OVERVIEW

• Over 10 years experience in business, technical and marketing communication
• Proven experience in managing, developing and implementing communication strategies for companies to support business objectives in their specific industries i.e., finance, banking, pharmaceutical, telecommunications, software (including storage, networking, firewall, security, etc.), firmware, government, etc.
• Profound knowledge of terminology and processes for software and banking/finance
• Expertise in content creation and execution, including social media, public relations and analyst relations
• Expertise in researching, writing, and editing various types of business communication, including white papers, product position papers, RFPs, newsletters, style guides, slide presentations, Web sites, press releases
• Over 10 years experience in managing and working with budgets, schedules, customers, reviewers, and vendors for product and documentation localization/globalization projects
• Proven experience working with external resources (i.e., PR and marketing vendors, localization vendors, printers and publishers)
• Over 10 years experience managing, directing, and mentoring writers both in the office and remote

Confidential, Orlando, FL

TECHNICAL WRITER/CONSULTANT

Managed the development of in - depth Request for Proposals (RFP) for various financial clientele (e.g., banks and credit unions) looking to improve their core and/or ancillary system functionality; Knowledgeable in banking terminology and processes, i.e., branch operations (front line), deposit operations (back office), accounting and finance, card services, lending (consumer, commercial and mortgage), audit and fraud, electronic banking, IT and data processing; Expertise in proposal cycle, including needs assessment analyses, developing and writing of proposals, editing/proofreading, final production and submission to clients; Worked with clients to analyze and improve high-impact process initiatives; Conducted pre-release edits for client documentation including RFIs, RFPs, Process Improvement Reports, Readiness Assessments, and Training Proposals; Created processes, templates, and various tools to assess and monitor project status; ensured consistency of documentation, reporting and communication across projects

Confidential, Merrimack, NH/Boston, MA

PROJECT MANAGER

Worked with Confidential Technology managing several documentation projects for MAUI, TBX; mainframe FBSI server, multisite processing, and Stock Locate Tool; including development of procedural and training docs; Worked to ensure ITIL and ISO compliance; Developed and delivered PowerPoint presentations on several topics including logo design and establishing a team identity and the concept of learning; With the Disaster Recovery (DR) team, developed the DR Plan presentation, collected and tabulated DR test results; researched business impact of missing datasets; worked with DR team to compile data; Worked with ITG Central Support team to document ITG procedures for customer support, disaster recovery, and service level agreements; Created and updated PowerPoint slide presentations for customer meetings

Confidential, Milpitas, CA/Norwood, MA/Irvine, CA
LEAD TECHNICAL WRITER/LOCALIZATION PROJECT MANAGER

Worked with virtual teams via phone and Internet; Managed budgets and schedules for software and documentation localization/globalization projects; Directed/coordinated all phases of the localization process; Prepared files for vendor localization; Supervised internal reviews of all localized files received from vendor; Managed and tracked all files from reviewers and vendors; Facilitated and resolved issues involving company personnel, localization vendors, and customers; Worked with Engineering, QA, Documentation, and vendor teams to modify and improve localization process;

Developed documentation BOMs for application and CSS product release packages in accordance with SDLC (software development life cycle) processes; Met ISO 9001 guidelines; Developed and implemented documentation part numbers; Initiated Technical Publications peer review process; Developed and maintained glossary; Developed and maintained documentation style guide; Served as lead technical writer and mentor for other technical writers in the group; Developed departmental procedures, as well as company-wide documentation and localization procedures; Researched and proposed new tools for documentation and online help; Developed and maintained project plan for documentation projects; Scheduled, planned, and assigned projects; Designed and developed product training programs for PED Sales and Marketing; Developed RFPs for supplier bids; Assisted in updating and maintaining departmental Web pages; Wrote developers’ guides and user manuals for Phoenix BIOS/CSS and Phoenix application products for security and networks, i.e., TrustConnector, etc.; Created online help for products using RoboHelp HTML

Confidential, Huntersville, NC

COMMUNICATIONS/ TRAINING & DOCUMENTATION SPECIALIST

Designed and coordinated training courses and materials to educate employees about Confidential ’s Oracle-based Electronic Procurement/ Purchasing (E-Procurement) application; Created and distributed internal corporate communications (releases, newsletters, bulletins, magazine articles) to employees regarding the implementation of E-Procurement; Researched, developed, documented, and maintained system and purchasing procedures for E-Procurement; Assisted with the development and maintenance of the E-Procurement Web site

Confidential, Reston, VA

TECHNICAL WRITER

Documented and developed online help system for Confidential ’ e-commerce application using Doc-to-Help

Confidential, Greensboro, NC

TECHNICAL WRITER

Documented standard operating procedures (SOP) and Disaster Recovery for Confidential engineers in the Information Management Department

Confidential, Lyndhurst, NJ

TECHNICAL WRITER

Created online help system for Confidential & Young’s BERT (Business, Engagement, and Record Tracking) system using RoboHelp; The system was used by E&Y’s Human Resources division, engineers, consultants, and engagement (project) managers.

Confidential, Charlotte, NC

TECHNICAL WRITER

Developed and documented system procedures at both engineering and end-user levels for Automated Work Management software applications; Responsible for assisting programmers with Web publishing and converting content to HTML, Utilized MS Project to manage and track documentation, Developed RFPs for vendor bids