SUMMARY:

Senior technical writer and editor with over 20 years of experience in information technology (IT), medical, and scientific documentation, testing, quality assurance, and proposal support, focused on supporting the implementation of system software and mobile applications utilizing System Development Life Cycle (SDLC) methodologies. Knowledgeable in cyber - security certification and accreditation (C&A) standards including NIST and FISMA. Additionally seasoned in editing, writing, and reporting for the healthcare industry and corporate communications following various style guides. Proposal writing encompasses developing responses to RFPs and RFIs for web, mobile, SaaS, and e-commerce solutions development contracts for federal and local governments and enterprise industries. Highly skilled with system software and user help documentation utilizing HTML tools, advanced web technologies, MS Word, PowerPoint, graphics drawing packages such as Visio, and management of document portals such as SharePoint.

SKILLS

Proficient verbal and written communication skills and ability to learn new technologies and applications quickly ensures excellence in working with software developers, analysts, and other subject matter experts, management, clients, and stakeholders in the gathering and dissemination of electronic technical information to diverse audiences. Experience has cultivated a focused attention to detail and readability, and flexibility to changing requirements and milestones.

WORK EXPERIENCE:

Confidential

Technical Writer/Tester

Responsibilities:

• Supported the Community Development Block Grant program’s Integrated Disbursement Information System (IDIS) for a U.S. Office of Housing and Urban Development (HUD) contract, providing HUD with current information regarding program activities, including funding data, to report to Congress and to monitor grantees.
• Performed analysis of current system help files and created new files where appropriate according to system modifications and functionalities utilizing HTML tools.

Confidential, Herndon, VA

Senior Technical Writer

• Provided technical documentation support for a U.S. HUD reverse mortgage system project. Edited requirements documents, system development documents, and system security plans produced by prime and subcontractor staff.
• Assisted in coordination of SharePoint document portal and CMMI ML3-registered management and improvement processes. Captured minutes for weekly client and staff meetings.

Confidential, Washington, DC

Technical Documentation Consultant

• Provided technical documentation and quality assurance support for the development, upgrade, and release of the HP Service Manager 7 (SM7) automated service desk COTS product for the Pension Benefit Guaranty Corporation, ensuring completeness and adherence to required templates.
• Produced weekly team and management meeting minutes and tracked project action items and milestones. Worked on project extension contract following product release to assist in coordination of deployment and outreach to PBGC user community, supporting SM7 user training sessions and compiling participant evaluation summaries and reports.

Confidential, Washington, DC

Technical Writer

• Edited and updated application and preferred product information and standards for a Technical Reference Manual for publication to federal courts nationwide. Interviewed SMEs and attended technical meetings for application updates and technical content. Captured technical meeting minutes.
• Produced documentation for an AOUSC contract for a large U.S. Courts nationwide intranet system.

Confidential,  Rockville, MD

Technical Writer

• Provided technical writing support to the Food and Drug Administration Adverse Event Reporting Programs Support (AERPS) contract, updating SOPs and other contract documentation in support of the processing of 1,500-2,000 weekly adverse drug event reports submitted to the FDA.
• Assisted in successful rebid and capture of 4-plus year contract renewal via interviews and submission of core project team personnel biographies for contract proposal. Maintained and updated resumes for 100-plus contract staff. Edited articles and contributed content to quarterly corporate newsletter.
• Supported the FDA CBER Lot Release System (LRS) contract, an Oracle client-server application used by CBER's Product Release Branch that supports the processing and release of lots of licensed biological products. Included creating and editing updated user guides, online help files, system resources web pages, and other documentation to include milestone functionality and other features of LRS Release 5.0, a major enhancement adding the functionality of milestones tracking throughout the lot review/approval process. Supported Release 5.1, a minor enhancement release.
• Supported the achievement of CMM Level 2 certification for the LRS government client.

