Technical Writer/ Editor Resume

SUMMARY:

Experienced professional with extensive Test & Measurement experience in the Electronics & Telecommunications industries. Solid and diverse technical writing experience in an engineering and IT environment. Skilled at developing standardized testing methodology as well as installation procedures, upgrade procedures, software release notes, application notes, technical bulletins, white papers, and product reference manuals. Currently seeking to leverage my vast experience in a new opportunity that will further develop and enhance my engineering and technical writing skills.

CORE COMPETENCIES:

Technical Writing/Editing
Test & Measurement
Calibration
Mobile Wireless Network Configuration & Testing
Linux OS
Quality Control
Microsoft Office Suite
Remote Access Software

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer/ Editor

Responsibilities:

Provided technical writing & editing expertise in the drafting of policies, instructions, directives, and reports in coordination with the Committee on National Security Systems (CNSS):
Cyber Incident Management
Mobile Wireless Security
Supply Chain Risk Management
Telecommunications Security

Confidential

Operations - Systems Integration | Technical Writer

Responsibilities:

Established and implemented system build and configuration procedures and various feature configuration procedures.
Provided technical support as a contributing member of the Customer Response Center to identify and resolve customer network issues, utilizing remote access software. Documented and tracked customer incident reports using Rational ClearQuest.

Confidential

Quality Systems - Documentation Specialist

Responsibilities:

Created documentation for internal and external customers supporting the Mobile Switch product line including software release notes, upgrade procedures, application notes, product description manuals, reference manuals, technical bulletins, white papers, internal software and hardware installation procedures, customer acceptance test plans and customer training modules.
Ensured documentation repository was in accordance with ISO 9001. Collaborated with subject matter experts (SMEs) to gather data for required documentation.
Developed and managed On-Line Help systems using Adobe RoboHelp to streamline end-user publications library. Maintained system and facilitated software integration of On-Line Help system.
Ensured all software changes were updated in publications which reduced shipment of obsolete documentation to end-users.

Confidential

RF Test Engineer Associate

Responsibilities:

Performed RF testing to determine device characterization and reliability of miniature tunable capacitors for telecommunications applications.
Identified and utilized standardized practices and procedures to test and report RF performance.
Identified device deficiencies and provided corrective action recommendations.
Created charts and graphs representing RF device performance.

Confidential

Technical Services Analyst

Responsibilities:

Configured and verified reliability and quality of custom computer hardware and software for EPC compliant RFID equipment. Developed software test cases and tested and verified features to functional specifications.
Established, validated and maintained software installation procedures, test plans and test procedures.

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