QUALIFICATION HIGHLIGHTS:

• 14 years corporate and 6 years military experience; established a diverse background in many areas of training, technical writing, and electronic document delivery.
• Areas of expertise consist of conducting instructional courses in operations and maintenance within a conventional and electronic classroom environment.
• Superb writing, communication, and interpersonal skills.
• Additional abilities include logistics analysis, Instructional Systems Design (ISD), creating system paper, electronic technical manuals, Bill of Materials (BOM), and use of content management systems (CMS).

PROFESSIONAL EXPERIENCE:

Confidential, Syracuse, NY

Independent Contractor

Responsibilities:

• Manifest, coordinate, and deliver prescription medications, controlled substances, and human tissue to nursing homes, assisted living facilities, and airports. TSA certified.

Confidential, Syracuse, NY

Technical Writer

Responsibilities:

• Convert, edit, format, and proofread Carrier Transicold Operator and Maintenance technical manuals from legacy pdf to Framemaker 12 and Framemaker 2015.
• Develop graphics from pdf using Adobe Illustrator CS6 and IsoDraw 7.3 for website application.
• Generated new and amended existing OEM part numbers, audited Engineering Change Notices (ECNs), and enabled specification revisions/parts obsolescence utilizing PDM WindChill.

Confidential, East Syracuse

NY Technical Writer

• Wrote project requirements for cable industry to include National Channel Lineup (NCL), Digital Conversion Initiative, and Enhanced Caller ID, employing SharePoint repository.

Confidential,  Burlington, MA

Technical Writer

• Collaborated with Electrical/Mechanical Engineers to write E - 2D Hawkeye Integrated Training System - Maintenance (HITS-M) Operator and Maintenance (O&M) technical manual.

Confidential, Baltimore, MD

Sr Field Engineer 

• Interfaced directly with Systems Engineering to compile source data on P-8A Electronic Support Measures (ESM) subsystem for Prime Contractor. Developed MS-Word tagging template for technical writing deliverable.
• Performed technical writing in Framemaker 9 for Prime Power Subsystem (PPS) of Cobra Judy Replacement (CJR) system to include general information, operation, functional description, and troubleshooting, preventive and corrective maintenance.

Confidential, North Syracuse, NY

Logistics Engineer

• Coordinated sub-contractor activity for S1000D Interactive Electronic Technical Manual (IETM) conversion. Reviewed specification for technical adequacy and verified accurate and correct data.
• Worked with Software, Mechanical, Test, Manufacturing, and Hardware Engineers and through System Design Documents and Software Requirements Specifications, to relate engineering data to MIL-STD-40051-2 technical manual format.
• Managed all Quality Assurance efforts for Lightweight Counter Mortar Radar (LCMR) AN/TPQ-48(V)2 IETM, paper Technical Manuals, Quick Reference Guides (QRGs), and Training Presentations.
• Configuration Control Board (CCB) and customer Integrated Logistics Support (ILS) Management Team meetings to provide subject matter input, answer technical questions, and obtain updates/changes to documentation, curriculum, tools and parts lists.
• Conducted LCMR AN/TPQ-48(V)2 advanced maintenance and sustainment training courses for Field Service Representatives (FSRs), Logistics Assistance Representatives (LARs), New Equipment (NET) Trainers, government customer, and US Army soldiers.
• Developed training curriculum using Automated Systems Approach to Training (ASAT) program for AN/TPQ-48(V)2 LAR/FSR course.
• Conducted hands-on AN/VLQ-12(V)1 Basic Operator courses for Counter RCIED Electronics Warfare (CREW-2) Duke FSRs and government sub-contractors.

  Confidential, Syracuse, NY

Technical Trainer

• Employed industry practices and techniques, applying standard concepts and principles learned, such as the Technical Manual Contract Requirements (TMCR), Computer Software Configuration Items, and Naval Education guidance documents, while composing data.
• Led ILS IETM project for Taiwan AN/TPS-117 Radar program. Implemented team tasking, planning and scheduling, compilation of data, processes and procedures, and directed QA efforts.
• Created Book-Plan Outline for Italy AN/FPS-117 Radar program. Authored data in Framemaker+SGML in compliance with 87269 DTD, for Class 4 IETM.
• AN/SQQ-89(V)15: Subject Matter Expert (SME) of the Commercial Off The Shelf (COTS) processor based Acoustic Sensor Functional Segment (ASFS). Utilized 87269-created MS Word template in authoring technical content for Class 4 IETM.
• AN/SQQ-89(V)14: SME of the Hull Sonar (HSFS) and Sensor Performance Prediction Segments. Used CMS consisting of Arbortext Adept/Epic text editor and Astoria database in authoring technical content for Class 3 IETM in compliance with NAVSEAC2 SGML DTD.
• Assisted in the performance of maintenance demonstration (M-DEMO) for customers. Interfaced with engineers and lab personnel, documented and corrected new and legacy problems, updated curriculum, technical manuals, and other logistics data as applicable.
• Reviewed field support requirements and recommended tools and test equipment. Performed Factory Acceptance Testing Production Test Facility.
• Authored/Edited USPS Maintenance Series Handbook, employing unstructured Framemaker.
• Conducted AN/BSY-2 Acoustics Maintenance course (20 Weeks) and AN/BQG-5 Sonar Maintenance course (4 Weeks), including laboratory troubleshooting assignments, for US Navy enlisted personnel.
• Developed curriculum using Authoring Instructional Materials (AIM) program for AN/SQQ-89(V)14 Maintenance course. Conducted course for US Navy and government contractor in Newport, RI