Senior Business Process analyst Resume

SUMMARY:

Extensive IT background including over 10 years of experience successfully leading, planning, developing and executing medium to large scale technical projects on time and under budget
Manage a new healthcare billing system, restructured Accounts Receivable system (Mercedes section), and training team
Adept in training globally dispersed teams as well as train the trainer
Experience CA - Gen developer with expertise in creating and maintaining windows, servers, APIs, and batch applications
Strong technical leader, developer, requirements gather, mentor, and tester
Ensure requirements equates to high quality product delivered
Demonstrate ability to successfully navigate clients’ requirements, issues and risks
Create onshore and offshore teams of up to 20 and provide technical leadership and guidance through the project management, software development and software development life cycle processes

TECHNICAL SKILLS:

Microsoft Office Suite, Visio, SDLC - CMMI Maturity Level 5, GuardIen, Model Management, CA-7/11, Control- M, CA-Gen COOL:Gen (batch, servers, online) / GUI, Mainframe / Endevor, IMS, MVS JCL, TSO / FTP / ISPF, COBOL, SQL, CSEAccess

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Process analyst

Responsibilities:

Supervise and manage training team workload, development and evaluations.
Responsible for overall content of training material via on-line help system and user manuals for end users.
Conduct meetings with other departments to identify and develop contextual training and testing material.
Provide analytical support to the process design and training teams, including definition, planning, testing, and implementation of various initiatives to achieve process training and testing goals and documentation.

Confidential

Youngstown, OH

Technical Leader/Senior Systems Analyst

Accounts: Humana, Delphi Packard, GM (Lordstown), NASCO, blue Cross blue Shield AZ, Mercedes, metavance

Using: CA-Gen (Coolgen), COBOL, IMS, JCL, MVS, GuardIen, CA-7/11, TSO, ISPF, SQL, Oracle, File-Aid, Eztrieve, Endevor, SDLC, Waterfall/Agile methodology

Responsibilities:

Created, led and advised technical and non-technical teams of 10-20 from creation through implementation on complex windows, servers, APIs, mappings, documentation, and processes and procedures in the development of a new Healthcare Billing System and the restructuring of Accounts Receivable Billing System.
Experienced in all SDLC phases: (Define, Analyze, Design, and Produce) as a Project Manager, Business Analyst, and Senior Systems Analyst in generating business and technical documentation using Waterfall and Agile methodologies.
Transmitted and converted web services data into and from company databases developing APIs and creating mapping user interface documentation.
Designed relational database models, tables, and layouts that were used by new and existing windows, servers and batch applications.
Analyzed, designed, produced, tested/debugged and implemented new and existing small to large scale Claims, Membership, Benefits, and Financial Systems healthcare projects in developing clients and servers using CA-Gen and executing batch jobs and verifying data accuracy.
Facilitated meetings with stakeholders to gather and translate scope and requirements for team members.
Responsible for updating and improving all claims workflows and processes and quality of work.
Provided 1st, 2nd, and 3rd tier on-call application support in a healthcare environment; created and maintained issues log and resolutions; and created how-to documentation to reduce research time.
Created and executed test cases to perform quality assurance.
Communicated between management, customers, and team members to provide system issues and resolutions.
Created, led, mentored, and trained onshore and off-shore technical and non-technical teams of up to 20 from creation through implementation in designing and developing a new healthcare business system.
Restructured Delphi Packard’s Accounts Receivable billing system to bill Mercedes based on consumption and not by actual invoices two weeks prior to deadline.
Validated and maintained Primary Care Provider Associations transactions via interfacing with 2nd and 3rd vendors for accurate Providers identifiers processing.

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