SUMMARY:

• Accomplished Technical Writer experienced developing and maintaining technical documentation.
• Extensive experience includes, analyzing requirements, creating internal processes and procedures to meet business goals.
• Can - do attitude, strong desire to make a contribution in a fast-paced environment.
• Excellent verbal and written communication skills
• Strong technical aptitude; able to learn new applications and technologies easily
• Successful at implementing process improvements and documentation standards

TECHNICAL SKILLS:

Platforms: Microsoft Windows, UNIX and Linux

Content Management Systems: Wiki, ShareWeb, LiveLink, SharePoint and Confluence

Tools: Microsoft - Word, Excel, PowerPoint, Project, Visio, Adobe - Acrobat, FrameMaker, Illustrator, Dreamweaver, Photoshop, RoboHelp, Madcap Flare, Arbortext Editor and WebWorks

Languages: HTML, XML, CSS, API, C++, Java and JavaScript

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential, Foster City

Responsibilities:

• Gather information from cross functional teams and write Release Notes for Confidential ’s V.me service.
• Manage and maintain Confluence pages for all V.me Release Notes.
• Developed a new SharePoint solution to store all V.me documentation.

Sr. Technical Writer, Business Analyst

Confidential, San Jose

Responsibilities:

• Develop (from scratch) process documents and Visio diagrams that described IT infrastructure integration for the Merger and Acquisitions team.
• Gather information from IT Network, Security, Desktop, Infrastructure and Global Support teams.
• Developed new SharePoint site for documentation repository.

Sr. Technical Writer

Confidential, San Francisco

Responsibilities:

• Document policies, procedures and runbooks for PG&E's new datacenter.
• Utilize SharePoint to organize all project documentation.

Technical Writer, Business Analyst

Confidential

Responsibilities:

• Provided documentation support for an IT infrastructure and reporting project.
• Defined and documented business requirements, network diagrams and standard procedures.
• Analyzed report requirements and collaborated with the business team to implement new reports.

Business Systems Analyst

Confidential, South San Francisco

Responsibilities:

• Developed internal websites and provided daily support for global intranet users.
• Implemented solutions for reusing content.

Documentation Manager

Confidential, San Mateo

Responsibilities:

• Developed documentation frameworks for ISO 27000k Information Security, ISO 20000k Service Delivery and British Standard - Data Protection compliance standards.
• Gathered information, organized meetings and collaborated with key stakeholders to ensure projects were completed successfully and on time. Prepared documentation for SOX and SAS70 audits.

Content Manager

Confidential, Sunnyvale

Responsibilities:

• Designed new SharePoint sites emphasizing standard format, navigation and usability.
• Created accurate and well organized documents describing Infrastructure Architecture, Project Management and Data Center Operations.
• Developed and created monthly IT metrics for upper management.
• Helped Project Managers prepare project documents for weekly infrastructure review meetings.
• Developed and implemented solutions to streamline infrastructure architecture delivery.

Technical Writer

Confidential, San Francisco

Responsibilities:

• Designed a new SharePoint site for a support organization.
• Documented system administration procedures.
• Created system architecture diagrams describing IBM WebSphere message flows.

Senior Information Developer

Confidential, Palo Alto

Responsibilities:

• Researched, wrote and updated release notes, user, configuration and installation guides for the SAP GRC web-based applications. d software specifications, business requirements and use cases to create new documentation and update existing documentation.
• Migrated FrameMaker documents to new DITA based XML content management system.
• Participated in Agile / Scrum development meetings to ensure all new features are documented.

Operations Manager

Confidential, San Mateo

Responsibilities:

• Provided operation and documentation support for an electrical and mechanical engineering firm.

Senior Technical Writer

Confidential, Redwood City

Responsibilities:

• Wrote and updated installation and configuration guides for Confidential ’s enterprise web-based applications.
• Updated Confidential ’s API Guide.
• Collaborated with Development, Product Management and Support teams to gather information to ensure documentation was accurate.
• Responsible for documenting and tracking all product bugs.

Technical Writer

Confidential, Cupertino

Responsibilities:

• Documented internal policies and procedures in compliance with ISO 9001.
• Defined and documented system and network administration standards.
• Prepared documentation for internal audits.
• Webmaster for internal website.

Database and UNIX Administrator

Confidential, Redwood City

Responsibilities:

• Provided UNIX and database system support for Oracle's data center.
• Migrated internal users to Oracle's email application.
• Responsible for managing and responding to all emails sent to MAILID and UNIXID accounts.