Qualifications

Meticulous, accomplished Technical Writer/Editor with comprehensive experience in writing, editing, and proofreading healthcare related and hardware/software documents. Skilled in print and online editing technically proficient in PhotoShop, HTML, OneNote, Adobe Acrobat, HyperSnap, Adobe Fireworks CS3, XML, RoboHelp, SharePoint Content Management System , Wiki, MediaWiki, HP Quality Center, MS Office Suite Excel, Word, PowerPoint, Access , NCTracks, TCP/IP, LAN/WAN, Oracle, UNIX, SAS, C , Network File Sharing/Migration, Visio, and additional software/hardware applications.

Objective

Obtain employment in the area of technical writing and/or information systems where my skills can be used and expounded upon.

Experience

Confidential

Technical Writer

• Wrote, edited, formatted, and maintained secure content via Mediawiki/Wiki
• Interviewed subject matter experts for relevant technical input
• Worked with security teams to maintain and develop multiple web projects Software as a Service SaaS Cloud documentation, security policies and procedures, Oracle Audit Configuration and installation guides, etc , within the Wiki/MediaWiki
• Uploaded images to the Wiki/MediaWiki
• Set up content structures in Wiki/MediaWiki
• Handled all team Wiki requests
• Restructured online help by creating Mind map outline of the SOC knowledge base.
• Edited installation and configuration documentation in Mediawiki
• Created Wiki tables, formulas, internal/external links, category, glossary, etc.

Confidential

Medical Writer / Medical Biller

• Edited and maintained security procedures and confidentiality to protect patient information
• Examined billing for Medicaid guideline compliance and completion before submission
• Submitted electronic billing claims for Medicaid in NCTracks
• Assisted business office manager with administrative tasks

Confidential

Contract Technical Writer/QA Analyst

Authoring Tools: Microsoft Word, Acrobat, SharePoint, HP Quality Center

• Tested and verified print media products
• Edited and maintained health care booklets, brochures, Welcome/Renewal Letters/Kits, and procedures
• Interviewed subject matter experts for relevant technical input
• Regression tested/QA tested documentation for consistency and usability

Confidential

Contract Sr. Technical Writer/Editor

Authoring Tools: Visio, PowerPoint, Word, Lotus Notes, SnagIt, Acrobat, SharePoint, Excel, WebEx

• Formatted and edited North Carolina Medicaid billing system, NCTracks , training and technical manuals for contract clients Medicaid Management Information Systems MMIS
• Wrote and edited user and project style guides for NC Dept. of Health and Human Services DHHS , gap analysis, standard operation procedures for Medicaid billing system, while maintaining documentation tracking/control via a SharePoint site
• Interviewed subject matter experts for relevant technical input
• Distributed software and accompanying documentation by burning software CDs and designing CD covers
• Edited and maintained over 1500 page technical documents
• Mentored newly hired technical writers

Confidential

Contract Technical Writer/Content Publisher II

Authoring Tools: RoboHelp, XMetal, Word, PowerPoint, Visio, SnagIt, HTML, Wiki, Acrobat, Excel

• Edited technical content for marketing publications
• Interviewed subject matter experts to gather requirements for standards
• Maintained online help using RobHelp and XMetal on a Microsoft portal
• Quality Assurance QA software tested web-based applications for consistency and usability
• Created application diagrams and graphics
• Wrote and edited software manuals, web content, reference manuals, and procedure documentation
• Edited Release Notes
• Worked with team members using the Agile Scrum process to manage and demonstrate product functionality
• Documented internal procedures in Wiki

Confidential

Contract Documentation Specialist

Authoring Tools: MS Project, Word, Matrix 10, SharePoint, HyperSnap, Acrobat, Lotus Notes

• Wrote, edited, and maintained end-user software and hardware manuals, training guides, online help, and technical specifications
• QA tested software applications for consistency and usability
• Interviewed subject matter experts for relevant technical input
• Created application diagrams and graphics
• Distributed software and accompanying documentation by burning CDs and designing CD covers
• Maintained a SharePoint library for administration, access control, and documentation revision control

Confidential

Independent Contract Technical Writer

Authoring Tools: Fireworks CS3, Word, Wiki, SharePoint, WebEx

• QA tested software applications
• Planned, organized, designed, wrote, and edited online help systems, web content, reference manuals, and procedure documentation
• Trained clients on how to use online help
• Interviewed subject matter experts for relevant technical input
• Wrote articles and illustrated newsletters
• Provided helpdesk support and various methods of delivering information to the software development project
• Documented internal procedures in Wiki
• Researched new documentation tools and methods documented and improved documentation processes.

Confidential

Contract Documentation Specialist

Authoring Tools: MS Project, Word, Matrix 10, SharePoint, HyperSnap, Acrobat, Lotus Notes

• Wrote, edited, and maintained end-user software and hardware manuals, training guides, online help, and technical specifications
• QA tested software applications for consistency and usability
• Interviewed subject matter experts for relevant technical input
• Created application diagrams and graphics
• Distributed software and accompanying documentation by burning CDs and designing CD covers
• Maintained a SharePoint library for administration, access control, and documentation revision control

Confidential

Social Research Associate

Authoring Tools: SPSS, Remark Web Survey, Lotus Notes, Word

• Designed survey templates, compiled data, computed and verified extensive amounts of data results for a variety of gastrointestinal research procedures, test, and techniques
• Edited and assisted with survey questionnaires
• Performed and collected statistical calculations in support of various research analysis projects
• Administered and designed web surveys and forms using Remark

Confidential

Contract Administrative Analyst

Authoring Tools: PowerPoint, Lotus Notes, Excel, Word

• Created and maintained a Lotus Notes database used for a collaboration repository by a North America audience
• Created budget reports and assisted with special projects
• Wrote and edited department newsletters

Confidential

Contract Technical Support Engineer

Authoring Tool: Word

• Provided technical support for over 200 USPS employee workstations
• Maintained network connectivity issues, password resets, and database applications using DOS commands and Windows Explorer