PROFILE:

Web professional, analyst, writer, editor, and trainer with diverse experience supporting various industries and knowledge domains. I work with clients to ensure that their websites and documentation integrate content and design to optimize the user experience.

HIGHLIGHTS:

• Information architecture and content strategy
• Technical writing, editing, and training
• User of HTML and CSS since 1998; knowledge of JavaScript and PHP
• Formal training in Information Mapping, XML, XSL, and DITA
• Strong tool knowledge: MS Office, Adobe Creative Suite, and MadCap Flare

TECHNOLOGY SKILLS SUMMARY:

Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Print production: FrameMaker, InDesign, Word, Acrobat

Online Help Flare: RoboHelp, ePublisher

Web Design: Dreamweaver, Photoshop, Illustrator, SnagIt, eLearning Camtasia, Captivate

Content Management / Source Control: Documentum, TeamSite, WebLogic Portal, Alfresco, Drupal, Visual Source Safe, Subversion

Markup and Scripting: (X)HTML, CSS, XML, VBA, JavaScript

Darwin Information Typing Architecture (DITA): Understand conceptually and can build projects.

PROFESSIONAL EXPERIENCE:

Confidential

Web Editor

Responsibilities:

I provided architectural and editorial guidance to DC Government agencies who were migrating their existing websites to the Drupal platform. Working with business analysts, stakeholders, and agency employees, I helped to develop and implement an information architecture that emphasized agency services. My responsibilities included identifying and documenting site structures and assets; assisting with the development of sitemaps and topic maps; setting up various Drupal content types and populating them with content; monitoring and editing content for compliance with DC Government style; and identifying issues with HTML, CSS, and system performance.

Confidential, Washington, DC

Managing Editor

I provided content oversight for the eBenefits Portal, a joint initiative of Confidential and the Department of Defense. I gathered content requirements; worked with stakeholders to establish content for feature promotions; maintained an editorial calendar; monitored the status of content development and workflow; wrote and edited site copy as needed; developed strategies for help and messaging content; maintained a site style guide; worked with team to develop requirements for transitioning to a new content management system (WebLogic Portal to Alfresco); worked with systems analysts and developers to map process and task flows; reviewed mobile web design prototypes; and worked with UI designers to integrate content and design that supported an optimal user experience.

Confidential, Alexandria, VA

Web/Technical Writer and Editor, Training Specialist

• I developed web and print content supporting medical terminology databases and thesauri; set up and maintained wiki knowledge bases (MediaWiki and Confluence) for software developers and ontologists; gathered requirements for and developed technical specifications, user’s guides, administrator guides, API guides, online help, wiki - based help, and training materials; developed and maintained authoring templates (FrameMaker and Word) for the Technical Writing Group; developed project templates and a knowledge base to support a migration from FrameMaker to MadCap Flare.
• I taught the certified curriculum for MadCap Flare. The curriculum covered best practices for web standards, including HTML, CSS, and accessibility. I also provided consulting services for clients who were migrating to Flare from other tools such as Microsoft Word and Adobe FrameMaker.
• I gathered requirements for and developed online help for AggFlow, a product used to design production plant workflow.
• I gathered requirements for an internal online knowledge base used by the General Services Department (GSD) to serve Confidential staff. I interviewed various stakeholders; collaborated with other staff and contractors to develop a business classification taxonomy for the site; indexed the existing intranet site to create a starting point for the taxonomy; and served as a writing coach and editor for business units who were tasked with writing online help content.

Confidential, Reston, VA

Technical Writer

• I maintained a single-sourced documentation library for the company's flagship product, Clinical Workstation.
• I participated in product design sessions and developed product documentation: user and administrator guides, server installation guides, release notes, and online help (FrameMaker to WebWorks Publisher).

Confidential, Washington, DC

Technical Writer and Instructional Designer

I provided the following services: developed a handbook for using Confidential technology; facilitated technology orientation sessions; gathered requirements, developed supporting information, and conducted overview sessions for Encorr, an online correspondence management system used by the Confidential president's office; developed supporting information products for Encorr: user's guide, configuration guide, training guide, and online help; developed standardized templates for training materials, user’s guides, and quick reference guides.

Confidential, Washington, DC

Technical Writer and Instructional Designer

As a contractor to the Technical Writing team supporting the CTO's office, I gathered requirements for and developed various technical guides, standard operating procedures, and system life cycle documents; developed online help for the Mint's online product catalog; co-developed a training course for the accounting department; created a number of custom Word and Excel macros and templates, helping to automate and improve many of the team's workflow processes; and wrote and produced an internal newsletter, The Word on Word, covering various Microsoft Word tips.

Confidential, Arlington, VA

Technical Writer and Instructional Designer

I supported a large, international team of software developers who maintained an online research proposal tracking system. I built and managed a 508-compliant online help resource site that included a comprehensive index of help topics and interactive Flash tutorials; built a Flash container file to seamlessly play multiple, interactive movies; wrote narration scripts, created graphics, and recorded audio tracks; edited and approved all system messages; tested application interfaces; and provided a weekly usability assessment report; I also developed FrameMaker and MS Word templates to standardize technical and software life cycle documents.

Confidential, Herndon, VA

Technical Writer and Instructional Designer

I provided the following services to an internal training team: developed and taught a training course supporting a software application for network troubleshooting and problem resolution management; taught off-the-shelf courses related to Microsoft Word and Visio; and developed Word templates and macros for building training modules.

Confidential, Washington, DC

Technical Writer and Instructional Designer

I developed and administered training courses for a large-scale desktop rollout, including courses for in-house and remote users, help desk staff, and procurement specialists; led a team of ten trainers and providing coaching through train-the-trainer and writing workshops; and served as editor for all course materials.