Technical Helpdesk Resume

OBJECTIVE

To obtain a challenging technical engineer position that leverages my creative problem solving abilities and leadership skills. I am seeking a position that allows me to continue developing as a reliable team player that works well with little supervision, displays a positive supportive attitude, and has great customer service skills.

PROFESSIONAL EXPERIENCE

Confidential

Technical Helpdesk

Interact with users via telecommunication and email resolving computer issues with applications we support.
Software installation & troubleshooting for Microsoft 2007& 2010 products.
Responsible for escalated issues for client’s ftp or tfpt server connectivity.
Document helpdesk tickets and resolutions.
Password Resets within Confidential websites
Website modifications for applications owned by Visa and Master Card.
Determine and help correct errors through Excel, and Text Pad.
Proxy into internal system to determine the problems or error messages the clients are experiencing.
Provide system trainings shortcuts troubleshooting for internet explorer 7, 8 & 9 using internal applications.
Edit Html coding

Confidential

Customer Service/Helpdesk Representative

Password resets in 3 different Confidential websites.
Gave instructions for building reports using internal software.
Document helpdesk tickets and resolutions
Submitted fraudulent activity on shared drive.
Involved the correct technical teams to resolve the client's computer issues.

Confidential

Intern

Setup and tested TCP/IP connectivity using VM ware
Configured fault tolerance for DHCP servers using split scopes using VM Ware
Configured client reservation
Domain Account Management
Added members to a domain
Created resources and allowed access
Installed software programs

COMPUTER SKILLS

Software: Microsoft Office Suite 2007 &2010, Pearl Script

Computer Languages: C++, HTML

Operating Systems: Proficient in Windows XP, Windows Server 03, Windows 2008, Windows Vista

Ticketing Systems: Oracle and Remedy

Networking: TCP/IP Configuration, DHCP Configuration, DNS Configuration, VLAN, Switches and Router trouble shooting, IP address subnetting, Protocol Configurations

Systems Administration: Implementing group policies, creating active directories, creating domains, using command prompts, Website modifications

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