SUMMARY:

• Analyst with experience supporting business software and analyzing business processes through gathering requirements, creating documentation, tracking project status, identifying defects, and supporting user acceptance validation.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Lenexa, Ks

• Analyzed processes to create end user documents to support products in the field including: Installation Manuals, Assembly Procedures, Work Flow Processes, Repair Manuals, and others as required by customers.
• Collaborated with engineers and program managers to estimate and track work and report progress and milestones to meet deadlines.
• Increased information available on product assembly by analyzing engineering designs to create work instructions and process methods in Microsoft Word and Adobe Frame Maker.
• Reduced product defects in the field by releasing solutions to corrective actions reported by clients.
• Improved product quality by writing and releasing Work Instructions and Process Methods for assembly personnel.

Technical Writer

Confidential, Kansas City, MO

Responsibilities:

• Liaised with department leads and end users to define and identify and document business procedures and processes.
• Gathered information from business users to understand and document work flow processes in Microsoft Visio.
• Analyzed business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Plan, design, research, write, and edit user guides, manuals, technical specifications, training materials, user policies and proposals.
• Edited written documentation of development and other IT staff to create unified and consistent support documents on SharePoint.

Business Analyst

Confidential, Kansas City, KS

• Created step specific regression and interface test plans based on system processes and workflows for Fleet Management, Purchasing, EPA Reporting, Accounting, and Transportation applications.
• Improved payroll processing by documenting requirements from system users and creating use cases to validate time management processes.
• Reduced errors in air quality reporting application by creating documentation on process requirements and repeatable use cases for validation.
• Created database of test cases for Fleet Management processing and identified defects to improve update process on fuel costs.
• Created SQL queries to analyze and validate data for payroll processing application .

Quality Assurance Analyst

Confidential, Lenexa, KS

• Analyzed applications to create test plans, define scope, mitigate risk, and document process flows and UAT plans.
• Lead daily stand up meetings to communicate test status and issues to managers.
• Analyzed progress on multiple projects and created reports to track project deadlines and mitigate risk.
• Deployed code updates to test environments and executed SQL scripts for bug fixes and functional updates.
• Released code to production environment from test environment and verify updates are applied.

Lead Test Engineer

Confidential, Lenexa, KS

• Managed test initiatives by communicating with management and vendors on quality requirements according to ISO 9000 standards.
• Participated in application walkthroughs with clients to understand system functions and how to validate specifications.
• Analyzed applications to estimate level of effort for test writing, assign tasks to test engineers, track progress and report status to management.
• Created requirement tracking matrix and update to assure requirement coverage and linkage to test cases.
• Trained and mentored test engineers on product functionality and testing processes.

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Quality Assurance Analyst

Confidential, Kansas City, MO

• Performed regression, functional, integration, and parallel test planning and execution for Mainframe platform migration from DB2 to Oracle.
• Analyzed requirements and create detailed test cases to test DB2 table migration using Informatica.
• Implemented release management procedures to meet project deadlines and deploy code to test environments.
• Identified use cases to test software components and demonstrate the business condition under test and the expected results.
• Created SQL queries to validate data across multiple platforms including mainframe, Oracle, and Siebel CRM application.

Business Analyst

Confidential, Kansas City, MO

• Analyzed client business needs to define requirements, scope, risks, and strategies that align with company goals.
• Consulted with technical staff to develop understanding of the varied and complex business needs supported by the system.
• Managed project processes including requirements gathering, process documentation, test plan creation, and functional testing.
• Created deliverables including requirements documents, process flows, test plans, and defect tracking reports.
• Interfaced with business users to record and resolve defects and ensure accurate implementation of business rules.

Lead Quality Assurance Analyst

Confidential, Kansas City, MO

• Performed regression, functional, integration, and parallel test planning and execution for retirement plan application software enhancements.
• Planned resource allocation and daily test activities for offshore and onshore project team of three people to ensure comprehensive test coverage.
• Utilized HP Quality center to store test data and track results to meet deadlines.
• Monitored test results and liaised with development team to track defects to resolution.
• Provided test results and defect reports for management and internal business customers.
• Created SQL DB2 queries using Query Analyzer to validate data across multiple platforms including mainframe, client, client/server, and web applications.

Database Analyst

Confidential, Lenexa, KS

• Supported Wireless Radio Frequency Network by research and analysis of Automated Meter Read data
• Provided client support for meter monitoring and meter read data in Oracle database by creating ad - hoc reports for clients.
• Created client reports and status reports for management on meter issues to locate and correct meter defects.
• Managed supply chain management applications to track meter change-outs and upgrades.
• Created SQL Oracle 10g queries to validate data in mainframe UNIX environment.