSoftware™.
• Proofreading, editing, and revising SOPs.
• Editing graphics using the Paintshop Pro software package.
• Creating and editing flowcharts using the Visio software package.

Senior Technical Writer

Confidential, Indianapolis, IN

Responsibilities:

• Gathering data and information from a variety of source documents and subject matter experts (parenteral experts, production technicians, etc.).
• Administering and overseeing document review cycles using the Lotus Notes software package.
• Creating process flow charts using the Visio software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies.
• Controlling document versions and revisions using the NovaManage software package.
• Proofreading, editing, and revising SOPs as the migration to SAP progresses.
• Tracking the progress of each document using Six Sigma to ensure error-free reviews and document cycles.

Senior Technical Writer/Editor

Confidential, Indianapolis/IN

Responsibilities:

• Managed the production of all document content for the project, including Thomson’s Ellington integrated circuit (IC), Thomson's Montgomery integrated circuit, ARM and RISC microprocessors, and other video and audio products.
• Developed operating procedures and internal business practices for engineering department and developed quick checklists for design engineers.
• Administered and oversaw document review cycles.
• Monitored the progress and current status of each document.
• Assigned and distributed documentation projects to other writers.
• Set time-tables for completion.
• Oversaw all document revisions and version control using Clear Case document management tools. Toward this end, I routinely "lock" documents during the editing process and review cycles to avoid errors and additions in order to ensure that all edits and changes are logged and properly recorded.
• Consulted with hardware and software engineers, quality control, and subject matter experts (SMEs) from sites located worldwide to gather information on this critical communications project.
• Created project templates and tools for use by the engineering staff and management. Other deliverables include Executive Summaries, tracking sheets, project spreadsheets, Functional Specifications, User Manuals, etc.

Senior Technical Writer/Editor

Confidential, Indianapolis/IN

Responsibilities:

• Overseeing and directing the GQS technical writing staff. I routinely assigned writing duties, directed project resources, tracked the progress of the project, and reported the results directly to management.
• Proofreading, editing, and revising the work of other writers. Toward the end of each day, I would review and proof each junior writer’s work while maintaining a respect for the writer’s art and the standards set by the organization in order to produce documents adhering to company standards and technical writing’s bestpractices.
• Prioritizing the work of junior writers in order to accomplishing daily tasks and goals in an organized and efficient manner.
• Assisting in the revision of Eli Lilly & Co. ’s internal regulatory documents to ensure compliance with agency regulations (21 CFR 11, Eudralux, World Health Organization, Japanese, etc.).

Technical Writer

Confidential, North Canton/OH

Responsibilities:

• Documenting enterprise software and hardware products for IBM mainframe application servers, IBM assembler applications, C++, Unix servers, thin-client computing, network management, client service agreements, and the Internet using the Epic XML Editor software package, RoboHELP, WinHELP, HTML, MS Word, and other software products.
• Interfacing with department managers (engineering, manufacturing, development, marketing, and the legal department). I developed Confidential operating procedures and internal business practices while overseeing the document review process, and making revisions as needed to ensure compliance with company and legal standards.
• Documenting software (SDLC), hardware, electrical and mechanical devices for ATMs, electronic voting machines, components, and other products for IBM, Confidential, Sony, Cisco, Hitachi, Samsung, and other major manufacturers.
• During Confidential ’s joint venture with IBM, I wrote, edited, revised, and organized technical information for many IBM products and services. I routinely formatted documents according to IBM’s official style guide.