SUMMARY

Ten-plus years' experience writing for government, telecommunications, and business services, whose skills align well to documenting new and existinghardware, software including testing and new systems within the IT infrastructure including new implementations . Adept at managing documentation and interviewing key stakeholders and application owners. Big interest in managing documentation from a secure network perspective.

TECHNICAL SKILLS

Comfortable with creating both front-end, user documentation and back-end documentation, working strictly with Dev and R D.

Good communication with a great deal of exposure to thesoftware development lifecycle SDLC from Kick-off to Testing, to Production to Support to Close-out. Extensive experience withVisio process flows systems-to-systems, including sequence diagrams. Tools used:Adobe In Design, Project Pro, Wiki-text,HTML, Snag-It, Camtasia, PowerPoint, Word, Excel, SharePoint 2007,2010, 2013, including Office 365. Technical writer has some exposure to Illustrator, Robo-Help, Author IT, IBM Clarity, and BMC Remedy. For project assistance, can manually chart out scheduling activity and, for PERT analysis, provide calculations for PV, EV, and AC, etc.

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential

• New implementation to their Major Field Test academic program software presented need for all hard copy manuals to update and match online software modules.
• Responsible for new manuals for program institution and college campuses nationwide. Writing step-by-step instructions on varying processes for the software e.g., run system checks, system compatibility, securing the test browser, employing tests to the student population, understanding the new software, purchasing tests, etc. .

Senior Technical Writer

Confidential

• Interfaced with developers, systems admins, programmers and project managers in a strictly back-end department to support the team with documentation policies, procedures, various organizational assets, systems , through the project milestones and phase completion
• Other supporting documentation provided as design documents, working with snippet code from Java, Soap, XD/XML to document the APIs in a callable methodology for Request and Response all documented where necessary within the document's data dictionary
• Documented vendor deliverables from out-of-the box to customizing applications within the systemsinfrastructure
• Wrote system docs when a system failed by Interviewing key stakeholders and writing up the necessary documentation
• Helpedto migrate the documentation in the 2007 SharePoint Library to 2010

Senior Technical Writer

Confidential

• Wrote updates to the Knowledge Base Articles for the Remedy Help Desk team
• Supported team as quality control writer, working in tandem with quality assurance, adhering to government standards
• Helped create disaster recovery documentation, and start and stop procedures,for a variety of systems and associated applications
• Supported the team by delivering training materials per project when requested
• Helped write Fly-Away Kit used for key personnel to prevent the loss of life and mitigate failure
• Used SharePoint as a repository fordocumentation using web parts, lists, based on location and user need-to-know

Senior Technical Writer

Confidential

• Working with the networking team, documented back-end server technology for new network Runbook for offshore, first level technicians within an Agile and Scrum environment
• Runbook wiki was aligned to ITIL-based Service Management Foundation processes such as:Incident Management Change Management, and Problem Management
• Maintained standard operating procedures, technical architecture diagrams, and supporting documentation within the Runbook

Documentation Lead/Technical Writer

Confidential

• Authored PDF and web-based communication artifacts that supported the company's flagship products: semiconductor chips for mobile devices
• Understood the publishing process, working with raw engineering data for development into end-user documentation
• Experienced using Style Guides - Chicago Manual of Style and the Microsoft Manual of Style
• Consistently provided support to the engineering team with company-made datasheets: originally designed and drafted for the specific semiconductor chip using the expected tools: Excel pivot tables, Visio, oscilloscopes, CAD, InDesign, and Paint Shop

Documentation Lead/Technical Writer

Confidential

• Edited, formatted, technical documents such as project plans, design specifications, system manuals, test plans, etc.
• Assisted in tracking technical document status and maintained timely delivery to client complete Six Sigma process environment
• Performed as a key member involved in all aspects of the software development lifecycle application including: analysis, requirements documentation, design, development, test site deployment, and other work processes
• Edited and formatted documentation which contained flowcharts, layouts, diagrams, charts and code, tasks became metrics to complete project

Technical Writer

Confidential

• Project technical writer, on-site at client base, to deliver software development modules using Peregrine application
• Acting asbusiness analyst to identify customer needs, then write proposal to provide company statement of work SOW
• Understood the technical environments: help desk, messaging, storage and/or desktop environments
• Understood the development and design of online help systems and delivered training to customers for various software modules