Technical Writer Resume Orlando, FL - Hire IT People

PROFESSIONAL PROFILE:

Highly motivated Technical Writer with capabilities and skills to produce documents that are accurate, concise, and reader - focused. Possess the ability to work well with others and under pressure, able to meet tight deadlines and have excellent knowledge of computer technology and software. Also have the capability to quickly learn and utilize new skills. Self-starter, exhibiting high work ethic, dedication, integrity and competence. Creative problem-solver, able to meet challenges and provide solutions in a timely manner. Skilled with working with subject matter experts to produce both technical and procedural documentation. Both detail-oriented and able to keep the larger picture in mind. Able to identify trends and suggest solutions for the ineffective and reinforcement for the effective.

SKILLS:

Create technical documents that are concise, accurate, and easily understood by the layperson
Communicate effectively orally and written.
Create user documentation for a variety of material, including how-to guides, instruction manuals, and job aids
Identify, verify, and correct inconsistencies between and within data sources
Analyze needs assessment, design and develop job aids and technical documents to meet student needs and management constraints and parameters.
Effectively use FS Pro to produce Information Mapped documentation
MS Word, Excel, Outlook, PowerPoint, Articulate, and Visio skills
Adobe Acrobat, Photoshop, FrameMaker, and Captivate skills
Effectively utilize Snagit
Analyze training needs goals and objectives to determine appropriate design and development strategies and project approach

PROFESSIONAL EXPERIENCE:

Technical Writer

Responsibilities:

Comprehensive knowledge of current instructional theories and principles.
Monitor, evaluate, or record training activities or program effectiveness.
Offer specific training programs to help workers maintain or improve job skills.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Develop alternative training methods if expected improvements are not seen.
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
Coordinate with subject matter experts to produce material that is accurate and user-focused.

Confidential

Training Specialist, Orlando, FL

Responsibilities:

Assisted with updates to Call Center and Resolution Team Lead training material
Facilitated the following programs:
New hire and conversion specialty contact center training
Resolution Team Lead conversion training
Direct client agent training
ECARE
Partnered with supervisors to test and troubleshoot systems access for agents in the classroom
Piloted a new on-the-job-training program

Confidential

Tech. Writer/Curric.Developer/Training Specialist, Port St. Lucie, FL

Responsibilities:

Technical Writer—Partnered with subject matter experts to write standard operating procedures for various business areas
Curriculum Developer—Completed certification for and demonstrated proficiency in Information Mapping using FS Pro; maintained existing training programs and designed and developed new training programs from the ground up
Training Specialist—Maintained, developed, and delivered training material, including participant guides, job aids, and PowerPoint presentations

Confidential

Middle/High School Teacher Fort Pierce, FL

Responsibilities:

Taught middle school English, history, Bible, and keyboarding
Taught high school English, history, geography, Bible, and speech

Confidential

Manager of Training, Greenville, SC

Responsibilities:

Organized and implemented training program for two McDonald’s restaurants
Interviewed and hired new employees
Taught 3-day orientation classes for new employees
Trained new and existing employees
Monitored and recorded progress in training objectives
Mentored crew trainers
Assisted managers in preparation for management training classes
Facilitated an employee recognition program

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Technical Writer Resume

Orlando, FL

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