ECHNICAL SKILLS:

Graphics/Authoring Tools: MS Project, MS Office, Visio, MediaWiki (Wikipedia), Adobe Photoshop, Adobe Framemaker, MS InfoPath Webworks Publisher, Adobe Photoshop

Technologies/Skills &Tools: Adobe Captivate, SnagIT Adobe RoboHel, MadCap Flare, Author IT, MS Frontpage, Doc - to-Help, Abor Text Editor

Testing/Reporting Tools: Test Director, Winrunner, Crystal Report, Silk Test, Cognos (Impromptu, Powerplay, Oracle Discoverer Merant RTM, Bugzilla

Analysis/Modeling Tools: HP Quality Center, HP Application Lifecycle Management (ALM), Rational DOORS/Rose, Rational Requisite Pro, JIIRA, Confluence, HP Load Runner, Clear Case/Clear Quest

Methodologies/Frameworks/Compliances: SDLC, CMMI, ITILv3, Project Management, Business Analysis, Information Architecture, Software Testing, Courseware Design, Six Sigma,, Data Flow Diagrams/Process Modeling, Use Cases, Rational Unified Process (RUP), Agile/Scrum, Waterfalls, FISMA, FedRAMP, NIST-SP, Information Mapping, ISO 9002, 17799, 27001, Sarbanes-Oxley (SOX), UML, AICPA, PCI-DSS, HIPAA, HITECH, MIL-STD MIL-ST 40051-1

Databases: Oracle, SQLBase, Access

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Sr. Technical Writer

Responsibilities:

• Writes Business Requirements, Functional requirements & Non functional Requirements
• Executes UAT Test Cases & System Test cases by using Quality Center.
• Conducts sessions for the end users and documented various manuals
• Responsible for maintaining and improving business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting and reviewing IT service .
• Edited and revised instructional materials and aligned content with organizational objectives
• Maintained and developed learning curriculum using Adobe Captivate suite
• Coordinated development of instructional guides for instructor-led, e-learning, virtual classrooms and self-paced instruction
• Develops and maintains a master document/schedule of all OIT policies and procedures to ensure periodic review and accuracy, and, coordinate with process owners for timely updates. This includes all current and future OIT policies and procedures, including software development standards
• Responsible for day-to-day management of the ITIL service design specialists who are responsible for translating strategic plans and objectives and creating the designs and specifications for execution through service transition and operations.
• Creates Regulatory Compliance Standard OperatingProcedures (SOP's) to comply with the PCI regulatory standards.
• Creates business process documentation based on findings, working hand-in-hand with management, Confer with client to establish technical specifications and to determine subject material to be developed for high and low level visibility/use
• Interviews and consults with key stakeholders and various team members, gathering business requirements for process workflow and documentation.

Environment: /Tools: Microsoft Word/Excel, HP Quality Center, Adobe Captivate, Business Objects, MS Sharepoint, MS Visio, and JIRA, Oracle 10g, MS SQL, MS Office Suite, e-learning, RoboHelp, ITIL/ITSM Oracle Service-Oriented Architecture (SOA), Adobe Acrobat.

Confidential, Wash., DC

Sr. Business Analyst/Technical Writer

Responsibilities:

• Responsible for optimizing the delivery of IT Services by matching the business demand for IT services to IT resources, along with providing a systematic approach to the development of an IT Service Continuity Plan to ensure that IT services are protected or can be restored as quickly as possible after a disaster.
• Responsible for identifying and coordinating IT improvements to increase customer satisfaction.
• Developed, reviewed and updated current information security documentation including, but not limited to the ISMS Scope and Process documents, System Security Plans, Disaster Recovery Plans, Configuration Management Plans, Risk Assessments, Security Controls Compliance Matrix, Application-Level Controls Appendices, Service Level Agreements, and Contingency Plans.
• As a member of the client-site Program Mamangement Office, provided technical writing, asset management, and analytical support to a federal land management agency. Developed, wrote and supprted staff with the preparation of a wide variety of business documentation, including senior-level client communications, business practices, whitepapers, analysis papers, and presentations.
• Met with Federal Government clients and site personnel to perform information gathering for C&A security documentation creation and interviews.
• Identified and analyzed business needs and provided innovative recommendations for technology solutions. Developed and managed requirements artifacts: requirements specifications, business process, process modeling, data modeling, and conversion and configuration requirements.
• Maintained theTraceability Matrix,Test Data MatrixandStatus reportrelated to project.
• Supported all phases of the project management lifecycle (PMLC) and Software Development Life Cycle (SDLC) from initiation to project closure, specifically in the Software Engineering discipline.

