SUMMARY:

• Professional: six years of technical writing/analysis experience in: Pre - sales support, business intelligence writing, web content writing, procedures, news releases and administrative manuals, IT manuals. Networking: Infrastructure in Visio, UML and business process diagrams, Agile software development: release notes, diagrams including security, API, data, infrastructure, cloud migration. Health Care IT including FDA regulations. Instructional design, business analyst, SQL, T-SQL queries, data tables. Seven years of experience in: Insurance, financial services
• Content Management Systems CMS: MS Sharepoint, Service Now, organizing and versioning. Salesforce.com: Posting, re-adding documentation, messaging, training on the use of.
• Experience with regulated industry (health care, medical device)
• Software Development LifeCycle SDLC, and Agile Methodology (Scrum)
• Software skills: Word, Excel, Power Point, Visio, Sharepoint, Paint, Sugar CRM, Wiki, Box, Adobe Creative Suite (Indesign, and Illustrator), JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Knowledge Engineer

Responsibilities:

• Wrote, updated, edited and retired knowledge base articles for L1, 2 and Level 3 hardware support in Best Buy stores. Updated or wrote over 160 procedures
• Knowledge resource for all hardware and peripheral connections for all registers, MPOS, tablets, workstations, printers plus all deployment operations including installing and testing. Patch panels, Server, Comm Room and networking images and diagrams.
• Designed and edited new troubleshooting steps with information and images on PXE boots, netboots, reimages, and when to dispatch for a technician.

Medtronic Technical Writer

Responsibilities:

• AirWatch mobile platform documentation: Samsung phones and tablets used in neuromodulation by nurses and doctors
• Gathered requirements from Synchro-Med II program manager, and four systems groups project/program managers: Pain, Pump, GU and DBS
• CFR, FDA Quality Regulations training, plus Readiness Checklists, templates for DEV, UAT, PROD environments

Process Documentation Specialist

Responsibilities:

• Documentation of user administration applications and instructions for use: add, modify and remove a user account from transportation, cargo, rail, banking applications
• Visio workflow diagrams, interviewed subject matter experts, created improved workflows and proofed and improved docs, finished all documentation ahead of schedule.
• Extensive sharepoint usage, editing, posting and re-organizing documents

Business Systems Consultant

Responsibilities:

• Consulting position with diverse set of stakeholders to identify, define and prioritize business processes
• Cloud migration project: converted legacy documentation for leads and managers to show new Software as a Service cloud platform built in Adobe Creative Suite
• Used legacy documentation (use cases) to write well-groomed user stories
• Offboarding document, made Visio showing SDLC, and web writing on the topic of Windows Azure

Technical Writer

Responsibilities:

• Consulting position in data analytics to develop a Statement of Work (SOW)
• Worked with business partners/owners to develop outline featuring key components of an SOW: Objectives, Scope, Assumptions, Schedule, Price and Acceptance
• Data warehouse: Collected data from analytics database

Technical Writer/Business Analyst

Responsibilities:

• Collaborated with developers and solution architects to build technical diagrams, then present diagrams to the business (UCare) after development
• Authored and updated user stories in JIRA in collaboration with team members
• Interviewed Data Architects and designers to elicit and document requirements for Enterprise Data Model (EDM)
• Wrote software release notes showing all APIs: known issues and bugs, including a summary of functionalities achieved. Sharepoint: folder creation, iterations of documents

Technical Writer

Responsibilities:

• Material for Employee Benefits administrative manual, for self-administered, home office administered plans
• Redesigned, re-wrote, and updated content on administration of: Short Term Disability, Long Term Disability, Group Annualized Term, EAP, Travel and Funeral Assistance
• Experience with: enrollment, evidence of insurability, medical underwriting, premium administration, claims, FMLA, return to work, death benefits, beneficiaries, trusts, estates, various accelerated death benefits, disability income survivor benefit
• Editing and proofreading: tested and verified hyperlinks in MS Word. Proofed content with marketing, legal and compliance

Technical Writer

Responsibilities:

• Self-directed manager, produced competitive documentation on video management systems, delivered through salesforce.com
• Network infrastructure: added product on the network for integration, tested using MS tools. Video analytics, wrote and improved network installation manuals
• E-learning: Worked with SME’s to develop course glossary. Corrected style using the Chicago Manual of Style. Imported Power Point presentations into Captivate files
• Third-Party Integration Summary manual: Verified procedures created by third-party