Confidential,  Washington, DC

Technical Writer

• Performed technical writing, editing, and QA in support of a Federal Motor Carrier Safety Administration contract, editing security plans, technical architecture, risk assessment, disaster recovery and COOP plans in compliance with mandated agency application security certification and accreditation (C&A) assessments, in adherence to NIST and FISMA criteria.
• Supported a Federal Railroad Administration national system security analysis and C&A project.
• Supported capital planning, including annual OMB 300 agency funding applications, federal earned value management and EA requirements, white papers and conference presentations; captured weekly meeting minutes; and implemented online calendar as a key member of the OCIO’s IT Portfolio Management Team. Assisted in review and QA of improved agency web site.

Confidential, Arlington, VA  

Technical Writer/Quality Assurance

• Supported the U.S. Patent & Trademark Office's Enterprise Architecture implementation. Wrote and edited high-level architecture, security architecture incorporating NIST and FISMA criteria, rewrites of technical standards and guidelines, and program management documentation.
• Worked closely with system engineers and architects, as well as the client, under aggressive weekly deliverable deadlines.
• Assisted in development and editing of high-visibility intellectual property industry white papers, such as the Madrid Protocol implementation.
• Served in quality assurance document review for consultant software engineers and architects to ensure format and content accuracy. Utilized extensive USPTO knowledge and experience in apprising team members and senior management of issues and recommendations for resolution.

Confidential, Bethesda, MD

Consultant Writer/Editor

• Edited scientific/medical peer-reviewed funding application summaries for Congressionally Directed Medical Research Program funding endeavors, ensuring editorial, grammatical, and format accuracy and content consistency with peer-reviewed application scoring results in a hard deadline environment.
• Additionally created summary statements for the NIH National Institute of Diabetes and Digestive and Kidney Diseases funding endeavors from peer-reviewed funding applications.

Confidential, Arlington, VA

Senior Technical Writer

• Wrote and edited system software and user documentation for a U.S. Patent and Trademark Office software development contract. Translated technical system information into simplified customer and user materials such as design documents, white papers, USPTO website user analysis, user and programmer maintenance manuals, operational support plans, and online help materials.
• Interacted with system engineers, analysts, and quality assurance personnel to ensure technical and editorial accuracy of copy. Worked on a diverse number of projects and tasks, including an Internet patent application initiative given a 100-percent customer approval rating and noted in October 11, 1999 issue of Federal Computer Week, October 27, 2000 issue of Government Computer News, and January 2001 issue of Lockheed Martin Today.
• Received "Lightning Awards" for work performed under aggressive deadlines.

Confidential, Washington, DC

Technical Writer

• Wrote and edited system software and program documentation for the inspections division of the EDS Confidential Information Technology Partnership (INS-ITP) contract.
• Translated technical system information into simplified text for user manuals, requirements and design documents, meeting minutes, broadcast messages and other documentation utilizing SDLC standards.
• Supported the National Automated Immigration Lookout System (NAILS) Year 2000 software conversion. Awarded Certificate of Appreciation in October 1997 for work on the NAILS project.

Confidential, Bethesda, MD 

Editor/Quality Assurance Leader (Consultant)

• Edited scientific/medical peer-reviewed funding application summaries for U.S. Army-funded medical research projects as a consultant editor in a deadline environment.
• Ensured style, grammatical and format accuracy, and content consistency with peer-reviewed application scoring results. Quality assurance (QA) position entailed oversight of copy and production of editorial team, training of QA and editorial staff, production of UIS Editors' Guide and Style Manual, coordination and management of workflow, and liaison with project management staff.

Confidential, MD

Reporter

• Reported on issues related to the pharmaceutical and biotechnology industries for the Pink Sheet, a specialized international weekly publication. Included coverage of FDA, NIH, HCFA, FTC and other government agencies; federal and state legislation; Medicare and Medicaid, healthcare reform; managed care; pharmaceutical associations and consumer groups as well as private industry.
• Developed story ideas and leads from meetings and press releases. Produced additional articles for Health News Daily and weekly pharmacy publications. Competed with coverage by national news media such as the Washington Post, New York Times, and Wall Street Journal.