Senior Technical Writer Resume Bethesda,MD - Hire IT People

SUMMARY:

Talented, analytical, and quality - focused Senior Technical Writer with valuable combination of technical writing, editing, e-learning development, quality compliance, and team lead experience.
Flair for translating complex ideas into clear and simple language.
Strong continuous process improvement and multi-tasking skills.
Self-directed professional with proven ability to collaborate effectively with onsite and remote cross-functional teams.
Resourceful and flexibly persistent; quick learner with a can-do attitude.

TECHNICAL SKILLS:

Documentation Software: Adobe Technical Communication Suite (FrameMaker, RoboHelp, Captivate, Acrobat Pro), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher), XmetaL, Snag-It

Management Software: MS Project, Visio

Online Communications: Skype, GoToMeeting, WebEx, messengers/chat rooms, social media

Webpage Design and Content: Intuit, WordPress

Computer Languages: HTML, XML

Document Repositories: Dropbox, Box.net, SharePoint, Rational Tools, Continuus, PVCS, Lotus Quickr

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential,Bethesda,MD

Responsibilities:

Develop online user guides and training materials for national rollout of electronic health records (EHR) system to regional staff sectors and large corporate partners of Federal Occupational Health, a component of the U.S. Public Health Service.
End-users include FOH headquarters staff, personnel in 10 regional offices and 298 health and wellness centers throughout the United States, and a network of 15,000 private-provider physicians and nurses, who serve more than 360 Federal Agencies and 1.8 million Federal employees.
Course material centers on instructions for working with patient and employee health records interfacing with billing and practice management systems, labs and pharmacies, HR and employer-based enterprise software, physicians, patient portals and patient-owned personal health records.

Senior Technical Writer

Confidential, MD

Responsibilities:

Created e-learning videos, updated web content, and edited legacy software documentation for benefit and health claims electronic health records (EHR) administration software solutions.
Updated system engineering, test, and security plans, and created test case matrix for team that developed the integrated system for capturing and distributing data from census forms.

Team Lead/Senior Technical Writer

Confidential,Linthicum, MD

Responsibilities:

Team Lead for technical writing team on the Risk Adjustment Suite of Systems (RASS) project that assesses risk of electronic health records (EHR) administration on behalf of the Centers for Medicare & Medicaid Services (CMS).
Managed document suites comprising 23 documents across 4 on-cycle releases and 2 semi-annual delivery cycles; scheduled assignments; managed project documentation repository; trained and mentored other writers.
Updated end-user, system, and management documentation; conducted peer reviews; created Section 508-compliant deliverables.

Senior Technical Writer

Confidential,Sparks, MD

Responsibilities:

Developed technical materials for global medical device manufacturer. Interviewed scientists and observed technician trainings at Raleigh manufacturing site to create the BD Onclarity Data Analysis Software Manual, an ovarian cancer medical device operations manual translated into multiple languages.
Created release notes for the BD FocalPoint Slide Profiler as an addendum to the BD FocalPoint GS Imaging System Operator’s Guide.

Team Lead/Senior Technical Writer

Confidential, Rockville,MD

Responsibilities:

Team Lead for technical writing and audit teams concurrently supporting five CMMI DEV Level-3 projects for the Centers for Medicare and Medicaid Services (CMS) and the Substance Abuse and Mental Health Services Administration (SAMHSA).
Wrote and edited SDLC documentation for engineering platform and enterprise applications including backend systems, online information center, and data warehouse/reporting system; edited security documentation; managed SharePoint repositories.

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Senior Technical Writer Resume

Bethesda, Md

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