SUMMARY:

• A highly motivated Technical Writer with over 20 years of successful hands on experience within Corporate, Government, Health, and Military IT communities throughout System development Life Cycles (SDLC).
• Impresses colleagues with thoroughness to do job right and loves their input.
• Technical Writer with history of teaming with professional Desktop Publishers, Graphic Artists, Editors, Proposal writers, Subject Matter Experts (SMEs’), Programmers, Developers, Management, Technicians, Analysts, etc., to produce appropriate documentation.
• Includes easily written documentation to understand 1) initial requirements planning of enterprise machine code, languages, software, and hardware; and other systems, 2) hardware required, installation, and configuration, 2) initial software platform(s) and configurations.
• Involved in Instructional and Instrument Design specifications for hardware, software, and web based system requirements listing parts by manufactures, serial numbers, etc. This is from DOS to mainframe systems and languages (JCL, COBOL, Assembler, SQL, Unix, Oracle, Linux, etc.) to enterprise Windows/GUI environments. Then followed into website software (Java, HTML, Apache, Confluence, etc., from hard drive(s) to RAM.
• Performed Quality Analyst (QA) including beta testing and creating test cases.
• Created many Technical Repair,, and Online Help manuals (Doc - To-Help, RoboHelp) mapped to specific fields for Technicians and Users to fix, repair, configure and operate systems and software, Application Programming Interfaces (API's), and patches.
• Developed documentation to change English into foreign languages which now allows re-creation of same systems in USA to other countries in that country(s) language.
• Produced User, Technical, Standard Operating Procedures (SOP), FAQ’s, Statement of Work (SOW’s),, Quick Guides (QR)., while adhering to International Standardization Organization (ISO), Military (Mil Spec’s) Government required docs Department of Defense (DoD) (508, 8500, Information Architecture, etc., Network Security Guideline, etc. and key factors to Risk Management Framework (RMF), 4) etc.
• Implement Tracking changes and footnotes to advance accuracy, knowledge, and usage.
• Implement ITIL Best Practices, as well as implementing Chicago, or other styles required.
• Generating Table of Contents, Figures, Tables, Acronyms, Glossary, Index, and Appendices.
• Updated, tracked, and maintained SharePoint, RTM, and Content Management Systems (CMS) for tracking, implanting Expedited Life Cycles (XLC), version control, and rollbacks.
• Documented and implemented Agile practices of stories, waterfalls, scrum meetings, and implementing sprints to changes.
• Telecommunications involves servers, routers, assigning network and other address, removal, installation and configuration of network and other address.

TECHNICAL SKILLS:

Technology and Tools: ORACLE - SQL, PL/SQL DOS (all) Tivoli NetView SnapPro/Snagit ASSEMBLER Windows (all) Ms-Office (all) Visio COBOL-MVS/JCL OCR/Scanners WordPerfect (all) Charisma C++ Flowcharts Doc-To-Help Paint Shop Pro HTML & JAVA Unix RTM Adobe (all) DreamWeaver AIX FrontPage (all)

PROFESSIONAL EXPERIENCE:

Confidential, Crystal City, VA

Technical Writer

Responsibilities:

• Chief Publications, Graphical, Technical Writer, and Editor creating Workday worklets (programs) user manuals as well as Workday software configurations.
• Performed Introduction by describing Confidential and Workday business tools, how the two coincided together, and how Confidential utilized Workday worklets to operate with Dulles and Reagan airports, as well as Metro Silver Line.
• Describing each topic in detail so user would know what they are going to do.

Confidential, McLean, VA

Technical Writer

Responsibilities:

• Established home networks and internet services, fixed operating systems, and software.
• Trained people how to use software, internet, email, etc., and left them created-on-the-spot quick guides to be able to operate without personal guidance.

Confidential, Suitland, MD

T echnical Writer

Responsibilities:

• Technical Writer working with system professionals to develop United States Census 2020 application utilizing Agile (waterfalls, scrum) on Oracle, SQL and PeopleSoft platform.
• Creating meeting notes about Affordable Care Act (ACA), and Federal Health Management Benefits (FEHB), and professionals that team utilized to be in compliance with Federal laws.
• Investigated and created Federal Compliance documents Interface Control Documents (ICD’s), Memorandum of Understanding (MOU’s), and documentation .

Confidential, McLean, VA

Technical Writer

Responsibilities:

• Established home networks and internet services, fixed operating systems, and software.
• Trained people how to use software, internet, email, etc., and left them created-on-the-spot quick guides to be able to operate without personal guidance.

Confidential, Washington, D.C

Technical Writer

Responsibilities:

• Technical Writer walking and testing, to create user guides, working with Captivate, to add, track update, stop, and close disciplinary and conduct cases for developing Human Resources Business Enterprise (HRBE) for Federal employee tracking applications.

Confidential, Falls Church, VA

Technical Writer

Responsibilities:

• Operated with Proposal Teams and Project Managers to research Requests for Proposals (RFP’s) and Statement of Works (SOW) to provide structured responses to Government and Military construction and renovation projects listing qualified contractors and materials.
• SharePoint librarian, established version control, Acronyms list, Glossary and Appendices.

Confidential, Washington, D.C

Technical Writer

Responsibilities:

• Developed Accurate Standard Operating Procedures (SOP’s) defining world software financial transaction movements throughout banking and monetary centers.

Confidential, McLean, VA

Technical Writer

Responsibilities:

• Trained people how to use software, internet, email, etc., and left them created-on-the-spot quick guides to be able to operate without initial guidance.

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Created network, Technical, SOP’s, User, System and Information Architectural manuals utilizing wikis to define Confluence web based application building while in progress; utilizing Drupal, Apache web services while tracking developers Agile and Scrum processes.

Confidential, Washington, D.C

Technical Writer

Responsibilities:

• Developed Energy Information Administration (EIA) Programmers Maintenance manual explaining how to gather and program energy networked intelligence, data processing and conversions from Oracle databases, and languages, to produce ColdFusion deployment.

Confidential, Sterling, VA

Technical Writer

Responsibilities:

• Technical Writer working following Agile and Scrum processes to investigate UltraViolet’s six new Application Programming Interfaces (API’s) to create manuals to handle customer media to order, pay, and receive all types of media for their various encryption keyed devices.

Confidential, Herndon, VA

Technical Writer

Responsibilities:

• Technical Writer working with Subject Matter Experts (SME's) to study and create SOP's for numerous departments handling wireless tracking from ordering, building, installing and finally implementing structured encryption keys to access Global Positioning Systems (GPS).

Confidential, Silver Hill, MD

Technical Writer

Responsibilities:

• Technical Writer creating user and technical manuals from initial infrastructure building of Andrews Air Force Base (AAFB) SharePoint 2010 intranet and internet environments throughout entire System Development Life Cycle (SDLC).
• Documentation included all system hardware, software, data flow, backup, disaster recovery, virtual memory, farms, servers, drive stripping, index, crawl, and templates & web parts) to extent same environment could be created throughout all bases while abiding by Federal Information Security Management Act (FISMA) while adhering to DOD Information Assurance, Accreditation Process (DIACAP), 508, and 8500 Federal standards.