SUMMARY:

• Years of Experience: 18 years total. Writer/Editor−11 years; Technical Writer−7 years.
• Extensive knowledge of publication standards GPO, AP, and Chicago stylebooks; Strunk & White; Information Mapping; Microsoft Manual of Style for Technical Publications; various in - house guides.

TECHNICAL SKILLS:

Software experience: SharePoint, Adobe Acrobat, Visio, Rational ClearCase, Snagit, Information Mapping Formatting Solutions Pro, Paint. Able to comprehend technical material quicklyand write in clear, simple terms for a general audience.

Research skills: include gathering data, researching papers, writing and publishing surveys, analyzing data. Able to interact with and interview subject matter experts (SMEs), engineers, scientists, and high-level executives on technical subjects.

Languages: Basic understanding of HTML and XHTML.

PROFESSIONAL EXPERIENCE:

Confidential, Tysons Corner, VA

Technical Writer

Responsibilities:

• Wrote and edited a variety of documents in an IT environment, including SOPs and narrative prose.
• Reviewed published SOPs for clarity and grammar. Worked with SMEs to determine whether to retain or retire outdated SOPs.
• Worked with SMEs to complete, review, and publish SOPs.

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Wrote and edited IT documents in a cloud environment. Managed document repository in SharePoint, including workflows, permissions, and document storage and organization.
• Interviewed SMEs for documents.
• Developed in-house style sheet for editing and writing guidelines.
• Drew technical diagrams in Visio.
• Edited ITIL documents according to ITIL guidelines.
• Edited documents written by multiple authors into a single voice.
• Participated in proposal writing process and editing.

Confidential, Tysons Corner, VA

Technical Writer

Responsibilities:

• Performed technical communications for high-level executives in an IT environment.
• Provided written updates on IT outages in real-time to executives and managers.

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Wrote procedures and policies to document technical & personnel security practices, computer systems, and background investigations to attain compliance with HSPD-12 policies and OIG standards.
• Edited existing documents to meet compliance standards for Office of Inspector General auditors. Interviewed SMEs for document content.
• Performed document & version control without the aid of version-control software.
• Converted jargon and dense technical language into general terminology for general audiences.
• Wrote in clear sentence structures with attention to style, punctuation, and grammar.
• Incorporated edits from multiple reviewers into documents.
• Created and edited graphics with Snagit 10.
• Created templates and formatted all docs.
• Learned and demonstrated a working knowledge of various computer systems, personnel security issues, and background HSPD-12 policies as needed.
• Worked independently and with working groups.
• Worked on multiple projects and managed separate deadlines accordingly.

Confidential, Falls Church, VA

Technical Editor

Responsibilities:

• Edited instructional articles for a 24/7 global support desk and reviewed and updated in-house style guide.
• Maintained familiarity with various Consular Affairs visa and passport applications and practices.
• Assisted other managers and projects with writing as needed on white papers and other materials.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• Wrote more than 30 Standard Operating Procedures (SOPs) and Statement of Policies for a support desk.
• Learned Remedy 7.5 software practices and interviewed SMEs.
• Wrote more than 25 SOPs to document Consular Task Force practices via interviews and research; documents eased transition between ticketing software packages and were used to train new hires.
• Used SharePoint to manage documents, expedite review process, and maintain version control.
• Wrote business processes and work flows, and developed Visio flow charts regarding process improvement in direct support of business analysts.
• Analyzed business processes and discussed solutions in team settings.
• Edited software manuals and other user guides in a deadline-oriented environment.
• Worked extensively in Information Mapping formatting; rewrote and edited in templates as needed.
• Wrote documentation and developed graphics for technical writers to improve documents.

Confidential, Washington, DC

Writer/Editor

Responsibilities:

• Wrote and edited various publications for Department of Justice’s Office of Juvenile Justice and Delinquency Prevention (OJJDP).
• Lead editor for bi-monthly newsletter—wrote and edited articles, developed content and schedules, managed schedules, interviewed SMEs, cultivated sources for story ideas, obtained graphics, and worked with production specialists on HTML layout.
• Won first place in April 2009, E-Newsletter Category for OJJDP News @ Glance.
• Lead coordinator on two annual reports—compiled information and edited submissions, obtained graphics, and performed all proofreading. One was produced on short notice and under tight deadlines.

Confidential, Washington, DC

Writer/Editor

Responsibilities:

• Wrote and edited various publications and products for Department of Transportation and Federal Highway Administration customers: newsletter articles, white papers, forms, and meeting minutes.
• Copyedited technical documents covering transportation engineering practices and interviewed SMEs.
• Project manager for one-time publications including newsletter and handbook; managed all work and deadlines.

Confidential, Arlington, VA

Director of Communications/External Affairs

Responsibilities:

• Wrote documentation and developed graphics for technical writers to improve documents.
• Wrote press releases, guest editorials, media advisories, and research papers for internal use.
• Planned forums and seminars on Capitol Hill—recruited Congressional speakers, handled meeting logistics, and outreach, built coalitions, and worked with the media to gain coverage of events.
• Wrote, pitched, and placed guest editorials in the trade media.

Confidential, Ashburn, VA

Public Relations Specialist

Responsibilities:

• Wrote press releases, presentations, FAQs, and other public relations materials in support of programs and promotions, and other activities.
• Developed and executed PR plans for key programs and products.
• Coordinated logistics for major on-site press announcement featuring several key executives.
• Developed talking points for executives and assisted in media interviews.
• Wrote bylined articles and other public relations materials in support of Latin American service launch.