SUMMARY:

• Instructional Design Process and Development background
• Possess advanced Technical Writing and Instructional Design skills
• Help-Desk, Trouble-Shooting and Tech Support
• Designing & Developing videos for Social Media & Training
• Creating websites using Dreamweaver and utilizing web editing skills
• Created senior project for Online Learning Tutorial in Adobe Captivate
• Diagram creation and illustration using Microsoft Visio
• Employing Microsoft Visio for revising and enhancing old content
• Conducting Gap Analysis and ADDIE Model utilization
• Creating Instructional Design Documents and Storyboards
• Developed lesson plan for elementary school curriculum
• Reviewing project documentation/material, user/operations manuals, release notes, etc.
• Translating requirements into user documentation, editing, proofreading, rewriting content
• Creating documentation from existing templates, employing help authoring tools
• Developing design diagrams, technical and interface designs
• Well versed with Traditional and Online Learning pedagogy
• Online Learning course development and Scenario Based Learning
• Interviewing SMEs to understand the application, forms, design/review usability
• Suggesting changes to existing processes, documentation, style guides and templates
• Conducting usability analysis on end-user forms/screens
• Learning newly developed software functions, graphical-user interface elements
• Documentation of end-user instructions in non-technical formats

TECHNICAL SKILLS:

• Microsoft Office (Word, Excel, PowerPoint, Outlook) Project, Visio, Publisher
• Windows, Mac, Linux Platform
• Adobe Captivate, Flash, Connect, Snagit, Jing, Articulate Storyline 2, Presenter
• Dreamweaver, HTML, Photoshop, Illustrator, Audacity, Sound Forge, Movie Maker
• Wikis, Blogs, Author - it, SharePoint, Documentum, Learning Management Systems, e.g. Moodle, D2L
• Accelerated SAP Business Intelligence and Data Warehousing, Splunk, Tableau, MadCap Flare
• Languages known: English, Arabic, Urdu, Hindi,
• Excellent cross-cultural communication and inter-personal skills
• Team player with high flexibility and multi-tasking ability
• Quick learner, action oriented, meeting deadlines, goals
• Ability to work independently or on a team with little supervision
• Exceptional customer service and problem solving skills
• Good persuasive skills, written communications, recommending changes, new procedures, ideas
• Planning events and coordinating programs, e.g. Entertainment and education

PROFESSIONAL EXPERIENCE:

Confidential, Richfield, MN

Technical Writer

• Developing a step by step manual for the Digital Asset Management System
• Communicating with subject matter experts and system developers
• Writing instructions and material for supporting system Apps
• Understanding the target audience, project vision and goals

Confidential, Maplewood, MN

Instructional Design Developer

• Rebranding courses for Health Care Division using Articulate Storyline 2, Audacity, etc.
• Following consistent 3M branding style and standards, enhancing content and visuals
• Collaborating with SME’s and understanding intended audience
• Communicating with department leaders, keeping up with new changes/deadlines

Confidential, Minneapolis, MN

Business Process Consultant

• Process administration for Target.com, Business Intelligence, Analytics and Testing team
• Managing access provisioning to multiple BI tools/systems Adobe Site Catalyst/Insight, etc.
• Coordinating and facilitating process/technical improvements/training documentation
• Understanding the product/service requirements and creating precise instructions
• Detail oriented documentation working with SME’s and intended audiences
• User manuals and updates, Wiki creation, correct language/grammar, survey, feedback analysis
• Breaking down technical lingo into quick reference guides (QRG)/instructions for use (IFU’s)
• Technical support for business tools and knowledge management
• Ability to easily navigate between technical to non-technical realms
• Creating self-help instructions, tutorials, videos, flyers, etc.

Confidential, Brooklyn Park, MN

Social Media Support Writer

• Moderate social media support channels/actively monitor support related internal activity streams
• Troubleshoot technical issues through internal social media avenues and collaboration tools (e.g., user forums, chat, blog) and answering team member queries/comments
• Engage team members in real-time and offer support material and resources
• Synthesize complex information and simplify concepts
• Facilitate written and interactive support content for a non-technical audience
• Create self-support documentation and instructional design videos, info graphics, flyers
• Coordinate with technical support engineers to create simplified technical content 
• Aid technical guidance, research information and resources independently
• Adapt and learn new tools and programs, utilized Vine, Adobe Photoshop, Illustrator
• Contribute new ideas, suggestions, identifying support trends and process improvements
• Provide idea proposals to update/create self-help, technical end-user documentation
• Internal marketing and promotion of team and events
• Content writing, strategy and editing of internal wiki pages, checking language/communication
• Editing and shooting videos, creating storyboards, common craft videos
• Ongoing development of team dynamic communications plan, social media strategy and other communication ideas

 Confidential

Graduate Assistant

• Online Learning and Desire2Learn (course management system) support
• Test center coordination, webpage updates and system error restoration
• Registration, advising, testing and executing administrative tasks
• Target Brand Leadership Training (Jan, 2008)
• Instructional Technology Certificate in Information Media-SCSU (Spring 2007)
• American Marketing Association (AMA) recruitment, fund raising, networking-SCSU
• Students in Free Enterprise (SIFE) and collaborated on school projects/events-SCSU
• Certificate for Outstanding Performance from University Program Board-SCSU (Spring 2005)
• Dean’s List Certificate, College of Business-SCSU (Fall 2004)
• Merit Award from America-Mideast Educational & Training Services, Inc. (2001)
• Volunteered for different organizations, cultural events, campus church and homeless center
• Travels: England, Iraq, Kuwait, Pakistan, Saudi Arabia, Oman, United Arab Emirates