Environment: /Tools: Microsoft Word/Excel, MS Sharepoint, MS Visio, Oracle 10g, Adobe Acrobat, Rational DOORS, and JIRA

Confidential, Wash., DC

Sr. Business Analyst/Technical Writer

Responsibilities:

• Supported the IT Program Management Office (IT-PMO) at the U.S. Department of Housing and Urbanrban Development ( Confidential ) and the Next Generation Management System (NGMS) while assisting in the development, administration, and of internal PMO Standard Operating Practices
• Supported the IT Program Management Office (IT-PMO) with the creation of portfolio and project reporting Processes and Procedures documents including creaton of templates and documenting the ‘as-is’ and ‘to-be’ policies and process flows
• Facilitated development of SDLC and ITIL/ITSM Services Catalog documents for the Housing and Urban Development ( Confidential ) NGMS project
• Participated in User Acceptance Testing (UAT) to evaluate each test by comparing operational requirement thresholds and objectives with performance data, and recommend acceptable and unacceptable performance characteristics
• Participated in an Agile development team environment; familiar with collaboration tools including JIRA and Confluence Wiki
• Developed product guides for system administrators:Used Microsoft Word, RoboHelp, and Adobe Acrobat to develop content covering planning, customizing, and deploying MSI-based installation images and configuring and implementing security and encryption technologies. Responsable for cataloging and managing requirements throughout the lifecycle using HP Application Lifecycle Management (ALM, formerly Quality Center).

Environment: /Tools: HP Application Lifecycle Management (ALM), MS Office Suite, MS Sharepoint, MS Visio, RoboHelp, Adobe Acrobat, JIRA and Confluence Wiki

Confidential, Beltsville., MD

Sr. Technical Writer

Responsibilities:

• Wrote clear technical documentation with technical writing standards and industry style guides, while employing appropriate grammar and writing style. Used designated style guides (Chicago Manual of Style (16th ed.), the Microsoft Manual of Style, and the ODT Documentation Standards and used the established templates.
• Created written technical requirements documentation fornumerous Information Technology Departments within Confidential . Coordinated the review and approval process forStandard Operating Procedures (SOP's) Policies and Standards, Guidance documents and Work Instructionsdocumentation.
• Wrote proposals to various federal agencies including GSA for the Network Universal and Enterprise procurements, the Defense Information Systems Agency (DISA) procurement for state-of-the-art IP Video-teleconferencing system, Digital Video System II (DVS II - $20M Win), the Army World Wide Satellite Systems (WWSS the USAF Combat Information Transportation System (CITS) Programs for Andrews AFB, MD.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performed Data mapping between source systems to Target systems, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Developed System Integration Testing (SIT) Test Cases for some sources and User interface

Environment: /Tools: SQL, MS Office Suite, MS Sharepoint, MS Visio, Documentum, MS Project, RoboHelp, Adobe Acrobat

Confidential, Wash., DC

Sr. Business Analyst/Technical Writer

Responsibilities:

• Provided technical analysis, content development, writing, editing, and documentation management support the National Servicing Organization’s (NSO’s) Strategic Planning and Analytics Internal Controls Projects, a Confidential -wide project to document technology infrastructure and internal business controls. The documentation covered configuration management, network security, and database management
• Developed documentation based on best practices and ITIL-aligned processes in order to assist the organization in maturing its processes.
• Designed and created instructional video and user guides, using applications such as Adobe Captivate and Microsoft Office
• Developed and updated end user courseware and instructional materials for GOTS and COTS products. Courseware and materials include but are not limited to: CBT's, handouts, quick guides, end user manuals, administrator manuals, aids and workbooks.
• Developed test cases to validate that system functionality satisfied/met business requirements and identified appropriate business stakeholders for UAT testing
• Developed and edited technical product requirements for software releases, defining and documenting business process impacts as well as systems used in support of operations. Documented software requirements, quality assurance testing procedures, and metadata. Project Coordinator for client implementation.

Environment: /Tools: HP Application Lifecycle Management (ALM), MS Office Suite, Adobe Captivate, MS Sharepoint, MS Visio, RoboHelp, Adobe Acrobat, JIRA and Confluence Wiki

Confidential, Woodlawn, MD

Sr. Business Analyst/Technical Writer

Responsibilities:

• Facilitated development of SDLC/IA documents for the Enterprise Identity Management EIDM project based on the Center for Medicaid and Medicare Services Confidential requirements
• Supported the Centers for Medicare and Medicaid Services ( Confidential ) Medicare Advantage - Prescription Drug (MA-PD) (MARx) Program.
• Developed technical documents to meet Quality Assurance and 508 compliance standards Provided full Lifecycle Management of documents through SharePoint
• Participated in weekly Change Control Board (CCB) meetings to discuss CRs submitted, impacts, priorities, and status, whether approved, rejected, or deferred.
• Reviewed and updated the Information Security Risk Assessment (ISRA) document.
• Wrote business and system requirements documentation.- Interviewed stakeholders, transcr ibed and interpreted requirements to create documents that provided details including but not limited to model logic, display items and layout, system functional specifications, and data requirements
• Wrote documentation associated with the project management life cycle, including original concept designs, requirements, use cases, specifications, gap analyses, and implementation plans, and release notes
• Created visual models of current "as-is" workflows (individual business processes) as well as created visual models of future state "to be" workflows.

