SUMMARY:

A Business Analyst and Technical Writer with over 25 years of experience in the full production of functional, detailed design, system architecture and requirements specs. (SRS), information mappings, developer’s toolkits and APIs, program code and technical specs., business process guides and process workflow mapping/diagramming, business continuity planning, data mining, Administrator guides and security, internal data and code migration guides, standard operation and testing procedures, User guides, Web Help systems, eLearning tools and materials, business and Developer knowledge transfers, change management, system test and validation, database dictionaries, production and support knowledge transfers, proposals for RFPs and RFIs, standard operating procedures (SOPs), and reference, operator, and maintenance manuals. Maintains documentation repositories (SharePoint and Wikis) ensuring that they are updated and cleaned on daily basis. Creates administration guides including disaster recovery for Sarbanes - Oxley compliance. Ensures all documentation adheres to ISO Standards and FDA regulations, and meets/exceeds Service Level Agreements (SLAs). Supports first-generation software development, upgrades, and cross-platform software migration implementations through SDLC. Is liaison interfacing with SMEs including upper management and business units, project management, development/engineering, system/user-acceptance testing, and quality assurance. Excellent oral and written communication skills.

Supports first-generation software development (through SDLC) and cross-platform implementations including .NET and various web applications across the following types of software products: ERP, CRM, financial accounting, Call Center time entry and reporting, energy/utility, emergency management, medical management, EHR/EMR, MRI, various Hand Held Device applications, transportation, mapping and GPS, security, 3D graphics and modeling, scientific and medical imaging, client-server, relational databases, mobile telecommunications server, search engines, factory automation, industrial, oil drilling smart drills, and postal applications.

TECHNICAL SUMMARY:

Analyzes and documents complete lifecycle of applications based on: Windows, Unix, Linux, OS/2, Macintosh, IBM mainframe and mid-range. Applications developed using .NET (Business, UI, and Data Layers), C/C++, Java, JavaScript, Perl, Visual Basic, X Windows, Motif, SAP, Oracle, MS SQL, DB2, DBase III, Access, COBOL, and RPG III. Uses Visual Studio, Microsoft SQL Server Management Studio, Oracle Developer Suite, PL/SQL Developer, BusinessObjects, Lotus Notes, Crystal Reports, Citrix, and various testing utilities. Writes and produces documentation using Microsoft Word, FrameMaker and all Adobe products under Technical Communication Suite (TCS), Camtasia, XML, XSLT, XHTML, and HTML, XMLmind (and other XML editors), SCHEMA ST4, WebWorks, RoboHelp, RoboHTML, MadCap Flare, Doc-to-Help, Dreamweaver, Adobe PhotoShop and Illustrator, Paint Shop Pro, Visio, AutoCAD, and many other graphics tools. Uses source management tools (documentation repository) including Team Foundation Server (TFS), Subversion, StarTeam, Visual SourceSafe, HP Quality Center, ClearCase, SharePoint, Lotus Notes, and various Wikis.

PROFESSIONAL EXPERIENCE:

Confidential, US:

Business Analyst and Technical Writer responsible to produce, gain acceptance, and complete business and technical documentation. Serves as active liaison identifying and documenting business needs and IT solutions through close interface with executive management, Business Process Owners, and the following SMEs: Software Engineers, Quality Assurance, User-Acceptance Testing and Validation, Customer Support, Sales, and Marketing.

Cleveland, OHIO

Confidential

Business Systems Analyst

• Served on short-term contract providing system analysis on daily and weekly data to resolve conflicting data. Produces program and process mapping and flows.
• Writes SQL scripts, communicates with SMEs, and researches data history to produce results. Summarizes areas of data gathering that could be automated and proposes automation solutions.
• Carries out solutions through SSIS and batch operations.

Confidential,

Sr. Technical Writer

• Developed and completed a Web Help system in response to LOB needs based on preexisting documentation for a PET/CT scan system; software and hardware.
• Produced use case scenarios prior to Web Help system development.
• Gathered information by using SCHEMA ST4 (XML) to update and generate documentation and developed RoboHTML and WebWorks Web Help.

