Lead IT Instructor Resume

SUMMARY:

More than 18 years’ experience as a technical/applications instructor.
Curriculum writing/design/development
Create PowerPoint Presentations, User Guides and Teaching Aids
Deliver training in classroom setting and via Live Meeting/WebEx
Microsoft SharePoint Administrator
Effectively communicate with technical and non - technical audiences to meet diverse need
Comprehensive knowledge of Microsoft Office, operating systems, Adobe and internet browsing
Instructed computer applications, computer & network support and desktop support

OBJECTIVE:

Experienced, professional IT trainer and technical writer seeking a challenging career in Information Technology development, training, education and administration.

TECHNICAL SKILLS:

Microsoft Office 2013 (Outlook, Word, PowerPoint, Excel, Visio, Publisher), Microsoft SharePoint 2010, Active Directory, Server Administration, Windows 8, VPN, Send Word Now, WebEOC, Numara Track-IT, Adobe Captivate 6, Remote Desktop, GIS, TMS, PARS, HAvBED, VTC, Crestron, Google Drop Box, Dell KACE, Snag-It, People Soft, Live Meeting and WebEx.

PROFESSIONAL EXPERIENCE:

Confidential

Lead IT Instructor

Responsibilities:

Serve as Lead IT Instructor in a dynamic and fast-paced 24/7 operations center which serves as the federal focal point for public health and medical emergency response operations.
Apply principle of adult learning in course presentations.
Conduct training for incidents/events as well as new hires; as well as delivering training in classroom setting (5 - 30 students), Live Meeting, WebEx and Video Teleconference.
Design and administer emergency/disaster preparedness training courses that enables personnel to effectively respond to major emergencies and disasters using Adobe Captivate.
Assess the need for and develop job aids, content/script/layout/voice-to-text, learning activities and quizzes for LMS and non-LMS environment.
Serve as Technical/Subject Matter Expert in writing or reviewing Performance Work Statements, Statements of Objectives, or Statements of Work
Manage monthly training calendar, including scheduling standard monthly classes and supplementary training courses.
Expertise in Adding/Changing/Removing users and user group permissions for various sites, updating content & changing navigation in SharePoint 2010.
Converted PowerPoint training presentations, to online courses to be completed by staff in multiple locations for Watch Officers and users:
Introduction, Intermediate & Advanced WebEOC
Send Word Now
SharePoint 2010 Power Users
Outlook Mail and Webmail
Plan, develop, manage, execute, and evaluates assigned national level training programs utilizing current instructional design practices.

Confidential

Training Manager

Responsibilities:

Conducted formal classroom training for Marine Corps specific applications; MCATS, DMS, MS Office 2003/2007 (Word, PowerPoint, Excel, Access, Outlook, FrontPage) introduction, intermediate and advanced.
Managed 3 instructors in different locations; providing support to instructors through mentoring, observation, and feedback.
Provided daily management and oversight of instructors, responsible for task completion within the scope of the task design.
Managed monthly training calendar, including scheduling standard monthly classes and supplementary training courses.
Classroom readiness/maintenance for multiple locations.
Implemented Windows NT & Office 2000/2003 rollout.
Designed Departmental Access Databases.
Conducted mandatory monthly technical classes for all departmental Information Systems Coordinators (ISC’s) and ensure all ISC’s are certified prior to obtaining networking access for HQMC help desk.
Maintained student registration database utilizing Dominos Lotus Notes.
Report, assess, document, and track project requirements.

Confidential

Human Resources Trainer

Responsibilities:

Processed new seasonal hires that include interviewing, hiring, assigning employee numbers, scheduling pre-employment physicals, background and reference checks, verification of education and credentials/licensures.
Coordinates and facilitates new hire orientation and training.
Recruited candidates for various department positions and ensure that the application process meets standards.
Verify identification and the authorization to work in the United States for new employees, requisition employees, and rehires.
Screened resumes and applications and conduct preliminary interviews for sales associates to identify qualified applicants.
Served as the point of contact for all personnel employee matters and provide guidance to associates.
Communicate with executives and management to gather and convey relevant information to associates.
Recruit candidates for various department positions and ensure that the application process meets standards.

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