SUMMARY

• Responsible for creation, maintenance, and publishing of company policies, procedures and technical documents (business/functional requirements, instructional materials, online help, procedural guides, product descriptions for use by business end users
• Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
• Maintain internal documentation library to completion, including approval signoff, loading into production, and archival
• Participate in business requirements, functional design, testing, and architecture work sessions

TECHNICAL SKILLS

• Curriculum Design and Development
• Project Management
• SQL
• ADDIE Model
• Adult Learning Theories
• Change Control Management
• ITIL

COMPUTER SKILLS

• Microsoft Office
• Archer
• SnagIt
• SharePoint
• Lotus Notes
• Visio
• Task Map
• Framemaker

PROFESSIONAL EXPERIENCE

Technical Writer

• Responsible for creation, maintenance, and publishing of company policies, procedures and technical documents (business/functional requirements, instructional materials, online help, procedural guides, product descriptions for use by business end users
• Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
• Maintain internal documentation library to completion, including approval signoff, loading into production, and archival
• Participate in business requirements, functional design, testing, and architecture work sessions

Technical Writer

• Accountable for the quality of the documents including the document structure, the flow, the scientific and technical rationale and justifications, the accuracy, grammar, and consistency, etc. to fulfill all quality requirements for successful regulatory submissions and/or audits and/or publications
• Utilize Knowledge of ITIL Principles, NIST controls and COBIT 5 Framework
• Created documentation to support global infrastructure initiatives for Information Management including connectivity, data center moves/migrations, virtualization and private cloud services
• Wrote, revised and edited technical documents such as knowledge base articles, technical procedure manuals, user manuals, reports and documentation to communicate clearly and effectively technical specifications and detailed instructions to a wide range of audiences

Technical Writer

• Analyzed information needs for projects and help define content requirements
• Conducted technical reviews with the appropriate engineering, QA, and product management teams
• Developed SharePoint document repository pages for PMO department that was used as the standard for all business units in company
• Documented target mappings, process flows, and business requirements

Technical Writer 

• Worked independently to meet or exceed goals, timelines and metrics
• Researched, outlined and wrote documentation that is technically accurate and conforms to the company's writing style.
• Researched and translated technical information into manuals and/or web - based documents for non-technical and technical users.
• Worked with product development staff to ensure that content accurately defines product specifications and operational procedures.

Technical Writer/SharePoint Owner

• Developed documentation around the training, installation, troubleshooting, support and use of various IT software and supporting applications.
• Created wiki style SharePoint and Spectrum pages
• Edited existing content on intranet and lead the development process through various content creation and review cycles.
• Revised health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment.

Senior Technical Writer 

• Created procedures and Visio maps for Archer, TMO, LSAMS, Remedy, Fortracs and Equator for origination and servicing
• Conferred with SME’s, vendors, executives, or publishers to standardize technical specifications and to determine subject material to be developed for publication on SharePoint for Quality Control, Servicing, Fannie Mae and Freddie Mac
• Led, develop, maintain and document the Archer implementation for corporate procedures and asset management
• Managed over 300 policies and procedures simultaneously while tracking the daily status of each document in regards to completion

Senior Technical Writer 

• Served as chief and only technical writer for Client Services and Quality Assurance for Wells Fargo Addison site in regards to asset management
• Knowledge of core Information Security concepts related to Governance, Risk & Compliance
• Audited attorney firms to ensure compliance for OCC mandates and remediation
• Created and designed all policies and procedures for Loss Control Vendor Management, Remediation, On-Boarding, SharePoint, Termination, Attorney Referral, Legal Process, and System of Records to meet OCC mandates while adhering to strict deadlines

Senior Technical Writer 

• Designed and developed policies, procedures, process maps, and worked instructions by reading and analyzing documents and business requirements
• Collaborated with subject matter experts to complete policies and procedures
• Independently and simultaneously managed multiple documents, through SME, legal, and compliance review, while adhering to strict deadlines from a remote location
• Established ongoing processes for development and deployment of best practices