Technical Writer Resume

SUMMARY

Created and maintained Access database.
Modified graphics using Adobe Photoshop.
Resolved client issues by researching accounts using both mainframe and web based software.
Served as primary support contact for energy providers
Provided unofficial frontline in-house technical support for Office and Lotus Notes.

TECHNICAL SKILLS

Languages/Software: Adobe Captivate, Fireworks, Flash CS4, Photoshop, FrameMaker, Acrobat Pro, and PageMaker; Macromedia Dreamweaver CS4; Microsoft Sharepoint, Word, Excel, Visio, FrontPage, PowerPoint, Outlook and Project; RoboHELP; Lotus Notes; Plateau Learning Management System; Business Objects; Audacity

Databases: Microsoft Access, Oracle

Operating Systems: Microsoft Windows 9x/NT/2000/XP/2007

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Created Web-based training for Asset Suite using Captivate, Robohelp, Photoshop and Dreamweaver.
Used Photoshop to correct Captivate screenshots.
Outlined and built a Basics & Navigation hour + course, including step-by-step instructions, overviews, Captivate movies, and voiceovers independently.
Built the shells for 20+ courses in Dreamweaver as part of the EAM project.
Recorded and/or edited 50+ Captivates as part of the EAM project.
Created Web-based training for PeopleSoft and SOX Awareness using Captivate.
Created voice-overs for Web-based training using Audacity.
Created technical documentation and process manuals using Word, Visio, Excel, Framemaker.
Used Visio to document process flows for LMS, EAM, Remedy, and more.
Led meetings to establish and documented Use Case scenarios for Remedy, using Visio and Word.

Confidential

Technical Writer

Created and maintained Access database.

Confidential

Technical Writer

Constructed Access Databases including queries, forms, and reports.
Documented electronic message flows, processes and procedures for Ohio and Texas using Word.
Created process flow diagrams using Visio.
Modified graphics using Adobe Photoshop.
Resolved client issues by researching accounts using both mainframe and web-based software.
Served as primary support contact for energy providers in Texas.
Provided unofficial frontline in-house technical support for Microsoft Office and Lotus Notes.

Confidential

Technical Writer

Wrote testing procedures and policies & procedures manuals using Word.
Copy edited specification documents, operational manuals and software development guides using Word.
Scanned and converted manuals into PDF format and archived them in an Oracle database.
Created graphics in Visio, Word and PaintShop Pro.
Aided audit preparation procedures.
Created cascading style sheets for html documents and proofread HTML code in a text editor.

Confidential

Contract Technical Writer

Updated & maintained Intranet Notes Database using Domino Designer.
Edited IT Website using Dreamweaver.
Created 50+ process flows in Visio

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