Environment: /Tools: HP Application Lifecycle Management (ALM), Compliance/Standards/Guideleines CMMi, ITIL, NIST SP, Section 508, PCI, HIPAA, SOX, Agile, MS Office Suite, MS Sharepoint, MS Visio, Adobe Acrobat.

Confidential, Wash., DC

Sr. Technical Writer

Responsibilities:

• Produced business, functional, and non-functional requirements documentation for projects that involved the integration of complex enterprise systems. Demonstrated progressive changes to stakeholders at regular intervals. Elicited feedback and reported to business on development and testing activities.
• Maintained user documentation set:Using RoboHelp, Microsoft Word, and Arbortext Epic XML Editor, provided customer release notes and major updates for three online help systems and six user and administrator guides for client-server, Oracle database products
• Reviewed and evaluated current Federal client documentation including, but not limited to, Security Plans, Risk Assessments, System-Level Controls Appendices, Application-Level Controls Appendices, and Security Categorizations.
• Developed e-learning modules using Adobe Captivate and MS PowerPoint.
• Wrote, edited, and maintained policies and procedures, technical reports, online content, end-user software and hardware manuals, operator manuals, guides, tutorials, online help, context-sensitive help, technical specifications, installation guides, usability and regression testing of software applications.

Environment: /Tools: MS Office Suite, MS Sharepoint, MS Visio, Adobe Captivate, RoboHelp

Confidentialm, Bethesda., MD

Sr. Technical Writer/Business Analyst

Responsibilities:

• Developed test plans and mapped them back to requirements for traceability reporting. Analyzed the testing results and traceability reports to develop checklists and evaluate production readiness.
• Created on-line documentation for the CIT Documentation Library usingMicrosoft Front Page. Implemented a Change Management process to track Information Technology system changerequests. Created SOP documentation management review process for process resolution and managementapproval. Analyzed documentation reviews submitted by management.
• Responsible for creating Software Requirements document, Software Design document, Software Test Plan document,Operations & Maintenance document, and Service Level Agreements documents.Creates and updates documents in support of Systems Assurance as part of the Enterprise Project Life Cycle (EPLC) process
• Developed a variety of technical and project related documentation including technical manuals, user guides, as well as project management life cycle and software development life cycle artifacts. Ensured all documentation met Federal government Sections 508 Accessibility rules
• Consulted with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements.

Environment: /Tools: MS Office Suite, MS Sharepoint, SnagIt, MS Visio, Adobe Acrobat, FrontPage, ClearQuest

Confidential, Wash., DC

Sr. Technical Writer/Business Analyst

Responsibilities:

• Compiled, edited, and authored software and hardware Technical and Maintenance documents including data sheets, hardware data modules, user manuals, application notes, product briefs, programmer's guides, software development guides, technical guides, and white papers, while meeting production deadlines.
• Performed gap analysis of technologies across multiple print facility locations to standardize processes while maintaining the best of class offerings for the business.
• Documented and maintained policies and procedures in SharePoint for Contact Center employees and trainers in the Learning & Development department
• Uploaded recorded e-Learning classes onto the Learning Management System.
• Wrote business requirements, Use Cases, Test Scripts, Process Flows, Guides, and User Manuals. Ensured all documentation met Federal government Sections 508 Accessibility rules

Environment: /Tools: MS Office Suite, MS Visio, RoboHelp, Adobe Acrobat. Used Adobe Creative Suite CS3, SnagIt, HTML, and CSS

Confidential, Falls Church., VA

Sr. Technical Writer

Responsibilities:

• Compiled, edited, and authored software and hardware Technical and Maintenance documents including data sheets, hardware data modules, user manuals, application notes, product briefs, programmer's guides, software development guides, technical guides, and white papers, while meeting production deadlines.
• Participated in TMDS/JmeWS Continuity of Operations (COOP) weekly coordination meetings t odiscuss action items.

