PROFILE:

• Writer, trainer, scrum master, project manager, and support professional with 20 years of experience working for clients in the software development, financial, legal, medical, and publishing industries.
• Repeatedly ahead of schedule and under - budget on numerous projects.
• Solid understanding of web design and user acceptance testing.

Independent Contractor

New York, New York

Working for various companies, performing the following tasks:

• Documenting and writing specifications for Mobile First projects and also to incorporate Responsive Design concepts
• Jira and Confluence administration
• Creating Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans
• Using PowerPoint and Captivate to create interactive tutorials and quizzes
• Writing online help using MadCap Flare
• Creating subversion (SVN) repositories to maintain version control for all documentation created
• Managing Sharepoint repositories to create shareable content across multiple locations and user communities
• Answering highly technical questionnaires about cloud-based platforms and capabilities

Confidential,

New York, New York

Technical Writer

Wrote end-to-end documentation for the Gates SLI (Shared Learning Initiative) project. Deliverables included:

• API/SDK Documentation
• Confluence administrator to create wiki-based documentation system
• Data Dictionaries
• Edited XML source files to create both external (non-user) and internal (developer) documentation
• Evaluated help tools to create online help systems to serve a variety of audiences

Confidential

New York, New York

Technical Writer

Created and administered documentation sites for both internal and external sites using Confluence wiki software

• Wrote process and procedure documents for internal and external audiences based on interviews and user stories
• Wrote specs and requirements with input from multiple audiences to user stories using Jira
• Tested and documented new technology for both internal and external audiences to deliver ad-serving activity-based technology
• Wrote marketing materials for sales team to educate in-house staff as well as external clients
• Created Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans

Confidential

New York, New York

Senior Technical Writer

• Updated Runbooks and Disaster Recovery (DR) and Business Continuity (BC) plans based on interviews with existing staff as well as reviewing existing processes and procedures
• Created and maintained product user guides, release notes, data dictionaries, white papers, installation guides, SOPs, and other product documentation working with business analysts, software developers, and financial engineers
• Managed the company wiki and blog sites to disseminate information to both internal and external audience
• Worked with product managers and analysts to define the scope of the documentation content.
• Maintained and updated the company’s intranet product site
• Coordinated and led semi-annual release training sessions
• Researched and recommended alternative methods for delivery of product documentation

Confidential

New York, New York

Technical Writer

Responsible for developing and writing process and procedures manuals for Technology Member Services at a major financial exchange

• Reviewed and edited corporate communications and technical writing by team members for clarity and consistency
• Documented and reviewed requirements with product and project team members
• Distributed updates of key documents for developer and client firms
• Redeveloped current technical documentation in terms of content and style

Confidential,

New York, New York

Senior Technical Communicator, Team Lead

Worked for a software company responsible for creating a variety of documentation deliverables for the clinical trial healthcare industry

• Created Quality System Documents (QSDs) such as, Standard Operation Procedures (SOPs), Work Instructions (WIs), Guidelines, and Templates to be used by various departments to be followed to validate software for release using a full Software Development Life Cycle (SDLC)
• All documentation development was based around the SDLC to produce validated software products
• Created online help for various standalone and integrated software components using FrameMaker and RoboHelp
• Taught other writers process for creating online help in a single-sourcing environment using FrameMaker as a source through both print and online outputs
• Participated with teams to develop new and update existing software using Agile methodology

Confidential,

New York, New York

Technical Writer

Worked as a technical writer in an insurance modeling software firm

• Created online help, user guides, API documentation, training materials for internal and external staff, marketing materials, Website updates, job descriptions
• Worked with internal development team to create new GUI interface standards for a new version of the software
• Created user guides, training materials, installation instructions, upgrade hardware and software requirement documents customized by clients
• Used proprietary modeling software to create customized health plan models for specific clients
• Used MadCap Flare, RoboHelp, Plone (for wiki generation and maintenance), and a variety of software applications to maintain the company’s documentation needs

Confidential

New York, New York

Senior Technical Writer, VP

• Created online help, user guides, quick reference guides, marketing materials, and a variety of other materials using WebWorks ePublisher Pro
• Trained other Technical Writers to use WebWorks ePublisher Pro, created workflows, internal training materials for documentation updates, and HTML style guides
• Created 70,000-word data dictionary for use across all internal and external applications to define all fields and table structures with a single definition per field/table structure
• Worked with subject matter experts in a variety of locations to create technical specs as well as end-user documentation and online help guides from a single source

TECHNICAL SKILLS

• Adobe Creative Suite/RoboHelp Office
• Javascript and java
• Adobe eLearning Suite
• Jira administrator
• Captivate
• Linux
• Confluence administrator
• MS Office Suite including Project and FrontPage
• CSS creation/maintenance tools
• Oracle
• DITA
• PhotoShop
• Documentum
• SQL
• Dreamweaver
• SharePoint/SharePoint Designer
• Flare (Madcap Software)
• Unix
• Flash
• Webex
• FrameMaker
• XML
• HTML and website design