Sr. Technical Writer/Network Change Management Resume Fort Lee, VA - Hire IT People

SUMMARY:

Technical Writer and Trainer with over 10 years’ experience writing technical documentation, conducting training and effecting process improvement
Experienced working and collaborating with all audiences to include, SMEs, clients, vendors, technical and non - technical teams
Writes, rewrites and/or edits technical documents such as technical procedure manuals, end user manuals, programming manuals, service manuals, detail design (code) documentation, technical guide documentation, standard operating procedures, work instructions, training manuals, user guides, FAQ’s, process flow charts
Comfortable tracking defects, known issues and workarounds, compiling business and functional requirements, and developing project statement of work
Adept in Waterfall and Agile development methodology; functional/technical signoff and test scripts; Section 508 Compliance
Individual and Group Technical Training; International Organization for Standardization (ISO) manufacturing training
ISO Manufacturing Auditor for Safety, Health and Environmental compliance along with process compliance documentation
Proficient in the use of AP Style Guide, CA Clarity PPM, Doxygen, SharePoint, Visio, Project Professional, Peregrine, Remedy, RoboHelp, HTML, Adobe Suite, MS Office, SnagIt and TeamForge Document Repository for Versioning, Review and Dissemination

PROFESSIONAL EXPERIENCE:

Confidential, Fort Lee, VA

Sr. Technical Writer/Network Change Management

Responsibilities:

Creates and reviews documentation, proofreading, editing, with a major amount of writing for documentation projects such as process and procedure manuals, network architecture documents, engineering, security operations, computer network defense, and other design documents as required
Manages Network Change Management Process through Remedy
Maintains and tracks disposition of change requests from Initiation through Closure

Confidential, Richmond, VA

Sr. Technical Writer/Applications Systems Analyst

Responsibilities:

Produced detailed design (code) documentation per sprint and submitted document to Technical Leads
Created FedCash Central Technical Guide documenting Architecture, Security, Database Tables, etc. for support of FedCash Central Application in production
Tracked defects, known issues and workarounds per sprint and reported findings to Technical Leads, Developers and Defect Remediation Team
Produced process flowcharts, project velocity tracking per development team
Managed documentation dissemination, versioning, review and access to repository

Confidential, Richmond, VA

Sr. Technical Writer/Project Coordinator/Business Process Analyst

Responsibilities:

Created web application help files, end user documentation, application security modules, manuals and system flowcharts, diagrams, training documentation, organizational studies, test scripts, procurement proposals and additional support documentation
Established Small Scope Development Projects on SharePoint site for Information Technology Division
Convened Project Kick-Off meetings with Information Technology Division Manager, Developers and Internal and External Stakeholders
Managed Project folders, artifacts and documentation for Stage Gate review by Governance
Performed project initialization, managed developer assignment and tracked project status
Managed Internal and External Stakeholder engagement, conducted requirements gathering, and reviewed project calendar for project execution
Planned, coordinated and conducted User Acceptance Testing
Assured completion of project deliverables and assembled documentation for closure
Conducted business process analysis including identifying and documenting existing business processes
Identified redundancies and efficiencies and new business processes were proposed to business owners

Confidential, Richmond, VA

Technical Writer

Responsibilities:

Created, revised and formatted Distributed Systems Administration Applications (UNIX/Windows, VMware, Citrix, Network) and NT/W2K server procedures

Confidential, Richmond, VA

Document Project Leader/Technical Writer (QA)

Responsibilities:

Composed, revised and formatted manufacturing scientific test methods, laboratory inspection, measuring and test methods, procedures and work instructions
Spearheaded document projects from initiation through approval via Document Management Enhanced Capability Tracking System
Monitored project workflow status on a daily basis
Provided project team with milestone updates throughout life cycle
Conducted reconciliation meetings and addressed project delays and technical matters with management

Confidential, Richmond, VA

Training Analyst

Responsibilities:

Assessed desired knowledge, skills and abilities of Information Systems associates for The Enterprise Directory Services database migration to Microsoft Identity Integration Server project
Conducted needs analysis and designed intervention plan to close gaps