SUMMARY:

• To utilize my education, skill and experience of management including Project Management, Quality Assurance/Test and Customer Relationship Management, in Information Technology or Business Analyst within the organization. And very much interested to obtain role in Finance.
• Experienced in Project Management/Analyst, Quality Assurance and managing/supporting projects.
• Fast learner and experienced working in tough and challenging assignments/environments. Hands on - experience on problem-solving and trouble-shooting. Planned and implemented proactive procedures and systems.
• Experienced professional in banking, insurance, and business development. Possessed excellent interpersonal, analytical, and organizational skills. Worked effectively within highly competitive environments where leadership skills are the keys to success.
• A team player with good communication and interpersonal skills.
• Demonstrated strong organizational and analytical skills.
• Great background and work experience in different business industry including Web 2.0, Insurance, Banking, Telecommunication, IT etc.
• Diverse work experience in different countries and work experience in multinational companies.

PROFESSIONAL EXPERIENCE:

Confidential

Underwriting Asst I, Claim

• To provide timely and high quality customer service to underwriters and agents by screening, rating and entering transactions for commercial lines of business.
• Ensures that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and/or entering transactions for commercial lines of business. Such transactions may be quotes, new business, endorsements, cancellations or renewals.
• Screens transactions to determine proper processing. Refers to underwriters those transactions that require their attention; completes transactions directly if within delegated authority limits.
• Provides timely and professional customer service to agents to facilitate the processing of business. Communicates as needed with agents to obtain information needed to complete screening and transactions, etc. Contributes to effective marketing of company products by answering agent questions, resolve agent problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Orders and screens miscellaneous reports needed in the rating and underwriting processes, such as Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.
• Provides administrative and general clerical support as needed to assure efficient operation of the underwriting team.

Confidential, Des Moines, IA

Commercial Service Representative

• Serviced commercial insurance business via direct telephone and internet contact with current customers in multiple states. Experience on rating insurance premium.
• Provided counseling regarding insurance needs and product availability.
• Specialized in all commercial and Agribusiness lines including Business Auto, Commercial property, Commercial Liability, Workers Compensation, Audit information, Inland Marine, Umbrella, Business Owner Policy.
• Processed changes, reinstatements and cancellations for all types of commercial policies; and provides quotation and binds coverage within prescribed time limits.
• Handled agent and policyholder correspondence
• Issued certificate of insurance and other documents as to ensure proof of insurability.
• Followed up for necessary documents and payments to process customer requests.
• Maintained a consistent quality and quantity of work at prescribed standards. Identifies and prioritizes own work according to prescribed standards.

Confidential

Consultant - QA Engineer

• Pageflakes.com is a famous Web 2.0 “Start Page Portal” like Netvibes.com/Google ig/live etc.
• Performed Regression test, Black box/white box, Usability testing including generating test scripts.
• Test versioned for different releases.
• Analyze requirements and sync/follow-up with developers for final deliverables.

Confidential

Consultant - Project Support Officer, Project & Change Management, IT

• Implemented large volume projects like ERP, Customer Retention Management, and Point of Sale for the largest Norwegian GSM - Telecom Company in Bangladesh.
• Performed necessary rating and coding for maintenance, support, new business, renewals and project changes.
• Reviewed submitted materials for completeness and accuracy; follows up with Project Manager, vendors, agent, underwriting, policyholder and applicant; and coordinated with other departments and monitor action points.
• Maintained project flow design, process diagrams and technical changes using MS Project, Visio and follow-up with IT Operations, including logs of bug reports.
• Maintained and utilized manuals and materials needed to determine appropriate project requirements and changes.
• Maintained a consistent quality and quantity of work at prescribed standards. Identified and prioritized own work according to prescribed standards.
• Reviewed and corrected validity errors for assigned production.

Confidential, Des Moines, IA

Farm Processor, Customer Relationship

• Reviewed and processed assigned farm lines risks.
• Performed rating and coding for quotes, new business, renewals and policy changes.
• Reviewed submitted materials for completeness and accuracy;
• Maintained working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.
• Maintained a consistent quality and quantity of work at prescribed standards.
• Identified and prioritized own work according to prescribed standards.
• Reviewed and corrected validity errors for assigned production.

Confidential, Des Moines, IA

Customer Server, Transaction

• Performed basic teller functions including processing deposits, withdrawals, and payments in a professional and courteous manner.
• Built a customer loyalty through providing distinctive and excellent customer services and responsibilities.

Confidential, Ames, IA

Cashier

• Maintained cash and book keeping
• Built a customer satisfaction through providing distinctive and excellent customer services and responsibilities.