Confidential

Business Analyst

• Provided LOB with completed disaster recovery procedures and business continuity plan for six Call Center software systems in the IT division for this mortgage field services provider.
• Held intensive group interviews to elicit procedures from Project Managers, Senior VPs, and all DBAs and Developers.

Confidential

Systems, Business Analyst

• Detailed to integrate Business Process Owners and IT solutions for two systems: a customer-facing pharmacy order entry and delivery system and a back-end inventory, billing, and accounting system. Elicited requirements and process workflow mapping/diagramming from all stakeholders (upper management, IT SMEs, and Business Lines) to develop SRSs that defined both systems and identified system gaps.
• Also provided Developer's training guides including data and code migration, extensive database dictionaries for each system and their SQL databases, and provided Developer training guides for electronic health/medical record (EHR/EMR) systems.
• Documentation was developed by gathering historical information, interviewing Business Lines and SMEs, operating and testing/validating the systems and SQL databases, reading code, and following defect reporting system records and change management systems.
• Provided CSRs with procedural guides based on use case scenarios. Held intensive meetings with the CEO, VP of Technical Operations, Project Managers (Business Owners including Clinical), QA, Testing, and Developers to produce a RFP and a RFI for replacement of the legacy back-end systems.

Confidential,

Business Analyst

• Provided business stakeholders with a breakdown of the EPIC system used to provide patient data for hospitals, NPS system for billing, and CM system for claims management. NPS and CM systems fed information into Kaiser's ERP system including adjudication, billing, collections, insurance rules, and adjustments and claims processing.
• Provided business stakeholders with information ETL data entry points (days and times of data impacts) and process/system workflow mappings/diagrams from each system based on reading program code, system testing, and SME inputs. Served as Tester to test .NET conversion.
• Tested Oracle databases and validated all data. Assisted in developing an SRS for Medicare enhancements within the BETS system

Confidential

Sr. Technical Writer

• Provided Online Help system for a system that controlled breast milk tracking in neonatal intensive care units.
• Generated printed and online User guide and qualification test for end users.
• Validated data in the SQL database.

Confidential

Business Analyst/Technical Writer

• Produced manufacturing floor equipment assembly procedures (SOPs) as part of ERP system BOMs used for assembly of smart oil drilling equipment and systems.
• Developed ERP system Quick Reference guide for Engineers to use in entering schematics into the system that generated BOMs for equipment builds.
• Gathered requirements from manufacturing floor Assembler and Design Engineer stakeholders to assist in definition of the new ERP system architecture for a SAP implementation.
• Provided process and system flow diagrams that identified system impacts at user data entry levels. Assisted in production of video tutorials for field repair and maintenance of equipment and systems.

Confidential

Sr. Technical Writer

• Provided Server Administration guide and Online Help system for cell phone technology based on SME and Quality Assurance inputs.

Confidential

Sr. Technical Writer

• Produced Online Help systems for in-vehicle diagnostics system and file management systems based on inputs from SMEs and system operation.

Confidential

Sr. Technical Writer

• Produced Developer guides for legacy data and code migration based on information from SMEs and reading code.

Confidential

Business Analyst/Technical Writer

• Served as the Ohio IT Business Analyst for all CRM system business initiatives within Confidential . Supplied business lines with CRM SRSs, ETL documentation and information mappings based on information gathering from system queries and investigation, operation, and testing, reading program code, Joint Application Design (JAD) documents, end users (CSRs), IT Programmers/Developers and DBAs, Quality Assurance/Testing, User Acceptance Testing, change management, and defect reporting systems.
• Tested Oracle and SQL databases and validated all data. SRSs included detailed user and business system entry point and use case impacts, program and process flow mappings/diagrams, use case scenarios, and detailed program code breakdowns.
• Identified gaps in system architecture for Business Line Owners and reported defects as necessary.
• Held classroom courses to train Developers and Business Lines based on each SRS. Business Lines included Accounting, Service Orders, Billing, Credit and Collections, and System Maintenance. Provided system architecture impact flows, disaster recovery procedures and business continuity planning documents, program code specifications, and tutorials on the Change Management
• system and Defect Reporting system. Produced an extensive data and code migration guide. Generated Online Help for two Web-based Call Center CSR time entry and reporting management systems used in Ohio and West Virginia.

