SUMMARY:

• 15+ years as a software technical writer including 3 years as a supervising lead writer.
• Manage program customer documentation scheduled updates.
• Interacted with cross - functional teams including R&D development, project management, and IT. Produced content in object oriented, module-based guides and Content Management Systems. Completed complex writing and special projects, with concern for security compliance. Documented technology solutions in the mobile, cloud, security, and IT businesses.

TECHNICAL SKILLS:

Technology and Tools: Adobe FrameMaker, Acrobat Professional, Illustrator CS. Creative Cloud/InDesign familiarity. Arbortext's XML/HTML Epic Editor. MadCap Flare 9 Author - it Cloud HTML enterprise authoring platform. oXygen XML/HTML Editor 13 supporting DITA content. ForeHelp and RoboHelp familiarity. Atlassian/Confluence JIRA Software with Agile (sprints). IBM ClearCase documentation version control, and ClearQuest defect tracking products. Microsoft Office Suite (Word, Outlook, PowerPoint, Visio, and Excel); Snagit 10. SharePoint 2013, UNIX, Linux, Macintosh, Windows, Agile Software Development environments.

WORK EXPERIENCE:

Confidential, Lowell, MA

SENIOR CONTENT DEVELOPER/TECHNICAL WRITER

Responsibilities:

• Created web help topics for user guides to assist Android mobile device technicians. Trained on and used Author-it Cloud's Author XML program. Also used Word 2013, Adobe Acrobat for PDFs, and FrameMaker in an Atlassian/Confluence in an Agile Software Development environment. Attended Scrum board meetings, helped identify issues, and created Epics (user stories). Assigned JIRAs (tasks) for each work sprint. Member, ad hoc persona group (identifying WorkAssure Online users) and Author-it Cloud XML discussion groups. Familiar with Oracle Documaker.
• Video on Demand (VoD) Media Server and Cloud Technology Division
• Media Server delivers content for advanced VoD, Time-Shifted TV (TSTV), and network digital video recording (nDVR) services to DOCSIS 3.0 set-top boxes and consumer electronic devices.
• Created user guides using FrameMaker 7 then converted guides into topics for MadCap Flare V9. Used Illustrator CS, Snagit 10, MS Word, Acrobat; familiar with Adobe Structured Framemaker 10. Worked with cross-functional teams (Customer Support, QA/SQA, SMEs, R & D) to finish guides.
• Prepared Command Line Interface (CLI) programmer guides, software release notes, and AXS-Vision Alarms and Events GUI interface user guides. Negotiated with print vendors. Reformtted a 650-page FrameMaker CLI configuration guide, covering POTS, phone, PoE, IP, IPTV, security, and multicast protocols into 6 configuration guides; reformatted to oXygen XML Editor 13 (DITA).

Confidential

LEAD SOFTWARE TECHNICAL WRITER

Responsibilities:a

• Coordinated multiple assignments and deadlines for 3 technical writers. Prepared administration or user guides, and software release notes for PBX carrier Nortel’s Metro Ethernet Services Unit 1800 switching product. Formatted FrameMaker guides to XML documentation with Arbortext Epic Editor XML authoring tool in EMC’s Documentum (enterprise content management system) environment.

Confidential, Southborough, MA

TECHNICAL WRITER

Responsibilities:

• Transitioned MS Word documents to FrameMaker guides; created and maintained FrameMaker syles and template. Prepared PowerPoint slides. Wrote a HIPAA Transactions implementation guide for ikaEnterprise and ikaClaims Systems web portals. Prepared Confidential ’ RFPs for Blue Cross, and an ikaClaims HIPAA/EDI Subsystem integration overview on HIPAA 834 benefit enrollment maintenance, 837P, 837I, 835 payment transactions, and 277/297 acknowledgements.

Confidential, King of Prussia, PA

CONTRACT TECHNICAL WRITER

Responsibilities:

• Wrote technical, CLI upgrade, and installation guides covering mobile wireless protocols for wireless location system servers in a Linux/Windows development environment. FrameMaker, Word, IBM ClearCase for source control, and IBM ClearQuest Issue Resolution tracking system.

Confidential, Salem, NH

CONTRACT TECHNICAL WRITER (sole writer)

Responsibilities:

• Wrote a SIP telephone Quick card. Updated the Confidential 6800 System user guide.

Confidential, Portsmouth, NH

SENIOR SOFTWARE TECHNICAL WRITER

Responsibilities:

• Wrote user guides for Agilent’s RouterTester and QA Robot IP traffic testing products. Wrote conformance test guides for routing protocols. Worked with engineering (in a UNIX/BSD environment) using Microsoft Visio to create Internet cloud diagrams. Updated Agilent’s Query Based Object Language (QBOL) programmer guide and a Tcl API CLI programmer guide. Manage program customer documentation scheduled updates Used Rational ClearCase for document source control, and ClearQuest Issue Resolution System in bug tracking. Worked with Manufacturing and QA to test new systems, then complete a troubleshooting manual using Illustrator CS and FrameMaker. Created a questionnaire and conducted a customer survey on the document set. Maintained FrameMaker styles and templates. Negotiated with print vendors.

Confidential, Portsmouth, NH

SOFTWARE TECHNICAL WRITER

Responsibilities:

• Created SPECTRUM core product and management module user guides to ISO 9001 standards, using FrameMaker and Acrobat. Prepared Level One GUI toolkit guides describing the Generic Information Banner and Model Type Editor. Completed release notes for SPECTRUM’s External Protocol API, SpectroSERVER API (SSAPI), View API, and SDK Inference Handler (IHAPI) Level II toolkit documents.
• Used Internet Engineering Task Force (IETF) Request for Comments (RFCs) to prepare guides on Macintosh, Windows NT, or Solaris/SGI workstations. Used XV screen captures in UNIX and Windows environments. Managed technical documentation archives and purchased documents for the writing group. Attended usability conferences to demonstrate user guides.