SUMMARY:

• Exemplary writer, excellent business analyst, experienced project manager, and respected resource liaison with over 25 years of professional experience in creating Confidential wide variety of comprehensive documentation, including marketing/promotional materials, user and training manuals, FDA - and Federal Reserve-compliant reports, and SOP/GXP documents.
• Translates complex concepts and processes into materials written for specified target audiences. Leverages Waterfall, Agile, and hybrid methodologies, SDLC knowledge, and project management experience to identify resources and enhance deliverables.
• Uses ITIL techniques for traceability and accessibility.
• Applies QA experience and principles to ensure consistency and accuracy, Thrives in high-pressure, deadline-driven environments. Highly creative, resourceful, and detail-oriented with impeccable interpersonal skills and an innate ability to provide resolutions to unforeseen needs on time and under budget.

TECHNICAL SKILLS:

Software: Adobe Creative Cloud, Microsoft Office

Methodologies: Agile, ITIL, QA/QC, SLDC, UAT, Waterfall

Tools/Utilities: Google Analytics, Salesforce, SAS, Splunk, SQL, TestTrack Pro, WebTrends

Operating Systems: iOS, Linux, Windows

Languages: ASP, HTML, JavaScript, XML

PROFESSIONAL EXPERIENCE:

Confidential 

Technical Writer/Business Analyst

Responsibilities:

• Have completed over 30 projects, including supporting documentation
• Research, develop, and deliver multiple FDA-compliant documents (URSs, FATs, SATs, ESDs, and SOPs) using cGMP standards and CFR guidelines
• Work directly with engineers, QA, validation, and stakeholders to capture all facets of each project and translate the processes into easily understandable documentation for various audiences
• Manage an average of four projects concurrently, employing RACI charts, Gantt charts, and other resource/requirement tracking methods
• Implement and maintain cataloguing of all created documentation using ITIL standards
• Design graphics to clarify functional and assembly process for all parts and/or actions
• Awarded three separate letters of recognition for exceptional and innovative work

Software: Adobe FrameMaker/Illustrator/InDesign/Photoshop, MS Excel/PowerPoint/Project/SharePoint/ Visio/Word

Confidential

Freelance Technical Writer / Project Manager / Graphic Designer / Quality Assurance Analyst

• For projects of varying sizes:
• Create impeccable user manuals, training materials, and supporting documentation
• Translate complex processes into understandable instructions based on target audiences
• Initiate, budget, plan, and complete projects on time and under budget
• Design new graphics, tables, and charts
• Manage multiple projects and documents across all stages of development and delivery
• Meet deadlines while fostering teamwork with subject matter experts and stakeholders
• Employ SDLC, QA, UAT, and ITIL standards for applicable deliverables and projects
• Created templates, graphics, and layout standards for press releases and newsletters
• Cultivated consistent repeat clientele

Software: Adobe FrameMaker/Illustrator/InDesign/Photoshop/Robohelp, MS Excel/PowerPoint/Project/ SharePoint/Visio/Word

Confidential

Senior Editor - Consultant 

• Created eleven 100+ page white paper reports for the U.S. Federal Reserve within five months
• Leveraged graphic displays of complex statistical models to accentuate findings
• Developed reports concurrently across multiple worldwide time zones
• Ensured continuity across all pages, tables, and charts
• Converted analyses of multiple-variable datasets into comprehensive and clear deliverables
• Created document versioning and naming conventions processes to ensure accuracy and consistency
• Coordinated co-workers, managers, and resources under tight deadline
• Recognized for exceptional work and innovation, and received two letters of recommendation

Software: MS Excel/PowerPoint/SharePoint/Visio/Word

Confidential

Security Writer / Administrator IT I

• Doubled readership to over 250,000 monthly views of security articles
• Promoted awareness of emerging security threats through daily research
• Managed an average of four projects concurrently and delivered each on time and under budget
• Implemented team-wide documentation and presentation standards
• Created multiple instructional paper and web-based training materials for co-workers and managers
• Edited all documents for accuracy, documentation standards, and legal fidelity
• Cultivated team mindset between business units and stakeholders

Software: Adobe Creative Suite Pro, Google Analytics, MS Excel/PowerPoint/Project/SharePoint/Visio/ Word, Salesforce, Splunk, WebTrends, XML

Confidential

Project Coordinator - Consultant 

• Improved accuracy of budget and staffing forecasts by 40% through expanding department metrics
• Leveraged QA experience and SDLC knowledge to support Charter Security Suite’s v12 release
• Coordinated with vendors and stakeholders to implement malware remediation
• Created and managed both document versioning and user permissions for multiple SharePoint sites
• Converted to permanent employee and promoted to Security Writer / Administrator IT I

Software: Adobe Creative Suite Pro, MS Excel/PowerPoint/SharePoint/Visio/Word, XML

Confidential

Assistant Project Coordinator - Consultant 

• Completed external client UI redesign of and SQL commands one month early
• Aligned business units with developers using SDLC to address unique needs for each external client
• Implemented new templates for all Project Management documentation
• Managed multiple projects simultaneously and always delivered on time

Software: Adobe Photoshop, MS Excel/PowerPoint/SharePoint/SQL/Visio/Word

Confidential

Technical Writer - Consultant

• Created and installed new cataloging database and UI that is still in use
• Implemented new templates, forms, and reports
• Trained management and co-workers on new templates, database, and cataloging system using self-designed instructional materials
• Received letter of recommendation upon completion of project

Software: Adobe Fireworks/Illustrator/Photoshop, MS Access/Excel/PowerPoint/SharePoint/Word

Confidential

Medical Writer / Project Manager

• Delivered over 20 FDA-compliant Phase I-IV pharmacokinetic cardiotoxicity studies
• Maintained forecasts, project plans, and budgets concurrently across worldwide time zones
• Implemented Quality Assurance testing methodology
• Developed new templates and layout standards
• Promoted to Medical Writer / Project Manager within six months

Software: Adobe Photoshop, MS Excel/SharePoint/Word, SAS

Confidential

Quality Assurance Analyst

• Created new steps for manual QA and UA testing
• Coordinated with subject matter experts and testing teams across worldwide time zones
• Designed training materials and reports for management and end-users

Software: MS Access/Excel/PowerPoint/Project/Visio/Word, SQL, TestTrack Pro, SharePoint

Interim Web Developer

• Saved multi-million-dollar contract by adding physician search engines web pages
• Created, designed and supported internal United Way campaign website
• Coordinated numerous internet and intranet requests while maintaining QA responsibilities

Software: Adobe Dreamweaver/Fireworks/Photoshop, ASP, HTML, JavaScript, SQL WebTrends, XML

Lead Technical Writer

• Coordinated and distributed department projects, assigning projects to team of four technical writers
• Created and implemented new cataloging system for user manuals and training materials
• Rewrote procedural and training manuals
• Reviewed and approved technical writers’ work

Software: Adobe Photoshop, Corel Draw, MS Access/Excel/PowerPoint/Project/Visio/Word

Confidential

Technical Writer

• Completed over 50 procedure and training materials
• Leveraged knowledge of fiduciary industry to enhance redesigns of high-end technical manuals
• Developed and maintained multiple internal websites
• Designed and implemented new HTML version of monthly systems status report

Software: Dreamweaver, HTML, JavaScript, MS Access/Excel//Visio/Word, Robohelp, SQL

Junior Technical Writer

• Created user manuals and help files for in-house applications
• Maintained numerous databases
• Managed multiple concurrent projects

Software: MS Access/Excel//Visio/Word, SQL, Robohelp