SUMMARY:

• 29 years ex 30+ years Technical Writer experience in the wireless, networking, internetworking, telecommunications, data communications, broadband access, semiconductor, and US Defense industries

TECHNICAL SKILLS:

Technology and Tools: Skilled with desktop publishing tools Adobe FrameMaker, Acrobat, Illustrator, Photoshop, Microsoft Office (Word, Excel, PowerPoint, Paint), SnagIt, HTML, JIRA, and Bugzilla Proven abilities in document planning, editing and analysis, and project lead and management Protocol and architecture experience with Unified Communications, the Cloud, switches and routers, OpenStack, VMware data centers, Ethernet (10/100/1000, Gigabit), Cloud, GPON, VoIP, GSM, CDMA, TCP - IP, SNMP, Wi-Fi, IP/MPLS, LAN/WAN, SNA/SDLC, SONET/SDH, and CompactPCI

PROFESSIONAL EXPERIENCE:

Contract Technical Writer

Confidential, Milpitas, CA

Responsibilities:

• Updated the Xcipio Service Provider Compliance Solutions guide providing a description of the features and components of SS8’s Compliance Solution product line.

Contract Technical Writer

Confidential, Milpitas, CA

Responsibilities:

• Created software administration guide, quick guide, and release notes for the Cisco

  TelePresence video conferencing IX5000 product line. Also initiated configuration and user guides.

Contract Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Created administrators’, user, quick start, and REST API guides, and release notes, for the CloudAXIS UC video conferencing system. Documentation was for software supporting virtual hardware that employed extensive UI and portal browsing capabilities within CloudAXIS’s SaaS environment
• Implemented documentation on company website via Sharepoint and prepared for later Agile data feedback application

Contract Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Updated existing and create new Marketing datasheets, product briefs, and user guides.
• Reorganized and standardized document formats for Marketing which lacked technical writer support.

Contract Technical Writer

Confidential, Newark, CA

Responsibilities:

• Wrote, updated hardware and software user guides and application and release notes for AirLink products (GX400/440, LS300, Raven, and PinPoint) for various wireless carriers while meeting all team deadlines
• Contracted as the Newark writer after one two-hour meeting with departing writer
• Created and standardized formats for new application notes and release notes
• Originated and updated document graphics using FrameMaker, Paint, and Illustrator

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Wrote documentation for broadband access OLT, ONT, and ONU GPON products
• Versatile in producing alarms, hardware installation, CLI and TL1 maintenance and turn-up, and system description manuals, and release notes for Agile function
• Created new and updated existing document graphics with Illustrator
• Originated and developed a graphics numbering system for Technical Publications group
• Unilaterally researched and distributed to Technical Publications group various FrameMaker workarounds
• Produced documentation without latest hardware onsite via emails with offshore (China) Confidential team

Contract Technical Writer

Confidential, Milpitas, CA

Responsibilities:

• Researched and wrote VoIP conference phone manuals in joint Confidential / Confidential s project. Product was marketed as the SoundStation IP 7000 ( Confidential ) and the Unified IP Conference Station 7937 (Cisco)
• Produced hard copy installation guide, on-line administration guide, quick start guide, user guide, and release notes within production deadlines
• Ran projects as sole onsite writer with only phone or email input from offsite (Canada) Confidential publications manager and local Cisco lead writer
• Identified and planned all graphics with contract artist
• Freed project manager from task of editing First Article documentation

Contract Technical Writer

Confidential, Concord, CA

Responsibilities:=

• Reformatted and updated an internal engineering architecture document

Contract Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Updated wireless switch and AP (access point) product documentation, including software and hardware user, installation, and guides, and produced installation notes
• Reduced the size of a 970-page ArubaOS Error Message Guide by over 70% (removed duplicate entries and edited remaining content relevancy for new software release)
• Changed or added new Web GUI screen captures to the documentation
• Assisted lead contract writer in redeveloping Aruba’s documentation structure and archives
• Volunteered to edit printer’s First Article documentation to lessen lead contract writer task load

Contract Technical Writer

Confidential, Irvine, CA

Responsibilities:

• Developed and wrote the software instructions for a CPU burn-in testing system operation manual
• Imported missing screens and GUI applications and driver screens without prior experience with the system's Visual Basic environment

Contract Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Rewrote, edited, and updated nine installation guides and two guides for Ethernet (10/100 Gigabit) line cards and level-2 switch products

Contract Technical Writer

Confidential, Morgan Hill, CA

Responsibilities:

• Updated owner’s manual for new commercial audio subwoofer product

Contract Technical Writer

Confidential, Fremont, CA

Responsibilities:

• As an emergency mid-project replacement, produced a hardware installation and operations manual for an IP/MPLS edge aggregation router featuring MPLS-based VPNs and optical SONET and SDH protocols
• Created a new acronyms and terms document for the Technical Publications group
• Aided a peer with edits and updates of software configuration and CLI manuals
• Laid off when Confidential acquired Amber, but requested back by Confidential to copy-edit an IP router installation guide, produce software release notes, and create the documentation outline for a new hardware platform

Senior Technical Writer

Confidential, Milpitas, CA

Responsibilities:

• Wrote user (MSO and subscriber) manuals, release notes, and quick cards for the Confidential broadband modem access market
• Responsible for documentation for the DOCSIS-based DOXport 1110 cable modem