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Technical Writer Iii Resume

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Richardson, TX

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Objective
I am seeking a writing position enabling me to substantially contribute to an organization that capitalizes on my skills of researching, writing, and editing technical information.

Professional Summary

I have over 13 years of experience as a technical writer and am experienced with linear (printed) and modular (online help) documentation, serving as a team member as well as a leader.

Skills Overview

  • Proficient in all phases of writing lifecycle-researching, writing, editing, and producing
  • Knowledgeable in telecommunications, specifically IMS, VoIP, and PSTN
  • Experienced leading writers through documentation projects
  • Skilled in project planning and scheduling
  • Accomplished at building working relationship with software developers to gather information
  • Talented at organizing and multi-tasking to produce high-quality work in a fast-paced environment

Technical Proficiencies

Platforms:Windows 2000/XP

Tools:RoboHelp, FrameMaker, Camtasia, Word, PowerPoint, Acrobat, Illustrator, Photoshop

Professional Experience

Confidential
Technical Writer III

Richardson, TX
Sept 1999 – January 2009

  • Produced video training courses using Camtasia to educate sales team about new features and existing technologies available in Spectra2
  • Updated and maintained external website information about Spectra2 product line
  • Edited marketing collateral while maintaining information on internal sales site
  • Wrote online and printed documentation for Spectra2, an IMS, VoIP, and PSTN diagnostic network monitoring system, initially leading team of writers, eventually becoming sole writer documenting product
  • Designed online help system, establishing standards and creating Spectra2 Style Guide; Corporate Standards Department adopted the standards company-wide
  • Mentored co-workers, with no previous online help experience, to develop modular documentation using RoboHelp (HTML Help)
  • Established schedules, wrote product release notes, and provided troubleshooting assistance to team members
  • Maintained GUI standards for Spectra2 releases, assisting developers
  • Participated in the Standards and Procedures Committee for printed and online help and continue to maintain updated standards
  • Wrote printed and online documentation for the GeoProbe system, an SS7 network monitoring system
  • Reorganized RoboHelp (WebHelp) product for the GeoProbe system. Rewrote multiple guides to bring them up to corporate standards

Confidential.
Technical Writer

Plano, TX
Feb 1998 – Sept 1999

  • Wrote printed and online documentation for the Telecom Business Solution (TBS) software, a telecommunications order provisioning system
  • Worked with development and architecture teams to gather information and use RoboHelp (WinHelp) to write online documentation for Product Service Requests (PSRs), an application within the TBS software used to develop a catalog of products, place orders from the catalog, and maintain customer accounts
  • Created system administration guides for PSR Billing Gateway, including information about the billing system and how it interacted with the TBS software, installing the billing software, and providing troubleshooting guidelines when connecting with the billing software
  • Designed template for printed documents and created accompanying style guide
  • Created a job aid about how to use the online documentation and presented the information to employees.
  • Trained new employees to use RoboHelp (WinHelp) and Word

Confidential
Technical Writer

Dallas, TX
Aug 1995 – Feb 1998

  • Created external customer documentation for tax service company using FrameMaker, Word, and PowerPoint in a highly visible writing position
  • Developed user manuals, procedure guides, orientation guides, and handbooks using FrameMaker, Word, and PowerPoint
  • Produced a monthly National Bulletin to communicate tax information to First American customers
  • Trained new employees about company standards and software applications

Confidential.
Administrative Assistant

San Diego, CA
May 1995 – June 1995

Confidential
Substitute Teacher

El Cajon, CA
March 1995 – April 1995

Confidential
Lead Chemistry Teacher

Plano, TX
Aug 1991 – Jan 1995

  • Lead Chemistry teacher for Chemistry I and Honors Chemistry I
  • Developed and implemented every aspect of the curriculum. Restructured chemistry program, successfully increasing student interest, raising grades, and doubling student enrollment in the Advanced Placement (AP) Program
  • Instructed students about researching and presenting research at competitions as a club sponsor for the LASER (Learning About Science and Engineering Research) Club
  • Organized instruction manual as an aid for students to develop research strategies. Recruited professional mentors to assist each student with individual projects
  • Developed new course for the Texas curriculum based on instructing scientific research, Advanced Independent Research

Education

Masters of Arts, Teaching Secondary Science Education
Confidential University

Bachelor of Arts, Chemistry 
Confidential University

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