SUMMARY:

• Adedicated Technical Writer with 10+ years of experience as a consultant, producing a wide range of documentation for financial services Confidential insurance and major e - commerce sites Confidential a publisher of technical journals).
• Creating content for common business purposes:
• Standard Operating Procedures (SOPs) for knowledge transfer.
• Process/workflow graphics in Visio, Word, PowerPoint.
• Systems Development Life Cycle documentation: all phases.
• User guides: GUIs and APIs.
• Interviewing SMEs to document operations.
• Analyzing issues that may require documentation.
• Using SharePoint as a content management tool:
• To store, share, and manage digital information.
• Standardizing content across platforms and media:
• For the migration to new or web - based systems.
• For documents in SharePoint across all platforms.

TECHNICAL SKILLS

Applications: MS Office (Word, Excel, Access, PowerPoint, Visio) Page Builder ActiveDocs MS Project WebEx JIRA Confluence SharePoint HTML SQL with Oracle, Microsoft and MS SQL Servers.

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, NJ

Technical Writer

Applications: MS Office, Snagit, SharePoint.

Responsibilities:

• Interviewed Subject Matter Experts in Morristown and Whippany to document complex standard financial and production operating procedures to support an imminent knowledge transfer to a major Confidential worksite.

Confidential, NYC

Technical Writer

Applications: MS Office.

Responsibilities:

• Designing Word, Excel, and PowerPoint templates.
• Presenting product overview and marketing graphics in Visio.
• Producing process and workflow diagrams.
• Developing content for business reports, SOPs, user guides.
• Expanding database functionality with tables and macros.

Confidential, Hoboken, NJ

Technical Writer

Applications: Page Builder, JIRA, WebEx, SharePoint, MS Office, Snagit.

Responsibilities:

• Wrote how-to documentation for users of Page Builder, a new web-based application and multi-website platform for Wiley publications. The application enables editors and designers to create and modify web pages, using predefined widgets and user-stored assets.
• The platform provides new hub and home pages on the web for all Wiley books and journals.
• The documentation is the basis of Page Builder at Wiley locations in the U.S. and Europe.

Confidential, NYC

Technical Writer

Applications: JIRA, WebEx, SharePoint, MS Office.

Responsibilities:

• Updated credit risk documents, based on a WebEx analysis of release notes 3x per week.
• Revised related SharePoint content, under deadline requirements. Included Visio graphics as needed.
• Initiated weekly status reports to SharePoint for Release Management (peer review).

Confidential, NYC

Technical Writer/Data Analyst

Applications: JIRA, Confluence, SQL, MS Office.

Responsibilities:

• Created Confidential & Confidential ’s Comprehensive Data Dictionary—a web-based user interface, with definitions linking attributes to tables and databases—to facilitate tech support. The CDD covers Oracle DB, MySQL and MS SQL Servers.
• Updated legacy Word diagrams of system DB configurations. Re-created the diagrams in Visio (2013).

Confidential, Jersey City, NJ

Technical Writer

Applications: MS Office.

Responsibilities:

• Working with SMEs, provided content for the strategy/execution of failover events, planned and unplanned.

Confidential, NYC

Technical Writer

Applications: MS Office, SharePoint.

Responsibilities:

• Developed content for the daily procedures of systems analyst, based on individual interviews, to produce a series of SOPs, supporting a departmental transfer of knowledge.

Confidential, Brooklyn

Technical Writer.

Applications: MS Office, SharePoint.

Responsibilities:

• Wrote the Account Executive Manual (60+ pages of text and graphics), a guide for the processing of Confidential s for affordable-housing finance.
• Developed content for a Quick Guide for Confidential, enabling proficiency in processing.
• Ensured compliance with federal guidelines by working with Confidential analysts of the Confidential . of Housing and Urban Development.

Confidential, NYC

Technical Writer

Applications: MS Office.

Responsibilities:

• Interviewed SMEs extensively to provide content for five Systems Development Life Cycle (SDLC) phases: 1. Business Requirements 2. Development 3. Testing

Confidential

Technical Writer

Applications: ActiveDocs, MS Office.

Responsibilities:

• Created web-based policies with ActiveDocs (an API tool), giving underwriters Liberty policy guidelines, with the functionality to comply with their state regulations and notices.
• Developed workflow graphics of Liberty products in Visio swimlanes of policy stewards, compliance, publishing, and production teams for Excess Casualty/Lead Umbrella, High-Risk Property, and Specialty Casualty insurance.

Confidential, Brooklyn

Technical Writer.

Applications: MS Office, SharePoint.

Responsibilities:

• Wrote Documentation Standards for the SESIS Project and Control of Documents Process, to ensure consistency in Confidential templates—e.g., file-name conventions, version control, content style, change tracking, peer review.

Confidential, NYC

Technical Writer

Applications: MS Office.

Responsibilities:

• Inventoried and documented the data system (multiple MS Access databases) to expand functionality.

Confidential, NYC

Database Analyst

Applications: SQL, UNIX, Sybase, VB, VBA, MS Office.

Responsibilities:

• Functioned as a critical liaison between ratings analysts and LIT developers.
• Produced test manuals for developers to validate data and functionality.
• Updated content for materials—user guides, SOPs, PowerPoint presentations.
• Wrote SQL queries (under a UNIX platform in a Sybase environment with MS SQL Server) to produce timely ad hoc reports for ratings analysts.
• Responsible for documenting the revisions of LIT ratios used to determine credit ratings of fixed-income securities for capital markets, in compliance with Confidential - Confidential (2002).
• Significantly cut processing time by creating macros to download and format financial data.