Confidential

Sr. Technical Writer

• Developed and tested an extensive Online Help system for Flex line Programmable Logic Controllers based on information gathering from SMEs, Quality Assurance, and Testers.

Confidential, Washington, DC

Sr. Technical Writer

• Developed User guide for a 3D Modeling system used in engineering drawings.

Confidential

Sr. Technical Writer

• Part of team providing User guides and Online Help systems for relational database API system

Confidential

Sr. Technical Writer

• Provided User guide and Online Help systems for a complete emergency response and management system.

Confidential

Sr. Technical Writer Systems Analyst

• Managed all technical publications in a DoD and private industry environment.
• Provided all functional design documents (Database, System, Software, and Detailed Design-all SRS) for a Unix based interactive wargaming system including X Windows and Motif graphical map editor and database for users to engage in a simulated war game. Also documented revisions on a Navy lessons learned database.
• Developed and documented a tutorial for an Empress-based Unix message analysis system for use by international and on site contractors. Also responsible for writing and editing proposals responding to DoD RFPs and RFIs, briefings, and system development progress reports. Coordinated materials through development, review, revision, production, and printing.
• Used FrameMaker, Adobe Illustrator, and Microsoft Word. Maintained a SECRET clearance.

Confidential

Sr. Documentation Specialist

• Managed first generation publications for an Intelligent Vehicle Highway System (IVHS) and graphics software manufacturer.
• Developed User guide and programmed context sensitive Help using Microsoft Help Compiler for an OS/2 based management information system for traffic control.
• Performed analysis for enhancements and testing.
• Provided technical documentation for the Federal Highway Administration and the Colorado and Florida Department of Transportation.
• Wrote and produced a developer's toolkit featuring an API with functions for real time graphics generation, real time data collection, and database storage routines. Also writing and editing proposals responding to DOT RFPs and RFIs and wrote quarterly newsletters and marketing materials. Coordinated all materials through review and revision, production, and printing. Used Xerox Ventura Publisher and Word.

Confidential

Sr. Documentation Specialist

• Wrote and produced a first generation User guide for a new postal mail presort software product based on IBM 3090 and AS/400. Followed documentation cycle through BETA testing and releases. Also provided and implemented new documentation style including writing and layout conventions. Developed marketing materials. Used Microsoft Word and Xerox Ventura Publisher.

Confidential

Sr. Technical Writer

• Developed Technical Reference and User guides in a graphics and scientific, medical imaging software development environment.
• Designed and produced documentation for scientific imaging products including Image Pro Color with Fast Fourier Transform and Pseudocolor modules and a suite of Halo graphics kernel-based products. Also maintained the Halo graphics kernel system API developer’s toolkit documentation.
• Provided analytical input for product enhancement and new products and interfaces.
• Used Microsoft Word, WordPerfect, and Xerox Ventura Publisher. Coordinated materials through review and product revisions. Interfaced with engineering, customer support, sales, marketing, and testing.

Confidential

Technical Writer/Documentation Specialist

• Managed technical publications in a Computer Integrated Manufacturing software development environment. Developed User guides and Technical Reference manuals for PC and PC to mainframe interface products. Also responsible for writing and editing proposals, briefings, and progress reports.
• Used Microsoft Word, WordPerfect, and Xerox Ventura Publisher. Produced materials for customer support, training, and marketing. Managed three employees. Coordinated all materials through review and revision, production, and printing. Interfaced with engineering, customer support, sales, marketing, and testing.