Technical Writer Resume Profile Arlington, NJ - Hire IT People

PROFILE

Broad and diverse IT experience, including requirements analysis, documentation, web design, and training.
Experience in the health and commercial insurance, manufacturing, food and beverage, financial, telecommunications, IT, pharmaceutical, and chemical industries.
Strong analytical skills, able to work independently conversant with standard SDLC and supporting methodologies.
Excels in highly technical environments.
Flexible, quickly adaptable, and able to be almost instantly productive.
Experience in a wide variety of technical environments, including ERP, custom-developed solutions, and hybrid solutions combinations of package implementation with custom development integrated
Able to manage all aspects of the documentation lifecycle.
Willing to do whatever it takes to deliver a quality product or service.

TECHNICAL SKILLS

Application Software:	MS Office Suite 2013 and lower Visio 2003 Microsoft Project 2007 intermediate Adobe InDesign, PhotoShop, Illustrator, Acrobat Mindjet MindManager 2014 and previous Macromedia DreamWeaver SnagIt v11 and lower
Content Management:	SharePoint as a user and site admin Lotus Notes Team Rooms Documentum
Methodologies:	Rational Unified Process RUP Fujitsu Macroscope ArchitectureLab Object-Oriented Delivery Mechanism OODM
Operating Systems:	Windows 8 and earlier Macintosh System 7 and earlier

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

As a contractor with Rangam Consultants, Inc., provided technical writing and editing services for a Windows 8 platform deployment project at a major global pharmaceutical company.
Elicited details of the anticipated platform deployment from subject matter experts.
Drafted, edited, and finalized the Architecture Specification and Detailed Specification documents.
Updated and refined the Architecture Specification diagram in Visio.
Drafted the installers' user guide, detailing specifics of how to deploy the new platform, including screen captures of new or revised screens using SnagIt.
Assisted in the creation and maintenance of the team's UAT wiki SharePoint .
As a sub-project within this deployment project, focused on documentation for enterprise deployment of Microsoft BitLocker Administration and Encryption, including the installer guide, server installer guide, operational readiness documentation, and assorted formal documents related to the hand-off to the Service Desk service support form, authorization for use, operational and service level agreement documents .
Acted as an auxiliary tester when needed.

Confidential

Business Analyst

As a contractor with Fujitsu North America, provided business analysis, technical writing and editing services for a large and very visible project for Blue Cross Blue Shield of North Carolina.
Performed gap analysis to determine the current state of standard operational documentation for the Contact Center Engineering team.
Developed standardized structure for team runbooks, procedures, and detailed design documentation.
Developed standardized structure for team repository in SharePoint, taking advantage of SharePoint capabilities to improve access to necessary information.
Established and enforced documentation formatting standards and guidelines.
Gathered material from Contact Center Engineers to populate runbooks and standard operating procedures.
Assisted Contact Center Engineering team in transitioning their BCBSNC change request form into a Fujitsu standard Triole for Service form, for use by BCBSNC business customers to request services from Contact Center Engineering.
Using SnagIt for screen captures, documented the usage and features of the newly built documentation library and the templates built for the team's use.

Confidential

Freelance Technical Writer

As a freelance writer and editor, rewrote IT Security policy documentation for a large multinational insurance company.
Recast policies written by diverse authors with varying backgrounds and focus, to be user friendly, easy to understand, and uniform in tone and delivery.
Proofed and edited several course catalog documents for a small private college.
Researched quotes about technology and teaching, for use in the creation of a mural in a classroom.

Confidential

Technical Writer

As a contractor with CGI, provided technical writing and editing services for a large and very visible project for the NYC Department of Corrections.
Established and enforced documentation formatting standards and guidelines.
Edited major deliverables for consistency, clarity, and compliance with established guidelines and client directives.
Edited design use cases for grammar and language usage, as well as clarity and consistency of tone, terminology, and formatting.
Wrote Test Use Cases for two of the development areas.

Confidential

Business Analyst/Writer

Contributed to the company's success through preparation of project bid proposals for submission including documentation of infrastructure offerings.
Enabled the proposal team to work smoothly together by providing a standard template, collecting and coordinating content, editing, and enforcing standards of presentation, and managing documents on very tight deadlines.
Collected, analyzed, and consolidated data for internal budgeting needs December 2012 .
Proofread and edited internal training presentations several internal clients .
Developed and edited content for joint marketing venture with a prominent Corporate Partner.
Developed and refined PowerPoint slideshows for executive training sessions and client sales presentations.