Environment: /Tools: MS Sharepoint, MS Visio, Microsoft Word, Adobe Structured FrameMaker 8, Adobe PhotoShop

Confidential, Wash.,DC

Requirements Analyst

Responsibilities:

• Analyzed complex Learning Management Software functionality and translated stakeholder requirements into various deliverables including:business and functional specifications, user stories, use cases, workflow/process diagrams, and task analysis diagrams.
• Developed IT document templates using MS Word. Participated in all aspects of the development life cycle including requirements, design, testing (to include unit, integration, system and performance testing), quality assurance, documentation and delivery.
• Gathered and analyzed business requirements and interpreted business needs and issues in order to offer technical solutions that solved the business problem(s).
• Analyzed and DevelopedTest Plan, Test Cases, Test Scripts, Expected Test ResultsandTest Procedurefromfunctional requirementfor different modules in SAP
• UsedDOORS to store all requirements, testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Interviewed business users at all levels to understand needs and objectives, interfaced with multi-disciplinary teams within the Library of Congress - BI, technology, and analytics to deliver solutions through all phases of testing to prioritize bug resolution usingHP Quality Center

Environment: /Tools: MS Sharepoint, MS Visio, Microsoft Word, Adobe Structured FrameMaker 8, Adobe PhotoShop

Confidential, Wash.,DC

Technical Writer

Responsibilities:

• As the documentation specialist responsible for all deliverables, performed quality assurance and configuration management functions on all documentation deliverables.
• Proofread, spot checked, and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military
• Responsible for all software documentation development efforts but not limited to procedure, program documentation, web content - FAQs, user guides, "self-help" support resources, materials, technical documentation - white papers, system documentation, user manuals, process and systemflows.
• Developed manuals User guide and administration guide for a comprehensive business intelligence platform that delivers a full range of capabilities - including interactive dashboards, ad hoc queries, notifications and alerts, enterprise and financial reporting, scorecard and strategy management, business process invocation, search and collaboration, mobile, integrated systems management and more.

Environment: /Tools: MS Sharepoint, MS Visio, Microsoft Word, Adobe Structured FrameMaker 8, Adobe PhotoShop, Rationale Clearcase, XML, and DITA

Confidential, Wash.,DC

Documentation Specialist

Responsibilities:

• Wrote documentation associated with the project management life cycle, including original concept designs, requirements, use cases, specifications, gap analyses, and implementation plans, and release notes
• Managed multiple documentation tasks simultaneously and maintained a master schedule of document deliverables.
• Planned, built and created comprehensive, clear and easy-to-use self-service online help and functional information within the agreed timeframes.
• Wrote deployment documentation including detail steps to deploy custom IT solutions between development, integration, test and production environments.

Environment: /Tools: MS Sharepoint, MS Visio, Microsoft Word, Adobe Structured FrameMaker 8, Adobe PhotoShop, Rationale Clearcase, XML, and DITA

Confidential, Herndon, VA

Staff Technical Writer

Responsibilities:

• Analyzed Confidential ’s Process Improvement needs, Defined proper templates for program documents, and overall document approval process, by representing Data Management function during regular audits by Quality Assurance. The Data Manager must also document this defined process in an internal Data Management Plan
• Analyzed user needs to determine business, functional and cross-functional requirements. Performed functional allocation to identify required tasks and their inter-relationships
• Documented and created Confidential ’s security guidelines and processes. Wrote and implemented User guides for the SAS, ERP and Cognos applications used by the financial and billing departments.Gathered business requirements and documented content in a language understood by both IT and business teams
• Followed established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
• Documented business procedures for Sarbanes-Oxley (SOX) compliance

Environment: /Tools: MS Sharepoint, MS Visio, Microsoft Word, Adobe Structured FrameMaker 8.

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Documented technical orders for sustainment logistics of USAF Launch and Test Range (LTRS) equipment on the Spacelift Range System Contract (SLRSC), including delivering effective and sustainable systems to launch ranges at Cape Canaveral Air Force Station, Kennedy Space Center, Vandenberg Air Force Base, and a number of remote locations. Followed SCORM, S1000D, MIL-STD 38784
• Researched and wrote user and documentation, operations manuals, course materials, technical descriptions and procedure documentation.
• Formated and reviewed deliverable documentation in accordance with Department of Defense ( Confidential ) standards, as required
• Developed, reviewed and updated current information security documentation including, but not limited to, the ISMS Scope and Process documents, System Security Plans, Disaster Recovery Plans, Configuration Management Plans, Risk Assessments, Security Controls Compliance Matrix, Application-Level Controls Appendices, Service Level Agreements, and Contingency Plans.

Environment: /Tools: MS Sharepoint, MS Visio, Adobe FrameMaker 8, Acrobat Professional, CS4 Illustrator, Microsoft Word 2007, Microsoft Excel, XML, DITA, and Arbortext Editor.