SUMMARY

Professional assets include the ability to mentally process information quickly, strong troubleshooting skills, an exceptional memory for details, and a strong work ethic developed during military service. Recognized by superiors for accuracy, efficiency, and reliability.

WORK EXPERIENCE

10/09- Present Confidential, Mortgage Underwriter

• Analyzed and reviewed all credit documents for residential underwriting, conforming, and non- conforming.
• Conventional loan review, various program types. HARP and HAMP loan review.
• Review and decision credit, income, and asset documentation for loans, including qualification of wage earner and self-employed borrowers per client and investor guidelines.
• Performed 4-7 loans per day for various loan types.
• Worked with various "A" lenders using Desktop Underwriter (DU) and Loan Prospect (LP), title companies, account managers, brokers, account executives and appraisal companies.
• Processed loans from HDMA compliance to funding, prepared fee sheets for final HUD1.
• Reviewed all loans for post closing prep.
• Met established turnaround times required for reviewing individual documents and initiating tasks.
• Met recommendations to save or convert to an actual Business Decision.
• Subject matter expert and performed second level review as required for new hires.
• Proven ability to set and meet deadlines. Loan limits up to $700K.
• Proficient with all Microsoft Office products as well as software including AS400, Datatrac, LP, DU, LPS, and SharePoint.

08/09- 06/12 Confidential, Shipping and Receiving Coordinator/ Mail Clerk

• Involved in the everyday logistics operation with more than three years of experience preparing documentation, maintaining records, verifying databases, managing and coordinating logistics for product shipments. While leading communications within the shipping area daily.
• Scheduled, negotiated, and coordinated domestic, international and tradeshow freight transactions. Ensured freight forwarders are selected based on company objectives for cost, standards, and delivery. Correctly prepare merchandise with appropriate labels for shipment as required.
• Actively maintain a high level of knowledge and effective use of all current safety, corporate, and international import/export regulations, guidelines, and procedures.
• Resolved a variety of problems, including deliverycancellations, damaged merchandise and incomplete deliveries. Coordinated Returns Material Authorizations (RMA) processing with customers, including issuing RMA numbers for merchandise.
• Collaborated with management to effectivelydevelop improved practices to resolve accounting discrepancies, delivery issues, and customer complaints.
• Prepared incoming/outgoing mail for distribution. Duties include timely stamping, opening, reading, sorting, routing, and distributing incoming mail; processing registered mail, certified and insured parcels, sealing, stamping, and affixing postage to outgoing mail or packages for UPS, FedEx, United States Postal Service and DHL; and keeping necessary records and completed forms.

03/08- 08/09 Confidential, Telemarketer/Customer Service Rep.

• Solicited orders for goods or services via the telephone.
• Responded to telephone inquires about the company\'s products or services following standard scripts and procedures, as well as,investigated customer complaints; which resulted in the documentation of conversations followed by corrective actions taken to resolve their problems.

Confidential, Shipping/Receiving Clerk

• Verified and kept records on incoming and outgoing shipments. Successfully prioritized daily routines.
• Assembled, addressed, stamped, and shipped merchandise or material; received, unpacked, verified and recorded incoming merchandise or material; and arranged for the transportation of product.

12/07- 02/08 Confidential, Selector

• Received, stored, and issued sales floor merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers\' orders. Marked prices on merchandise and set up sales displays
• Actively used physical activities that required considerable use of the entire body for task such as climbing, lifting, moving and handling materials.

04/03- 07/07 Confidential, HR Assistant/Mail Clerk

• Deployed overseas in support of our country's campaign in the war against terror in both Iraq and Afghanistan, earning campaign service ribbons, stripes and awards.
• Compiled, filed, and typed reports from personnel and employment records. Recorded data for each employee, such as address, weekly earnings, absences, production, supervisory reports on ability, and date of and reason for termination.
• Searched employee files and furnished information to authorized persons. Developed principles and processes for providing customers and personal services by meeting quality standards of service, monitoring work performance and conducting evaluations of customer satisfaction.
• Provided current and prospective employees with current information about policies, job duties, working conditions, wages, employee awards, benefits and opportunities for promotion. Obtained the ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards.
• Prepared incoming and outgoing mail for distribution. Duties included timely stamping, opening, reading, sorting, routing, and distributing incoming mail; handling of registered mail, certified and insured parcels, sealing, stamping, and affixing postage to outgoing mail or packages for UPS, FedEx, USPS and DHL.

EDUCATION

GED