SUMMARY:

• An extremely motivated learner with superb problem - solving skills and a can-do attitude. Strong technical background in Web services, database, routing, switching, networking, and telephony technologies and proven ability to digest and clarify complex information for engineering and end-user audiences.
• DITA, XMetal, and Astoria CMS
• Single sourcing, developing topic-based documentation, and content migration
• Writing API manuals, developer guides, configuration guides, installation guides, operation guides, and user guides
• Designing document templates
• Working with SMEs, researching and collecting data to create best possible documentation
• Managing multiple documents in an agile environment

TECHNICAL SKILLS:

Software Skills: DITA, XMetal, Astoria (CMS), Web Publisher, SharePoint, SVN, WebEx, Adobe FrameMaker, Microsoft Word, Excel, and PowerPoint, Acrobat, Perforce, CVS, Visio, Snagit, RoboHelp, HTML, XML, C++, Python, WSDL, JavaScript, Oracle database, and Wiki

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara

Senior Technical Writer

Responsibilities:

• Generated an API guide to help application developers for creating the software applications to store data using DDN S3 (compatible with Amazon S3 API) or DDN OpenStack Swift API calls.
• Created content from collaboration with subject matter experts and successfully delivered an admin guide, a troubleshooting guide, and release notes in a fast-paced development environment with rapidly changing deadlines and project scope.
• Generated, edited, published, and managed the review cycles for documentation using established templates and adhering to company standards.
• Supported cross-functional global project teams with documentation-related activities that assist project teams to successfully roll out and implement services.

Confidential, Santa Clara

Senior Technical Writer (Contract)

Responsibilities:

• Worked very closely with developers and QA team to identify the requirements and generated user guides, installation guides, functional specs, release notes, and an API manual.
• Conducted meetings with cross functional team, coordinated projects and schedules, and managed the entire document development cycle.
• Proofread the documents for grammar, spelling, and format; provided feedback, discussed ideas, and shared information using SharePoint and SVN to improve the quality of the technical documents.

Confidential

Senior Technical Writer

Responsibilities:

• Worked with SMEs, collected data for Confidential API, Web services, WSDL operations, and security issues to describe the Web services and the entire procedure how the third party developers can integrate these Web services into their existing business processing system.
• Worked with engineers and product team members to document the end-to-end process associated with configuring, processing, and uploading the provider data in the provider search database.
• Documented Provider Search Web service description and operations associated with this database.

Confidential, San Jose, CA

Senior Technical Writer (Contract)

Responsibilities:

• Migrated contents from FrameMaker to DITA, using Astoria and xMetal, to develop a topic-based VSG and VNMC install and upgrade guide and quality of service (QoS) configuration guide for Cisco Nexus 1000V series.
• Collaborated effectively with the developers and the QA team to successfully translate the complex concepts of configuring the VSG to develop the clear and concise VSG configuration guide.
• Used Putty to confirm the command syntax; updated and added new commands to generate the VSG command guide.
• Added guide lines for diagnosing and resolving the potential problems in the VSG troubleshooting guide, and used bug tracking tool to update the release notes for the latest features, limitations, and caveats for the latest release.
• Analyzed engineering specifications, used application, worked with cross-functional team in a different state, and translated the document to generate the Cisco UCS integration guide for the XML-based goUCS automation tool.
• Identified the information needed for the target audiences to generate the Cisco Dashboard programmer’s guide that uses programming instructions to access the Cisco UCS Dashboard GUI.
• Generated the Dashboard installation and configuration guide that shows how to install and use the Dashboard to display the faults and inventory for the Cisco UCS.
• Participated in software development life cycle (SDLC) meetings as documentation team representative

Confidential, Santa Clara, CA

Responsibilities:

• Used technical specifications and worked with QA team, functional managers, developers, and project leads to understand the product and collect data to generate clear, concise, and easy to understand documents.
• Proofread and reorganized the contents of existing documents.
• Conducted verification reviews with subject matter experts for accuracy and completeness.

Confidential, Sunnyvale, CA

Technical Writer

Responsibilities:

• Researched technologies, worked with operational team, developers, and QA team to translate the complex technical information to develop the documentation set for iMDM solutions.
• Used WSDL files, and reviewed design specifications to generate the developer guide.
• Re-organized flow, reduced wordiness, increased the accuracy and consistency of procedures, and improved indexes of all documents.
• Designed and generated a template to produce well-designed documents.
• Set consistent terminology by working with the user interface designer and engineers to make information clear and consistent.
• Resolved problems stated in bug tracking tool to ensure the quality and accuracy of the technical documentation.

Confidential, Sunnyvale, CA

Technical Communications Engineer

Responsibilities:

• Reviewed and organized engineering source material and product specifications to produce multiple user guides for Marvell WLAN client cards and firmware specifications.
• Researched the content, illustrated technical diagrams, and translated technical information to develop an API manual for the WLAN client card utility and an API GUI manual.
• Created a template and maintained a documentation library.

Confidential, Milpitas, CA

Technical Writer

Responsibilities:

• Generated and updated large user guides, API manuals, system description manuals, and a user guide for semiconductor automated test equipment.

Confidential, San Francisco, CA

Technical Writer

Responsibilities:

• Worked with developers and the operation team to generate functional and requirement specifications for several Tribase subsystems based on Sybase relational database.

Confidential, Palo Alto, CA

Technical Writer

Responsibilities:

• Published LaTeX documents, performed queries, and documented company policies and procedures.