SUMMARY:

• Aptitude, skills, and experience to produce technical writing content in a fast - paced software development environment
• Adept with software and hardware development life cycle
• Relates complex, technical information expertly both verbally and in writing
• Works by priority to meet deliverable and project deadlines
• Authors and develops key content with input from SMEs, stakeholders, and reviewers
• Publishes content to website, print, online help, or SharePoint repositories
• Completes projects and deliverables on time and within budget
• Drafts and edits proposals for submission (RFIs, RFPs)
• Manages time and resources efficiently for maximum results and throughput
• Participates in waterfall / Agile / hybrid project management methodologies

PROFESSIONAL EXPERIENCE:

Technical Editor

Confidential, Bellevue, WA

Responsibilities:

• I plan, revise, and edit all technical content for the Confidential products and services program. I develop and manage the content workflows for a diverse team of SMEs. I create and revise RFIs and RFPs for submission to government and enterprises seeking to win large software development and implementation projects.
• I also organize and manage a large document repository in SharePoint, and manage content development in SmartSheet for the team.Deliverables: Customer-facing guides for implementation and optimization of core applications; Internal-facing documentation for and supportAudience: Trainers, Implementation engineers, Developers, and front-office executives

Technologies employed: Microsoft Office 356 suite, TechSmith Snagit, Microsoft SharePoint, JIVE, Jira, SmartSheet, Slack, WalkMe

Technical Writer and Editor

Confidential, Bothell, WA

Responsibilities:

• I developed documentation plans, drafted and wrote developer documents, participated in regular Agile Scrum meetings, set priorities for technical content deliverables, and wrote and edited all technical content for the Confidential &T security product Access Portal. I also wrote text for the tool system, text, labels, and descriptions for GUI elements, text for online help headings and links, wrote text for labels, and text for templates for programmatically generated emails. Developed and produced content for product SDKs, web service API s, and installation and configuration guides. Tool text experience: Write descriptions and instructions for system tools, write text for UI elements, write help text and system-generated emails.
• Deliverables: Internal customer-facing administration and user guides; release notes for implementation and optimization of portal; process and workflow documents; internal templates and style guides.
• Audience: Developers, Trainers, and Implementation engineers

Technologies employed: Microsoft Office suite, Snipping Tool, Microsoft SharePoint, TechSmith Snagit, Smartsheet, Slack, Microsoft Team Foundation Server 2013 (TFS) collaboration platform, Jira

Technical Editor

Confidential, Bellevue, WA

Responsibilities:

• I plan, revise, and edit all technical content for the Confidential Services Readiness program. I develop and manage the content workflows for a team of SMEs and consult on adding greater effectiveness to the documentation by implementing new best practices and methodologies. I deliver robust content, with a Services perspective, to ensure that customers have the information they need to quickly implement Confidential solutions. Conversion: I convert PowerPoint-format projects to Microsoft Word. I also organize and manage a large technical document repository in SharePoint.
• Deliverables: Customer-facing guides for implementation and optimization of core applications; Internal-facing documentation for and support
• Audience: Developers, Trainers, and Implementation engineers (internal and external to Confidential )

Technologies employed: Microsoft Office 356 suite, TechSmith Snagit, Microsoft SharePoint, Microsoft Team Foundation Server 2013 (TFS) collaboration platform

Technical Writer

Confidential, Seattle, WA

Responsibilities:

• I created, developed and produced original content using Madcap Flare for a range of software and hardware products for a worldwide audience based on engineering specifications and stakeholder requirements. I wrote and implemented legal and style guidelines. I planned and designed documentation workflows. I identified and documented potential product security and safety issues. Conversion: I converted Microsoft Word format projects to Madcap Flare format projects.Deliverables: Customer-facing User guides, configuration and commissioning guides, system design guides, integrated online help; Internal-facing documentation plan and accountability, Standard Operating Procedures (SOPs), feature sheets.
• Audience: Medium- and enterprise-level technical service providers, and end users.

Technologies employed: Madcap Flare, Microsoft Office suite, VMware, TechSmith Snagit, Microsoft SharePoint, Microsoft Team Foundation Server 2013 (TFS) collaboration platform, familiarity with DITA.

Content Editor

Confidential, Kirkland, WA

Responsibilities:

• I reviewed and performed copy editing, updates, and change requests on a range of cloud documentation via a prioritized work queue based on customer’s demands and requirements. I discovered and resolved gaps in necessary technical content. I also worked with remote Subject Matter Experts (SMEs) and field contributors who did not speak English as their first language.
• Deliverables: Cloud Hyper-V Guides, Scoping documents, Presentations, and documents
• Audience: Medium and enterprise level technical service providers, and end users.

Technologies employed: Adobe Acrobat, Microsoft Office 2010, Microsoft Project 2010, Microsoft SharePoint, WordPress

Technical Writer

Confidential, Mountain view, CA

Responsibilities:

• Content Exchange™ User Guide, Administration Guide, and Implementation GuideAudience: System Administrators and network engineers who manage large enterprise exchanges, and end users.

Technologies employed: Adobe FrameMaker, Adobe Photoshop and Acrobat, Microsoft Office 2003, Adobe® RoboHelp®, Microsoft Project 2003, Visio

Technical Writer

Confidential, Mountain view, CA

Responsibilities:

• I wrote (information developer) technical support manuals and Web-based content for three HP network storage products: HP SureStore™ E Business Copy XP, HP SureStore™ E Disk Array XP256, and HP SureStore™ E RAID Manager XP.
• Deliverables: User Guides, document specifications
• Audience: System Administrators and network engineers who manage large enterprise file systems where distributed load balancing and processing are important.

