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Technical Writer Resume Profile

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Arlington, VA

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PROFILE

Innovative, technically sophisticated process/quality engineer and configuration management specialist with considerable experience in full life cycle product development and project management within the transportation security / aerospace / defense / industries. Extensive background in product / program quality assurance, quality system administration, process improvements, and system enhancements. Expert in configuration, data and requirements management. Adept at crisis management, troubleshooting and problem resolution. Effective technical and non-technical communicator with strong team-building and leadership skills.

Core Competencies:

  • Project Program Management
  • Configuration and Data Management
  • Process Development and

Improvement
  • Quality System Development and Management
  • Requirements Development and Management
  • Technical Writing
  • Customer Relations Communications

Professional Experience

Confidential

Process Engineer Technical Writer

  • Devised an ISO 9000 and ISO/IEC 17025 compliant quality system for a new TSA test facility
  • Established a process for collecting, reviewing and implementing stakeholder feedback on documents and processes
  • Documented and enhanced TSA's Engineering Change Order process
  • Edited a 300 page white paper.

Confidential

Quality Engineer

  • Directed major product recall ensuring efficient customer relations and comprehensive document management.
  • Implemented process improvements utilizing Six Sigma methodologies.
  • Developed and implemented corrective action and nonconforming material procedures.
  • Deployed two modules in quality system software
  • Customer Returns
  • Supply Chain Management
  • Hosted monthly quality systems software users' forum and trained 100 employees using quality systems software.

Confidential

Software Quality Engineer

Key Achievements:

  • Developed quality system to ensure software development processes were in compliance with industry standards including AS9001 and CMMI.
  • Ensured software controlled test equipment complied with program, customer and

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