TECHNICAL SKILLS:

• Agency Financial Reports
• Authorization Packages
• Broadcast Emails
• C&A Packages
• Contingency Plans
• CDRL Responses
• Disaster Recovery Plans
• Functional and System Workflow Diagrams
• Implementation Plans
• Installation Guides
• Maintenance Manuals
• Network Diagrams
• Newsletters
• On - line Help Guides
• On-line User Manuals
• Operation Manuals
• POA&M
• Project Management Plans
• Reference Guides
• Requirement Specifications
• SDLC Diagrams
• Security Assessment Reports
• Standard Operating Procedures
• System Security Plans
• Styles Guides
• System Design Documents
• System Installation Guides
• Test Plans
• Training Manuals
• Use Case Diagrams
• User Guides
• Standards and Tools
• AP
• APA
• Cascading Style Sheets
• Chicago
• Digital Media
• Document Design
• Drop Box
• FrameMaker
• GPO
• Graphic Design
• IEEE
• SnagIt
• User Interface (UI)
• UX
• 508 Compliance
• Framework Methodologies and IT Standards
• Content Management Systems
• Enterprise Architecture (EA)
• Federal Enterprise Architecture (FEA)
• Help Authoring Tools (HAT)
• HTML
• Ontology Methodologies
• TOGAF
• Software
• Adobe
• Microsoft Suites
• Dreamweaver
• Drupal
• Emergency Alert Systems
• Google iCloud
• IBM Rational
• Jira
• Next Generation Air Transportation System (NextGEN)
• Remedy UTT
• RoboHelp
• Room View
• ServiceNow
• SMARTS
• Symphony
• Word Perfect

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Updated Federal Communication Commission Lifeline training manuals and online tutorials instructing vendors how to apply for Confidential contracts. Tested all online tutorials for accuracy.
• Independently learned TOGAF Enterprise Architecture (EA) standard and became familiar with Confidential .
• Created 86 TOGAF templates using, both, Microsoft and EA Sparx formats. The ready-to-use templates reduced production time for development team supporting four USAC projects by 48 hours and drastically improved the quality of the documentation submitted.
• Converted Microsoft TOGAF diagram to Confidential when necessary.
• Using Jira, created tickets to track system updates and apply such changes when updating documentation.
• Using Jira, tracked developer summaries and requirement modifications in order to independently follow software and system audits.

Confidential

Technical Writer/ Business Analyst / Tester

Responsibilities:

• Authored multiple e-learning projects for training purposes, using RoboHelp.
• Created TIN CAN training procedures and hiring guides, and implemented training timeline for Confidential new hires.
• Traveled to Richmond, Virginia, on a weekly basis, to conduct training sessions. Trained 150 employees within one-month period.
• Created interactive training guides using PowerPoint, Photoshop, and YouTube, in order to make training material available to employees in Plano, Richmond and McLean.
• Using Survey Monkey, created surveys to analyze effectiveness of sessions and bridge gaps with material employees expressed required further detail.

Confidential

Web Editor and Tester / Technical Writer

Responsibilities:

• While with OCTO, assisted with the revision of District of Columbia government websites for multiple agencies.
• Edited UI/UX to ensure OCTO standards were implemented and webpages were 508 compliant.
• Tested all agency websites for UI responsiveness when using mobile devices.
• Updated web content, page layouts and deleted outdated material. This ensured uniformity across the city’s agency websites.
• Cloned agency websites, using Drupal, prior to modifying code, and tested sites prior to prelaunch. This ensured 100% agency approval and coordination of multiple site launches.
• Using Drupal, added links as URLs to District websites.
• Managed the Project Management Lifecycle (PMLC) and ensured release/launch milestones were met.

Confidential

Senior Technical Writer

Responsibilities:

• Migrated information from Drupal to RoboHelp, utilized parent/child file structure to clone content and prevent data lost, and integrated cloned material into RoboHelp.
• Utilized RoboHelp/RoboSource to apply conditional tags and version control not available in Drupal, while managing file content.
• Imported HTML files, Microsoft Word files (.doc, .docx, .docm, .rtf), FrameMaker policy books and documents (.book, .bk, .fm, .frm, .mif), XML files (.xml), and Adobe PDF files (.pdf), into RoboHelp.
• Ensured implementation of new HAT met BCBS requirements, using Remedy to track implementation progress.
• Conducted post-production test of BCBS HAT, and provided editorial s ourcing of images, videos, and tags.