Technologies employed: Adobe FrameMaker 5.5, Adobe Photoshop and Acrobat, Microsoft Office 2000

Project Lead

Confidential

Responsibilities:

• I supported client-facing activities for the EDS/Elections BC Web Application project team.I managed producing the Online Help and Support system, the Usability and User Acceptance Testing, contributed to the Statement of Work, and assessed and managed the client’s satisfaction during development of the application.
• Deliverables: EBC Online Support and ™ system, Statement of Work, RFP Response, User Acceptance Tests, client satisfaction record

Technologies employed: Microsoft Office 2000, ForeHTML Help, WindowsNT, Test Director, HOW, Visio

Project Coordinator

Confidential, Bellevue, WA

Responsibilities:

• I wrote the product plans and technical support documentation for a Web-based database-reporting tool that, together with a suite of tools, provides users with data analysis capabilities on their desktops. I also developed a Web-based module and provided the client with and orientation for the new application. (Note: Confidential is now Onyx Software)
• Deliverables: System Administrator’s Guide (print, HTML), process documents, schedules, module
• Audience: Organization leaders who need to produce numerous views of vast amounts of data for review by an audience made up of officers and managers.

Technologies employed: Microsoft Office 98, Windows 98, WindowsNT

Technical Editor

Confidential Redmond, WA

Responsibilities:

• I reviewed all content for two CD-ROM based products for technical accuracy and functionality. I wrote Help files for two titles and ensured that all content met standards of style and quality.Deliverables: Windows 98 Starts Here and Office 2000 Starts Here products and Help files
• Audience: Corporate, small business, and enterprise professionals new users to Office 2000
• Technologies employed: Microsoft Office 98, Windows 98, WindowsNT

Technical Writer

Confidential, Seattle, WA

Responsibilities:

• I wrote technical specification, work process, and project planning documentation for vendor and their enterprise customer, and an RFP response for Avatar. I also consulted on developing a stronger vendor/client relationship.Deliverables: Technical specifications, process documents, project plans and schedules, RFP response
• Audience: Corporate insurance company professionals who use various custom software applications to produce insurance policies (a token ring network interfacing with mainframes).

Technologies employed: Microsoft Office 98, Windows 98, WindowsNT, VISIO, Visual Source Safe, Microsoft Access

Manager of Publication Services

Confidential, Bellevue, WA

Responsibilities:

• I hired and managed a team of people to produce and publish a Web knowledgebase product for year 2000 consulting. I helped to define the scope, deliverable, and goals, and I planned and refined the Web site structure and content based on usability test results. I also wrote and optimized Y2k content and product documentation (print and HTML) for ideal user experience, and I developed efficient publishing and production processes.

Technologies employed: Microsoft Office97, Adobe Photoshop and PageMaker 6.5, Microsoft FrontPage, Allaire HomeSite, Microsoft Project, WinZIP, Microsoft Windows NT, Microsoft Access

Technical Writer, Documentation Coordinator

Confidential, Seattle, WA

Responsibilities:

• I led two writing projects (OPENNT2.0 and TrapWiseNT products) where I wrote end user and programming manuals for two key software products. I planned and coordinated all content development and production for two books and collateral. I initiated a program to plan information sharing and authoring, and collaborated with developers to participate in writing product and service scope documents.

Technologies employed: Adobe PageMaker, Microsoft Office 97, Adobe Acrobat, Macintosh PowerPC (System7.5.3), WindowsNT

Web Site Producer

Confidential, Redmond, WA

Responsibilities:

• Channel Programs Produced the Web site for the Channel Resources Programs for weekly publication. Reviewed and coordinated new content to be published regarding the Channel Program, and ensured that Microsoft quality and publication standards were met or exceeded.Deliverables: Produced and published new content each week on the Web site.
• Audience: Worldwide Channel (Marketing)

Technologies employed: Microsoft Office 95, WindowsNT

Web Site Producer and Technical Writer

Confidential, Redmond, WA

Responsibilities:

• Wrote, coded in HTML, planned Web site structure and navigation, arranged usability testing, and reviewed content for Web sites that supported the Microsoft Online Institute and & Programs.
• Deliverables: Product and services descriptions for Web site promotions; coded core pages of Web site.
• Audience: Computer professionals seeking and in Microsoft technologies

Technologies employed: Microsoft Office 95, Windows 95, WindowsNT

Technical Editor

Confidential, Redmond, WA

Responsibilities:

• Edited Visual Basic users’ guides, language s, Help files, and associated collateral for product release cycle. Coordinated technical content and established processes for publishing.Deliverables: Programmer’s Guide, Language Manual, and Help files for Visual Basic 3 and 4.
• Audience: Professional and Enterprise Object-oriented developers using Visual Basic

Technologies employed: Microsoft Office 97, Flash, Adobe Photoshop, Windows 95

Technical Editor/ Content Manager

Confidential, Redmond, WA

Responsibilities:

• I edited, rewrote, and published to various channels all technical content supplied from Program Managers and Senior Solution Architects for the HP/Microsoft Hackathon 2016. I managed the expectations of executives and senior leadership; I also managed the workflows, schedule, and publishing of technical documentation for several channels in a SharePoint repository.I also wrote, edited, and produced a formal Request for Information (RFI) response for presentation to Microsoft.
• Deliverables: Customer-facing instructions, presentations, and classroom materials to facilitate dynamic Hackathon events in several locations worldwide.
• Audience: Cloud/Azure Application developers

Technologies employed: Microsoft Office 356 suite, TechSmith Snagit, Microsoft SharePoint, Microsoft Team Foundation Server 2013 (TFS) collaboration platform