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Technical Support Specialist Resume

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PROFILE:

  • Hard working full - time employee in teh POS (Point of Sales) industry, providing hardware and software technical support. Recent graduate earning a Career Diploma Degree in me.T. for continued growth and expansion in teh computer/technology industry. 

TECHNICAL SKILLS:

Technical Software/Programs: TestOut Lab/Simulator (TestOut PC Pro 220 - 801 & 220-802, TestOut Network Pro N10-005) ITProTV Virtual Labs (includes CompTIA vLabs, Microsoft Server 2012 vLabs) Microsoft Windows and Office (Word, PowerPoint, Excel, Outlook) Microsoft Visual Studio 2012 HTML & CSS (website design)

Technical Software/Programs: Billing/services (CSG Systems, ESE, Gateway) Internet & email (Drum - Docsis Reporting Utilization and Measurement, CSR Admin, CIMT, Citrix Online GoToAssist for remote desktop access) Phone (Nortel PSP & Cedar Point Safari telephone switch technology, Sigma, TTM Tools such as RED, LAD, LCS) POS/Point of Sales (NCR/Retalix StorePoint, Fuel Control Center/FCC, Radiant RPOS)

PROFESSIONAL EXPERIENCE:

Technical Support Specialist

Confidential

Responsibilities:
  • Provide technical support and customer service in a help desk environment for customers POS (Point of Sales) hardware and software
  • Provide technical support and customer service at inbound call center for customers internet and/or phone services

News Monitor; Research Editor

Confidential

Responsibilities:
  • Monitor newscasts, edit text reports (some wif video/audio) for clients

Production Assistant

Confidential

Responsibilities:
  • Director, Technical Director, Audio Operator, Graphics Operator, Tape Operator, Master Control, Camera (studio location)

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