SUMMARY:

• Senior Technical Writer with experience writing for both software and hardware products as well as technical and non - technical audiences.
• Experienced with industry-standard tools and concepts.

TECHNICAL SKILLS: 

Applications: FrameMaker 11, Arbortext Epic 5 XML Editor, XMetal XML Editor, Oxygen XML Editor, WebWorks Publisher 2000, Acrobat 9 Pro, Photoshop, Visio 2007, Project 2007, Word 2003, Microsoft Office 2010, Illustrator, Dreamweaver CS4, Camtasia 7, Premiere Pro CS5, Autodesk Maya, RoboHelp 9, ClearCase, CVS, Jira, Blogger, and WordPress 2.6.

Operating Systems: Windows NT/2000/XP, Solaris 7, Windows Server 2003/2008, Red Hat Linux 9, and Mac OS 9.

Keywords: 3D graphics, 3D modeling, automotive, Bitcoin, animation, blog, broadband, CLI, Confluence, PBWiki, data modeling, digital signage, cloud, Google Docs, encryption, multimedia, WordPress 2.6, localization, SharePoint 2010, TV, video production, and virtual worlds.

PROFESSIONAL EXPERIENCE:  

Senior Technical Writer

Confidential, San Jose, CA

• Updated administrator guides that describe a (web-based) cloud application that manages Cisco UCS domains.
• Updated a (CLI) Reference Manual with new feature content using XMetal and Oxygen editors.
• Worked with software developers in an Agile development environment.

Technical Writer III (Contract)

Confidential, Redwood Shores, CA

• Regularly used sandboxes to verify existing documentation against new (web based) features.
• Converted and updated the Use Cases for Customizing Oracle Sales Cloud Guide (FrameMaker) into a DITA compliant guide using Arbortext Editor 5.3.
• Worked with narrators to produce Camtasia Studio 8 video tutorials for the Oracle Sales Cloud product.
• Updated progress on project Wiki (Confluence).
• Created new topics based on existing video content to conform to accessibility (Section 508) requirements. 

Senior Technical Writer

Confidential, San Carlos, CA

• Updated (FrameMaker) an end user guide that describes how to use big data analytics to mine public and corporate information.
• Regularly conduct meetings with geographically distributed team members and developers. 

Technical Writer (Contract)

Confidential, San Jose, CA

• Created, converted, and rewrote end user and administrator guides which describe a (web-based) cloud application that manages and provisions data center hardware and software for the Cisco UCS Director group.
• Created topics using XMetal and applied DITA templates using a minimalistic design to reduce localization costs.
• Regularly conducted WebEx meetings with geographically distributed team members and developers.
• Regularly updated a (Confluence) Wiki with project status.
• Regularly used an Astoria CMS to check-in project files.

Technical Author

Confidential, San Jose, CA

• Used (structured) Adobe FrameMaker 11 to create and update automotive Owner's Manuals (CODA and Fisker) and Quick Reference Guides for clients in the electric car industry.
• Updated Fisker Automotive Parts Catalog using Arbortext Editor 5.
• Used 3DVIA Composer to recreate technical illustrations using client's engineering files

Technical Writer

Confidential, San Jose, CA

• Used FrameMaker 9 and RoboHelp 8 to create and update (software/hardware) documentation as well as online help describing a network management system and IP addressable video encoders.
• Used Vantive bug tracking system to track and update documentation and online help related issues.
• Updated the XML SAPI Reference Guide (multiple releases) with new commands and operators.
• Regularly updated the NMX Installation Guide and Recovery Guide (Windows Server 2003 OS/SQL 2008 Server platform) to reflect new features and incorporate customer feedback.

Sr. Technical Writer (Contract)

Confidential, Redwood City, CA

• Reported to VP of New Media Deployment/Customer Care to create internal process documentation for the NETOP (DSL and Ethernet) division using FrameMaker 7, Word, Illustrator, Visio, Acrobat and Excel.
• Created the Reactor Calibration, Release 1.0 Guide describing how to configure Linux-based Reactors (PC, projector and infra- red vision units) for non-technical installation personnel.
• Researched and posted internal content to a Wiki site.

Sr. Technical Writer

Confidential, Sunnyvale, CA

• Updated the BusinessWare EDI Release 4.0 User Guide to reflect new data modeling features.
• Updated the BusinessWare EDI Release 4.0 Installation Guide to reflect customer feedback.
• Generated JavaHelp and Microsoft HTML online help with WebWorks Publisher and RoboHelp.
• Created the HTTP Connector Guide (API documentation) which describes how the HTTP connector provides connectivity between a BusinessWare system and network applications using HTTP protocols.

Sr. Technical Writer (Contract)

Confidential, Mountain View, CA

• Updated the Go Secure for Web Applications Release 6.0 Installation Guide. Additionally, I documented how to secure web interfaces to applications, implement digital signatures to authenticate users, and protect e-commerce transactions.
• Updated the Go Secure for Web Applications Release 6.0 Configuration Guide with new feature content.
• Updated the GoSecure for Web Applications 6.0 Developer’s API Guide with new VBScript, JavaScript, and Java methods and properties.