Hardware/Software Experience

Computers - Windows/Intel

Operating Systems - Windows 7; Windows XP

Word Processing - FrameMaker; Word; WordPerfect

Graphics - Visio; PhotoShop; Snagit

Database - FileMaker

Web - Dreamweaver

Miscellaneous - Acrobat; Excel; RoboHelp; Quadralay WebWorks; PowerPoint and Publisher

Work Summary

Technical Writer

Confidential

Senior Technical Writer/Document Control Specialist

Confidential, San Jose California

Developed structure and content for company's documentation in support of unique engineering and customer requirements. Documentation included process flow diagrams, performance standards, setup/operation and installation procedures. Extensive use of digital photography and screen captures to illustrate installation and setup procedures. Developed and maintained companies document control protocol and Engineer Change Order process.

Database Developer

Confidential, San Francisco California

Developed form, function and content for relational database of technical and documents for State of California and Federal government. Information included Watershed assessment, project deliverables and supporting documents - Users Guide, Quick Start and Administrators Guide. Interactive version of data base may be viewed at

Technical Writer

Confidential, Santa Clara California

Research and coordinate updating of system operator manual for commercial biomedical instrumentation. Obtain understanding of corporate documentation process and procedures under significant regulatory oversight by U.S. Food and Drug Administration. Consult with developers, hardware engineers and managers to facilitate document review and revision. Hardcopy edit of current documents.

Business Plan Writer

Confidential, Lafayette California

Researched and wrote business plans for international resort project as basis for obtaining additional financing for projects under construction.

PowerPoint Editor

Confidential

Review, edit, revise and provide standard structure to Microsoft PowerPoint presentations. Establish style for company PowerPoint presentations and write style guide document. Assist project managers in presentation content.

Technical Writer

Confidential, San Francisco California

Researched documentation needs of customer support group. Detailed group\'s documentation needs and created format and content of documentation. Defined business process flows, policies, and translated both into diagrammatic and text forms.

Proposal Editor - September 2004

Confidential, NASA Ames Research Center, Mountain View California

Coordinated, reviewed, and edited proposals to fund complex technology research and development projects at NASA Ames Research Center. Projects were focused on robotic exploration of Earth's Moon and planet Mars.

Technical Writer

Confidential, Oakland, California

Create Scope of Work, including costs and diagram work flows, for large-volume document capture project.

Technical Editor

Confidential

Technical Writer

Confidential, San Bruno, California

Create company-wide documentation standards application type, style, and formatting. Investigate and codify legal declarations for documentation. Construct and maintain company Intranet. Provide 'on-the-fly' graphic documentation of network engineering components. Review, re-format and rewrite documents generated by engineers, product specialist and marketing personnel. Generate diagrams of final version network components and functions, hardware configurations, software entity relationships, and other types of technical documentation concerning company products.

Technical Writer

Confidential, Foster City, California

Review, edit and update instrument documentation including installation, site safety and preparation, and service manuals. Generate service bulletins for field customer support engineers. Construct and edit graphic images. Photograph instrument component using digital camera, process images and place images in documents. Resolve issues related to template, style, and graphic file conversion. Proofread and edit documents for grammar, style, and content. Initiate and manage document review by relevant departments. Work closely with Service Department, graphic artists, and other technical communications personnel to insure content and level of detail of documents adheres to company standards.

Technical Writer - Technical Writer

Confidential, Foster City, California

Reviewed and edited documents produced by trans-national authors and worked with developers to improve content and accuracy. Assisted other Technical Writers, Project Managers and administrative staff in completing and improving process flow for documentation.

Technical Writer

Confidential, Sunnyvale, California

Review, edit and complete highly detailed technical documents concerning microprocessor-manufacturing equipment. Construct new documents for next generation 300mm wafer fabrication equipment. Interview and collect data from engineering staff. Interface with document production departments including technical publication review and reprographics. Construct graphics using various types of graphics software.

Technical Writer 9

Confidential, Sunnyvale, California

Conceive, design, research and write User Reference Guide for Manufacturing Execution System (MES) of 300mm wafer fabrication facilities. Responsibilities include: research internal documents; interview development teams; design and manage development of graphic representation of MES components; compile and present extensive list and glossary of APIs; convert documentation from Word and PageMaker to FrameMaker; assist marketing department in content and graphic presentation of MES.

Technical Writer 8

Confidential, Sunnyvale, California

Produce user manuals for various types of software used in microprocessor manufacturing. Design and write market analysis reports for software utilized in semiconductor fabrication manufacturing processes. Locate and review market-based competitive solutions to issues using multiple sources including the Web, white papers, and software documentation and marketing literature. Select and compare relevant information and present in documentation. Write and re-write proposals for software and manufacturing process consulting services. Write advertisements and press releases for trade journals and trade shows.

Technical Writer 8

Confidential, Brisbane, California

Design, research and write technical documentation for variety of software applications for the human resources industry. Documents included user manuals, release notes, marketing documents, and online help. Projects executed in conjunction with editor, development software engineers, and marketing specialists.

Technical Writer 8

Confidential, Mountain View, California

Produced update of user manual for migrating SQL or Oracle database from older version of enterprise human resources management software to current version. Manual delineated procedure for pre-migration preparation, setup, and execution of migration through six modular elements of application with validation.

Technical Writer 7

Confidential, Sunnyvale, California

Rewrite of installation manuals for internal fax modems. Responsibilities include condensing and simplifying content; incorporating engineering specification changes; re-drafting schematics and figures; and, creating new appendixes.

Technical Writer 7

Confidential, Sunnyvale, California

Co-authoring of manuals for networking software. Responsibilities include construction of tutorial examples; writing technical explanations of software functions; and, constructing callout tables and definitions for graphic user interface.

Technical Writer 7

Confidential, Santa Clara, California

Create documentation and learning program for in-house credit assessment and management software. Team effort in conjunction with software developer, senior and support accountants, project manager, and training and instructional design specialists.

Technical Writer 6

Confidential, Palo Alto, California

Production of white papers concerning a variety of topics related to Internet commerce including use, electronic catalogs, procurement management and taxation. Papers distributed to member organizations and posted on

CommerceNet home page for proprietary review.

Technical Writing 6

Environment: al Services Industry

Production of various technical documents concerning toxic substances including: proposals; requests for proposals; site assessments; industrial facility audits; interim clean-up plans; final clean-up plans; and tort discovery for legal counsel.