Technical Writer RESUME NJ - Hire IT People

EXPERIENCE

Technical Writing/Editing
Wrote, edited, designed, and produced quality technical documents including user guides, reference guides, quick start guides, training manuals, product readmes, white papers and scientific marketing materials for enterprise software products, B2B Integration products, wireless networking projects, information technology modules, and biotech products. Developed and implemented documentation plans for various product lines which required interfacing with product developers, customer support staff, and management. Experienced in taking source data from draft to finished product with minimal supervision; translating complex programming-level information to well-organized, easy-to-read, accurate manuals; indexing, bookmaking, using graphics, equations, and tables; and recommending improvements in information design. Designed, developed, coordinated and produced user-friendly desktop guides, user guides, system guides, installation manuals and online content for various modules such as Government Contracts, Purchasing, Finance, Accounts Payable, Communication Systems, Shipping and Receiving, Shop Floor Systems as well as business systems on large databases. Mentored junior writers and developed editing and proof reading guidelines to ensure quality output in the overall documentation process.

On-line Documentation
Electronic documentation experience includes writing and editing on-line help facilities, user guides, and tutorials in a graphical environment. Designed, developed, and delivered context sensitive on-line help for the Medicaid Rebates product at iMANY. Portfolio includes on-line help systems for the Medicaid Rebates product, several life science and material science products, the company newsletter, a homepage, and on-line tutorials for a navigational tool through a graphical user interface.

Training Materials
Developed and delivered a functional training workbook for the Medicaid Rebates project for iMANY at short notice. Designed, developed, and edited on-demand training manuals and presentation materials at Biosym for computer-based scientific training held worldwide. Awarded responsibility for coordinating training manuals for multiple product lines for a complete business unit, based on performance for one product. Also helped prepare and edit training materials for internal customers at Qualcomm. Portfolio includes training manuals, tutorial books, transparencies and other presentation materials, and various customer surveys.

Marketing and Business Writing
Proposed, developed, edited, and coordinated the production of an ambitious marketing journal that serves as a valuable sales tool in a biotech company today. Wrote, edited, and produced monthly newsletters, company brochures, and other marketing materials for non-profit and for-profit organizations. Prepared media kits for annual fundraisers for a local non-profit organization, receiving media coverage in most newspapers in San Diego.

Freelance Business/Technology Writing, Reporting, and Editing
Authored, researched, reviewed, interviewed and submitted monthly articles for a business and technology magazine in the Bay area for topics ranging from career trends, new technologies, startups in San Diego, franchising, and the state of multinational corporations in Asia. Copy edited, researched, interviewed, authored, and contributed a variety of newspaper articles for several local and international newspapers on a weekly, monthly, and assignment basis.

EDUCATION

1992 M.S., Public Relations and Mass Communication

ADDITIONAL INFORMATION

Courses/Seminars Demystifying Management, Bangalore; Editing Workshop at University of California, San Diego;
in-house training sessions at Biosym on Programming in C Language; Total Quality Management;
Time Management; How to Deal with Change

Computer Skills

Information Development tools

Adobe FrameMaker, PageMaker, Acrobat, RoboHelp, FrontPage, Webworks ePublisher, MS Office

Graphics tools

Adobe Photoshop, Illustrator, CorelDraw

Publishing tools

Adobe FrameMaker, PageMaker, Microsoft Word, QuarkXpress, Ventura Publisher

Image, video capture tool

SnagIt

Document management systems

LiveLink

Revision control tools

Perforce, CVS, SalesForce

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Technical Writer Resume

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