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Technical Writer Resume

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Brooklyn, NY

Summary

  • Vast experience (6 years) in content strategy, technical writing, desktop publishing, and editing.
  • Efficient team leader with strong time-management and organizational skills.
  • Detail oriented in delivering consistent documentation that conforms to established style standards.
  • Talent for generating innovative ideas and seeing a project from conception to completion.
  • Ability to multi-task and deliver top quality documentation both independently and as part of a team.

Experience

Confidential, Somerset, NJ
Copy / Technical Writer Aug 2011 - Jan 2012

  • Directly worked with CEO and Sales Director to revamp the content of the current website and marketing collateral.
  • Proactively worked with developers to deliver Developer's, User's, and Installation guides.
  • Contributed critical ideas to generate new marketing message during meetings with CEO and Sales Director, as a member of core creative team.

Confidential, New York, NY
Content Strategist / SharePoint Administrator Feb 2011 - Jun 2011

  • Conceptualized and generated a project to resolve existing communication gaps between client teams using the MOSS 2007 dashboard feature.
  • Successfully managed Quick Reference Card projects (QRC) through completion.
  • Proposed and created a SharePoint Wiki site for client's 'Business Intelligence Service' team.
  • Copy and image edited client's "On the Job Training" materials.
  • Delivered standardized QRCs for various client applications working in Agile SDLC methodology.
  • Maintained structured and organized project templates to integrate with the dashboard site.
  • Established and managed version control of the team's documentation on MOSS 2007.

Confidential, New York, NY
Technical Writer / Business Analyst Aug 2008 - Jan 2011

  • Authored and co-authored business and functional requirements, testing processes, and end-user manual.
  • Interviewed SMEs to understand product functionality and deliver audience-appropriate documentation.
  • Served as the go-to person for troubleshooting end users' problems post go-live.
  • Co-trained the end users and senior executives on the newly implemented application.
  • Tested (Black Box style) the tool for the client and identified a significant number of defects.
  • Enhanced project collaboration by creating and supporting a project SharePoint site and archived the team's knowledge base on this site.
  • Extensively formatted, proofed, and standardized existing documents.

Confidential, Jersey City, NJ
Technical Writer Jun 2008 - Jul 2008

  • Trained in Structured FrameMaker and efficiently coalesced User Guides from MS Word with FrameMaker.
  • Comfortably used existing SharePoint site for project collaboration and posted How-To documentation on this site.

Confidential, Philadelphia, PA
Technical Writer Feb 2008 - May 2008

  • Solely managed documentation responsibilities.
  • Reviewed existing User Manuals and Training Guides; prepared presentations for product launch.

Confidential, New York, NY
Technical Writer Sep 2007 - Jan 2008

  • Worked with Business Analysts and Developers to deliver documentation for successful product launch.
  • Researched and analyzed new products, thereby efficiently documented product FAQs.

Confidential, Bangalore, India
Technical Writer Jul 2005 - Aug 2006

  • Performed gap-analysis for documentation and proofread online help guides for ERP clients.
  • Documented info-sheets to advertise local events at the workplace.

Skills

Technical: MOSS 2007, WSS 3.0, MS Office Suite, MS Visio, SnagIt, TeamConnect, Demand Planner, MANTIS, Adobe Photoshop, PaintShop, HTML, XML.
Writing: MS Word, Structured and Unstructured FrameMaker, RoboHelp, Adobe InDesign.

Education

Ontario Graduate Certificate in Advertising
Master of Arts in English
Bachelor of Arts in English

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