Confidential

Technical Writer

Responsibilities:

• Researched NIST and FISMA security guidelines and revised Confidential security guides for engineers updating the Identity Access Management (IAM) and PCI DSS credit card systems for consumers.
• Within Google Cloud, designed document management structure for six teams and assigned user permissions according to team and role.
• Generated weekly, monthly, and quarterly reports for the OTC Director that tracked the progress of the network and security infrastructure teams.

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Wrote Compliance and Accreditation (C&A) Packages, which included risk assessments, test, plans, and implementation reports for the Emergency Alert System (EAS) into the DHHS platform. This EAS included the integration of simultaneous alerts into the DHHS email system and RoomView (RV) and Digital Signage (DS) software as part of the DHHS Disaster Recovery Plan. C&A Packages, also, required documentation of a Plan of Action Milestones (POA&M) and over 60 federally required documents for each phase of the EAS implementation process.
• Tested Outlook, RV and DS software interoperability with EAS and Disaster Recovery Plan.
• Created UI models that detailed how DHHS employees could use the RV and DS applications during an emergency.
• As lead technical writer, conducted editorial reviews of documentation created by technical writing team to ensure 508 accessibility and compliance.
• Maintained documents using MS Drop Box, and maintained URLs for portal.

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Under the OCC Contingency Plan Coordinator (CPC), created emergency response training sessions and presentations that walked employees through disaster recover scenarios according to assigned roles and responsibilities.
• Designed SharePoint portal structure to support eight large OCC teams.
• Recorded minutes for program management team and published on portal in a structure that detailed tasks, requirements, and implementation cycles.
• Tracked user end-to-end interfaces in SMARTS financial database software and retrieved system audits.
• Tested help desk catalog and mock-ups for SMARTS interactive model.
• Developed and execute plans to support SMARTS database migration, and tested new financial database for UI stability prior to migrating to new financial portal.
• Utilized RoboHelp to host the SMARTS online help system.

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Worked with developers, engineers and security analyst to update NAVSEA system functionality, and monitor that system requirements were being implemented in sequence across the U.S. Navy fleet.
• Project supported the entire U.S. Navy.
• Created over 500 NAVSEA SDLC diagrams, using MS Visio, to increase naval client’s understanding of NAVSEA system implementation project.
• Recorded use cases, in addition to, functional, operational, security, and system requirements.
• Incorporated the various requirements into diagrams, videos and workflows as a visual account of the implementation timeline and when each phase should be ready for testing.
• Assisted developers by testing each phase of the NAVSEA project rolled out and cleared for implementation.

Confidential (CFTC)

Senior Technical Writer

Responsibilities:

• Acted as SharePoint administrator, created various team portals and assigned permissions. Competently maintained five portals for the assigned teams.
• Produced Executive Branch reports, such as the CFTC Agency Financial Report, Presidential Budget, and the Agency Performance Report. All reports were submitted to the CFTC Commissioners and the U.S. House of Representatives. Reports reflected profits and outcomes of regional swap meets sponsored by the CFTC.

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Gathered software requirements and entered requirements into ProRequisit.
• Worked with developers to test software implementation and document any required critical fixes.
• Generated project schedules and version design documents (VDD) that outlined each new phase of development and changes. The VDD, also, captured changes made during testing.
• Recorded all tests and critical fix updates deemed necessary by software developers.

Confidential

Senior Technical Writer / Tester

Responsibilities:

• Supported multi-agency U.S. government project implementing new security protocols across federal government.
• Wrote all revisions to federal inter-agency Identity Access Management (IAM) security protocols and security control standards. Security standards, such as the National Institute of Standards and Technology (NIST) 800-53(a), the public key infrastructure (PKI), SHA-256, and HASH platforms were either created or updated.
• Assisted developers testing each newly implemented federal security control on the various federal agency platforms.
• Recorded minutes for each federal agency. Typed fast enough to record notes as inter-agency team spoke.

Confidential

Senior Technical Writer

Responsibilities:

• Recorded all Next Generation (NextGEN) system designs, test, deployments, and/or integrations with Air Force infrastructure.
• Created biographies for commanding officers and subordinate staff, and published on NextGEN website. Program overviews were, also, generated and placed on the NextGen website.
• Participated in NextGEN live training testing and documenting responses in various scenarios and system performance.