Technical Writer Resume

TECHNICAL EXPERIENCE

All Microsoft Operating Systems from MS DOS and Windows 3.0 through Windows 7, Microsoft Office Professional Plus 2010 (plus all previous versions); technical writing, network administration, technical support, software/hardware training and support, project administration and supervision, help desk analysis and support including documentation of standard procedures to assure consistent support quality and training coordination, hardware troubleshooting and repair, Adobe Suite, Crystal Reports, WordPerfect Suite/ Office, AS/400, VAX/VMS, Novell 3.12 and 4.0, IBM OS2

SUMMARY OF WORK EXPERIENCE

Confidential

Technical Writer

Develop and maintain an understanding of conversion rollout and equipment mounting procedures for implementation team staff tasked with converting Giant Food Stores and Stop and Shop’s throughout the Eastern United States
Wrote and implemented a style guide for other Technical Writers
Interfaced with Implementation Staff to develop and assure that they had the necessary documentation to administer and complete all conversion tasks
As the project manager, I evaluate, analyze and edit other Technical Writer’s documentation to assure clarity and conciseness and compliance with the style guide I developed

Confidential

Technical Writer

Standardized wording of commonly used safety warnings, notes, cautions, warranty information and instructional procedures
Standardized wording of instructional procedures across all user manuals to reduce the expense of translating manuals into 26 languages in accordance with European Union (EU) CE Marking Directive requirements
Developed a set of Quick Reference guides for international team of technical writers in 26 languages based on above standardization

Confidential,

Technical Writer/Trainer

Wrote technical documentation, training material and troubleshooting procedures for Department of Defense and used by soldiers to operate a Robotics and personnel - driven Husky Mine Detection HMDS) System used in Afghanistan and Iraq to detect IED’s, anti-tank and anti-personnel mines (Installed and validated equipment)

Confidential

Confidential Technical Writer

Wrote and maintained user manuals, quick reference guides, and release notes following established standards and style guides for help-desk support personnel
Documented technical programming and flowcharting requirements for programmers
Wrote and uploaded HTML help screens to assist applicants filing Unemployment Compensation Claims (UC)

Confidential

Provided level-two phone support for users in Windows NT and Windows 2000 environments utilizing Office 2000 and Remedy
Provided on-site user-level three assistance with software/hardware issues and arranged service with vendors when necessary

Confidential

PC Technical Consultant

Inventoried system, performed Y2K upgrades and fixes to BIOS across various platforms including Windows 95 and Windows NT; DOS, and OS2, brought sites up on the frame relay by setting up routers, installed network cards, and patched routers to the hubs, installed jacks, built patch cables and connected workstations,

Confidential, Technical Advisor

Developed and maintained an understanding of McCrory’s Store Manager requirements and hardware concerns
Interfaced with help-desk personnel to determine documentation needs
Wrote and implemented a help-desk manual.
Recruited, staffed and managed a team of help-desk personnel relying heavily on interns because of budget constraints
Managed Y2K System Upgrade

Confidential

Developed and maintained an understanding of Harley Davidson parts department and assembly line procedures
Interfaced with assembly-line personnel and parts department staff to determine documentation needs
Wrote and implemented an online and hard-copy manual for assembly-line staff
Wrote and implemented an online and hard-copy manual for parts department staff
Wrote and implemented an online and hard-copy manual for parts department supervisor

Confidential ,PC Specialist

Provided on-site technical support for staff at multiple-sites on an NT/Windows 95 workstations, supported and troubleshot modem connectivity issues, and LAN connectivity issues, configured workstations, troubleshot application issues, supported inventory control
Provided level two back-up support to help-desk personnel

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